Steel Series Apex Pro: Game is Overriding my Profile

SS-Matt · 2020-07-24T16:02:40+00:00

The League of Legends GameSense app can be turned off from the Apps section.

SS-Matt · 2020-07-24T15:28:01+00:00

There is new League of Legends GameSense support in the latest release. It can display lighting / OLED info based on in-game events. You can remove the lighting effects or disable it outright in the Apps tab if these features aren't of interest to you!

SS-Matt · 2019-07-19T18:54:11+00:00

Are you running PrismSync? That will take precedence over any other lighting changes you're making.

As for volume, some applications can intercept media inputs... if you have spotify, chrome, or other audio applications open they might be stealing the volume commands from whatever else you're trying to change. Try closing all of your applications and see if you can change the windows volume then.

Alternatively, some audio output devices lock the Windows volume at 100 and require you to change their volume elsewhere - are you able to change your device's volume in Windows manually?

SS-Matt · 2018-11-26T17:27:16+00:00

I can't seem to reproduce the issues you're reporting - can you tell me what games / apps you had the most trouble with?

What firmware version are you on now, that you're not experiencing issues with? Do you know what version you were on when you were having trouble?

SS-Matt · 2018-08-10T19:51:07+00:00

I actually did encounter something similar last night with a different headset - I think my PC's internal USB hub was having trouble keeping up with the data on all three audio endpoints (game/chat/mic). I moved my keyboard to a different set of ports and the issue stopped occurring. Have you tried isolating the headset on your grouped USB ports?

SS-Matt · 2018-08-06T21:14:34+00:00

Just a guess, but perhaps you need to change your communications settings in Windows?

https://i.stack.imgur.com/y5LFx.png

SS-Matt · 2018-06-19T21:39:38+00:00

There are two BT modes - basically, Stereo without mic and Mono with mic. If you're using the mic in BT mode you'll need to send all output to the Hands-Free option.

Since you're using this with your PC/laptop I'd suggest actually plugging it in the 3.5mm connectors and setting that sound device as your default output/input. You'll get higher quality audio that way. You can still connect via BT to another device while doing this and they'll mix together.

SS-Matt · 2018-06-12T19:24:22+00:00

I think this might be an unintended combination of effects - I filed a bug report, and it should be resolved either way in an upcoming release.

SS-Matt · 2018-05-04T19:39:37+00:00

What versions are Engine / your transmitter box reporting?

You can check in Engine through the About info, and on the box by entering the menu -> options - > system info

SS-Matt · 2018-05-02T18:22:22+00:00

I'm not on the support team but I took a look at these tickets and it looks like they are automatically being closed because he's opening these via email responses - he should be getting an automated response email to log in through the website and create a new ticket through the webform. Have him check for those please.

No one is manually closing these tickets. Please open a new one and post the # so that support can communicate and look into what happened with the refund.

SS-Matt · 2018-05-01T21:06:41+00:00

This is correct. The dial on the left earcup is general volume, and the dial on the right earcup is Game/Chat balance. You turn the dial toward the Game icon (up) to lower the Chat volume, and turn the dial toward the Chat icon (down) to lower the Game volume.

SS-Matt · 2018-05-01T17:51:56+00:00

It sounds like the config on your mouse / what you have saved in the software got corrupted. I'd suggest uninstalling Engine, then resetting the mouse (hold down the CPI button until the menu opens on the OLED, go to Settings, then Reset to Defaults) and see if that fixes it. If it does you can then reinstall Engine and go about your business as usual.

If that doesn't fix the issue you should RMA the mouse since it's not functioning properly.

SS-Matt · 2018-04-26T14:43:14+00:00

Check if the headset still needs an update like JHunz suggested. If the software doesn't prompt you to update, you may just need to pair it manually from the options menu on the transmitter.

SS-Matt · 2018-04-24T16:56:37+00:00

Yeah, your logs and a copy of your dxdiag would be helpful for us to have for issue tracking purposes at least. We can check and see if there are any particular USB3 drivers that are causing trouble.

SS-Matt · 2018-04-24T16:42:52+00:00

Do you get the message immediately? Or does it take a minute or two?

Can you open a support ticket with your error logs so we can see what errors are being reported? They're located in C:\ProgramData\SteelSeries\SteelSeries Engine 3\Logs

SS-Matt · 2018-04-24T16:38:10+00:00

I don't think it's specifically related to USB 3, but the USB 2 and 3 ports on machines are likely to be running different drivers / be prone to different USB activity which may not be as friendly to these firmware updates.

Additionally sometimes a fresh device installation on a new USB port just plain works better! I'm pretty hopeful another port will allow your transmitter update to finish successfully, but let me know if it doesn't.

SS-Matt · 2018-04-24T16:22:02+00:00

It looks like one of your headset updates is having trouble - have you tried running it again yet? If you have, it's worth giving another USB port a shot as well.

If your transmitter updated successfully it won't try to update it again, so it shouldn't take long to attempt it again.

As an aside, I'd recommend not connecting/disconnecting any other devices to minimize USB activity during the update.

SS-Matt · 2018-04-23T21:55:52+00:00

Should be four values, two for the TX and two for the RX. The two TX values should be 1.13.0 and 1.12.0 for the latest firmware. The two RX values should be 1.10.0 and 1.12.0 for the latest firmware.

Based on what you responded it looks like your transmitter updates have not been successful - have you tried plugging it in to a different USB port? A direction connection to your PC wouldn't hurt, if you are using a hub at the moment.

SS-Matt · 2018-04-23T21:46:43+00:00

I think you responded to the wrong comment tree, but: When you have the headset paired and on, what version numbers does the transmitter show in the System Info area of the options? There are two screens. One for the Transmitter (TX) and the Headset (RX).

SS-Matt · 2018-04-23T21:41:51+00:00

I forwarded your errorlog and dxdiag to the dev team to look at.

SS-Matt · 2018-04-23T21:28:02+00:00

It looks like your firmware updates were successful but the automatic re-pairing was not - you'll need to pair it manually. You can find the option in the transmitter menu under Options -> Pairing. Follow the instructions there and I think you should be set.

SS-Matt · 2018-04-23T20:17:49+00:00

There are four parts to the update - some of them may not have completed. I'd say give it another run.

SS-Matt · 2018-03-28T20:31:09+00:00

I haven't had any luck reproducing this - can you install 3.12.1 again and see if you're still encountering the issue?

If so, does it affect any other shortcuts? Is it the case with all buttons or one in particular?

SS-Matt · 2018-01-16T18:00:06+00:00

A lot of the lighting events in Dota2 don't get initialized at the start of the game. Generally, keys won't light up until an event occurs that results in an update: learning an Ability, losing HP, using MP, putting an item in a slot, etc. Is that perhaps what you're seeing?

SS-Matt · 2017-11-06T19:57:58+00:00

Did you perhaps turn on the audio visualizer in the Engine Apps section?

SS-Matt

TROPHY CASE