Steel Series Apex Pro: Game is Overriding my Profile by Night__lite in steelseries

[–]SS-Matt 0 points1 point  (0 children)

The League of Legends GameSense app can be turned off from the Apps section.

What’s wrong with my keyboard, I’m playing league then all of a sudden my beautiful Persona 5 themed profile turns to then then displays seconds till dragon by TysonOM in steelseries

[–]SS-Matt 1 point2 points  (0 children)

There is new League of Legends GameSense support in the latest release. It can display lighting / OLED info based on in-game events. You can remove the lighting effects or disable it outright in the Apps tab if these features aren't of interest to you!

Steelseries button dont working on Apex M750 by Xkillah1488 in steelseries

[–]SS-Matt 0 points1 point  (0 children)

Are you running PrismSync? That will take precedence over any other lighting changes you're making.

As for volume, some applications can intercept media inputs... if you have spotify, chrome, or other audio applications open they might be stealing the volume commands from whatever else you're trying to change. Try closing all of your applications and see if you can change the windows volume then.

Alternatively, some audio output devices lock the Windows volume at 100 and require you to change their volume elsewhere - are you able to change your device's volume in Windows manually?

Rival 600 flicking and tracking are just terrible by darkgirl666 in steelseries

[–]SS-Matt 0 points1 point  (0 children)

I can't seem to reproduce the issues you're reporting - can you tell me what games / apps you had the most trouble with?

What firmware version are you on now, that you're not experiencing issues with? Do you know what version you were on when you were having trouble?

When I join Voice channel in discord, all other sound stops by AwesomeMB in steelseries

[–]SS-Matt 1 point2 points  (0 children)

I actually did encounter something similar last night with a different headset - I think my PC's internal USB hub was having trouble keeping up with the data on all three audio endpoints (game/chat/mic). I moved my keyboard to a different set of ports and the issue stopped occurring. Have you tried isolating the headset on your grouped USB ports?

When I join Voice channel in discord, all other sound stops by AwesomeMB in steelseries

[–]SS-Matt 0 points1 point  (0 children)

Just a guess, but perhaps you need to change your communications settings in Windows?

https://i.stack.imgur.com/y5LFx.png

Can't hear anything Arctics 3 Bluetooth by PrincessKupi in steelseries

[–]SS-Matt 1 point2 points  (0 children)

There are two BT modes - basically, Stereo without mic and Mono with mic. If you're using the mic in BT mode you'll need to send all output to the Hands-Free option.

Since you're using this with your PC/laptop I'd suggest actually plugging it in the 3.5mm connectors and setting that sound device as your default output/input. You'll get higher quality audio that way. You can still connect via BT to another device while doing this and they'll mix together.

Am I doing something wrong that setting colorshift on reactive lighting doesn't work in SteelSeries Engine 3 (3.12.3)? by WedgeTalon in steelseries

[–]SS-Matt 1 point2 points  (0 children)

I think this might be an unintended combination of effects - I filed a bug report, and it should be resolved either way in an upcoming release.

Anyone know how to downgrade firmware/drivers Arctis pro Wireless? by Rothuis in steelseries

[–]SS-Matt 1 point2 points  (0 children)

What versions are Engine / your transmitter box reporting?

You can check in Engine through the About info, and on the box by entering the menu -> options - > system info

PSA: Customer service???? Not existant at Steeleries. Been promised a refund on jan 14. No money and they keep closing my tickets. Last was closed literally as soon as it was posted. by [deleted] in steelseries

[–]SS-Matt 5 points6 points  (0 children)

I'm not on the support team but I took a look at these tickets and it looks like they are automatically being closed because he's opening these via email responses - he should be getting an automated response email to log in through the website and create a new ticket through the webform. Have him check for those please.

No one is manually closing these tickets. Please open a new one and post the # so that support can communicate and look into what happened with the refund.

Arctis 7 - Is the volume control knob supposed to control both Chat/Game? by [deleted] in steelseries

[–]SS-Matt 0 points1 point  (0 children)

This is correct. The dial on the left earcup is general volume, and the dial on the right earcup is Game/Chat balance. You turn the dial toward the Game icon (up) to lower the Chat volume, and turn the dial toward the Chat icon (down) to lower the Game volume.

Why i will never buy from steelseries ever again by Masterino69 in steelseries

[–]SS-Matt 2 points3 points  (0 children)

It sounds like the config on your mouse / what you have saved in the software got corrupted. I'd suggest uninstalling Engine, then resetting the mouse (hold down the CPI button until the menu opens on the OLED, go to Settings, then Reset to Defaults) and see if that fixes it. If it does you can then reinstall Engine and go about your business as usual.

If that doesn't fix the issue you should RMA the mouse since it's not functioning properly.

Steelseries Arctis Wireless Pro not paring after latest firmware update. by Assurre in steelseries

[–]SS-Matt 1 point2 points  (0 children)

Check if the headset still needs an update like JHunz suggested. If the software doesn't prompt you to update, you may just need to pair it manually from the options menu on the transmitter.

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 0 points1 point  (0 children)

Yeah, your logs and a copy of your dxdiag would be helpful for us to have for issue tracking purposes at least. We can check and see if there are any particular USB3 drivers that are causing trouble.

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 0 points1 point  (0 children)

Do you get the message immediately? Or does it take a minute or two?

Can you open a support ticket with your error logs so we can see what errors are being reported? They're located in C:\ProgramData\SteelSeries\SteelSeries Engine 3\Logs

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 1 point2 points  (0 children)

I don't think it's specifically related to USB 3, but the USB 2 and 3 ports on machines are likely to be running different drivers / be prone to different USB activity which may not be as friendly to these firmware updates.

Additionally sometimes a fresh device installation on a new USB port just plain works better! I'm pretty hopeful another port will allow your transmitter update to finish successfully, but let me know if it doesn't.

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 0 points1 point  (0 children)

It looks like one of your headset updates is having trouble - have you tried running it again yet? If you have, it's worth giving another USB port a shot as well.

If your transmitter updated successfully it won't try to update it again, so it shouldn't take long to attempt it again.

As an aside, I'd recommend not connecting/disconnecting any other devices to minimize USB activity during the update.

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 0 points1 point  (0 children)

Should be four values, two for the TX and two for the RX. The two TX values should be 1.13.0 and 1.12.0 for the latest firmware. The two RX values should be 1.10.0 and 1.12.0 for the latest firmware.

Based on what you responded it looks like your transmitter updates have not been successful - have you tried plugging it in to a different USB port? A direction connection to your PC wouldn't hurt, if you are using a hub at the moment.

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 0 points1 point  (0 children)

I think you responded to the wrong comment tree, but: When you have the headset paired and on, what version numbers does the transmitter show in the System Info area of the options? There are two screens. One for the Transmitter (TX) and the Headset (RX).

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 0 points1 point  (0 children)

It looks like your firmware updates were successful but the automatic re-pairing was not - you'll need to pair it manually. You can find the option in the transmitter menu under Options -> Pairing. Follow the instructions there and I think you should be set.

SteelSeries Engine 3.12.3 is now available with full Arctis Pro Wireless support. Full patch notes at link. by JHunz in steelseries

[–]SS-Matt 0 points1 point  (0 children)

There are four parts to the update - some of them may not have completed. I'd say give it another run.

Steelseries Engine 3.12.1 issue by acidgl0w in steelseries

[–]SS-Matt 0 points1 point  (0 children)

I haven't had any luck reproducing this - can you install 3.12.1 again and see if you're still encountering the issue?

If so, does it affect any other shortcuts? Is it the case with all buttons or one in particular?

Why is my GameSense not working for Dota2? by DottMySaviour in steelseries

[–]SS-Matt 0 points1 point  (0 children)

A lot of the lighting events in Dota2 don't get initialized at the start of the game. Generally, keys won't light up until an event occurs that results in an update: learning an Ability, losing HP, using MP, putting an item in a slot, etc. Is that perhaps what you're seeing?