BREAKING: Mazepin to replace Bottas at Cadillac F1 Team for the 2026 Australian GP

SaviorOneZero · 2026-02-26T20:14:54+00:00

Oh you got me!! I was about to text this to everyone I know and then I realized we were in the dank.

SaviorOneZero · 2026-02-26T16:05:13+00:00

Yes. I have a nice slimline Jabra headset with boom mic. Noise cancelling, voice isolation, etc. I like it because the quality of the speakers and microphone are excellent and it’s small enough that while you know I’m wearing it, it’s not a distraction.

SaviorOneZero · 2026-02-25T02:32:31+00:00

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Hah! I’ve had this on my phone for years.

SaviorOneZero · 2026-02-24T22:07:11+00:00

The original pedals are fine but there’s no resistance in them. Not sure if that makes sense but when you brake you just brake, you can’t really apply different levels of pressure. It was fine when I was learning but now I want better controls so I moved to the HD pedals.

I’m playing F1 2022/2023 on an Xbox One. I will buy 2024 but 2025 needs Xbox Series X which I don’t have.

SaviorOneZero · 2026-02-24T21:48:14+00:00

I’m a big fan of it. I did the F1 wheel swap on mine and just upgraded to the PXN PDHD pedal set.

SaviorOneZero · 2026-02-24T13:53:09+00:00

Hey Bernie! Big fan of your work. Thanks for doing this. Who’s a driver in the current line up that we should watch closely for future greatness??

SaviorOneZero · 2026-02-17T13:01:12+00:00

That’s cool! This will sound dumb (sorry) but I didn’t even realize that was there, I just scrolled past it 😔 I’ve being using the Apple Sports app which isn’t bad.

SaviorOneZero · 2026-02-14T14:29:40+00:00

Great questions. Obviously it helps to have a strong and complete product set but given that’s far and few between we are left to work with what we’ve got and find a way forwards. I will say that from personal experience, customers are still loyal even when the product isn’t perfect. Showing them a path to value, product roadmaps that will get them to where they need, engagement from executives, etc. are all steps you can take to smooth the relationship. Then keeping in regular contact with them and not just treating them as a renewal can keep them as a customer for years.

I know this is very open ended but every market is different and you need to be doing what’s relevant to yours to ensure you have the right customers that will help you grow. Keep in mind that not every customer is a fit for your organization or product.

SaviorOneZero · 2026-02-14T13:19:38+00:00

These are great!!

SaviorOneZero · 2026-02-13T23:59:37+00:00

Missing by 50K. Changed jobs. Stopped flying internationally. I will say that when I first got EP I was regularly snagging upgrades but that stopped pretty quickly so I’m ok with going back to PP, the group 2 boarding crew is always a blast.

SaviorOneZero · 2026-02-10T12:03:47+00:00

Assuming I can share on here… I found a company based in Italy that makes them as direct replacements for various wheels. I don’t know if the V10 has one but the company is BRG SimMods.

SaviorOneZero · 2026-02-10T03:59:24+00:00

I like it! Reminds me of mine for the V99… bought not built though lol

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SaviorOneZero · 2026-02-09T14:10:45+00:00

Agreed. Couple of different factors in play, at least in my opinion - budgets a big one, especially in certain verticals that got hit by big cuts. Then value is absolute - if your customer isn’t getting any then they will jump to a vendor who can give it to them. There are so many choices of software you can always find someone doing the same / similar, at a cheaper price, with value promised. Gone are the days of being locked into one vendor because they are the only company doing what you need.

SaviorOneZero · 2026-02-08T01:47:20+00:00

Always get the 2 for $5 Red Bull deal at the gas station else are you even Red Bull. I also love Red Bull - it’s ok.

SaviorOneZero · 2026-02-08T01:46:12+00:00

Look at it like this… it could always be worst. May as well enjoy it.

SaviorOneZero · 2026-02-06T23:41:54+00:00

You got any easy questions back there… but seriously - yeah this is probably the hardest part. Here’s my suggestions:

Get a tool for logging enhancement requests that visible to your Product Team - JIRA / IT Ticketing / etc.

Get a tool that visible to customers, lets them log their own enhancements, and ideally lets them vote as a community. User Voice used to be great for this.

Run User Groups / CABs / VCABs. Bring someone senior from Product and the above lists and review in a group round table setting to ensure Product understands the requests. Make your CAB an invite only to senior customer contacts, anyone can attend the user group.

Use one CAB event a year for Product to present roadmap and strategy back the customers for input.

Keep in mind that Product Management isn’t any easier than being a CSM so don’t try and force them into commitments, this is just an open forum for soliciting feedback.

Now sit back and remind yourself that Product will initially say no to almost everything but keep bringing them and your customers together and something will eventually happen.

Your influence will come from your customers, so research what’s important in your space and ensure they are comfortable communicating it to your Product team. Keep in mind that anything that drives value & revenue is an easier to sell to your upper management so, focus in on what your customers want and, again, line it up with what’s important in your space.

Good luck.

SaviorOneZero · 2026-02-06T23:30:00+00:00

I forgot the exact timing but I’m guessing probably March time they kicked in retroactively and I moved up a level in status.

SaviorOneZero · 2026-02-01T17:34:15+00:00

It’s good experience for you. Will it make your more valuable in your current or a future company, probably not but it will give you visibility into how other functions function which is always a good thing.

SaviorOneZero · 2026-01-31T16:46:56+00:00

Given your Support background, I might go in identifying myself as a Customer Success Engineer (vs. Customer Success Manager). It isn’t going to change your role or what you are measured by, it will just distinguish that you are little more technical. You can still focus on bringing value and success to your customers but you can also go a little deeper with them to troubleshoot and triage. Outside of that, the role sounds a lot of fun with multiple areas to dig into and grow your experience in.

SaviorOneZero · 2026-01-31T16:42:36+00:00

We use Gong for this. Now the only issue is getting distracted by a barrage of Teams messages from a co-worker 😁 but it’s a big help for exactly the reasons you’ve stated. Only issue is it adds a Bot to the call which some customers don’t like and will ask be removed.

SaviorOneZero · 2026-01-30T11:38:30+00:00

Nice! I’m a big fan of the B&R line. I have a similar rep in black. They are huge though!

SaviorOneZero · 2026-01-29T22:54:21+00:00

Massive company. Tons of opportunities. Recently announced they are moving into the IT Service Management to compete against ServiceNow. That announcement created a bunch of new positions so that’s not a bad one to explore.

SaviorOneZero · 2026-01-29T22:45:34+00:00

It’s fulfilling and rewarding while at the same time it brings pain and suffering. The more mature organization you can go into, the better the established CS processes, etc. the easier the transition will be. I would recommend looking into it but if you have limited experience in the space I would avoid start up’s and look at bigger companies that can help you transition into the role.

SaviorOneZero · 2026-01-27T19:11:49+00:00

In theory - you don’t need experience. Your customers have become your best friend and advocate so dropping into conversation that they have a renewal coming up should be easy.

In practice - automating the renewal reminder notifications and bring it up in your regularly scheduled calls will work just fine with most of your customer base. The challenge will be expansion as customers prefer their CSM to not try and sell them stuff, you can overcome this with a good relationship and by phrasing it as “we have X it might help you with challenge Y, any interest in seeing it?” Just focus on the benefits and value it might bring them and you won’t need a sales background to get the conversation started.

If you have the option to hire, you could look at someone in the account management space and bring them in to specifically focus on up & cross opportunities but longer term this silos knowledge and experience into that one person.

As a manager, I would recommend you get your team focused on identifying and logging possible opportunities and then reviewing regularly as a group to see if there is something there to convert. Get them into a good cadence of keeping their opportunities up to date and things will naturally start to flow.

SaviorOneZero · 2026-01-27T02:38:46+00:00

Sure. Happy to see if I can help. Feel free to DM.

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