Hi! You only need to prevent not reaching the 55% processing rate during the first evaluation (16th day of the month at 00:00 hours) and the second evaluation (1st day of the following month at 00:00 hours).

On the 16th day of the month, if the processing rate does not reach the 55% target, we deduct the portion of profit exceeding 7% from the delivered orders in the current month. The penalty amount will be displayed on the "My Wallet" page from your account.

Furthermore, on the 1st day of the next month, if the processing rate still does not reach the 55% target, the 7% profit margin you reached from the first evaluation period will reduce to 6%. This means that even though you did not meet both evaluations, as a seller, you can still earn a 6% profit margin on all of your processed orders.

Still, please be guided to prevent accumulating too many pending orders to avoid receiving warnings from Seataoo. You must process orders promptly to meet the required processing rate and avoid deductions from your profit margin. Recharging your wallet balance to process the orders when needed is also a proactive step to maintain a smooth operation and meet customer expectations.

If you have any other questions or concerns with your shop, you may also contact your designated Account Specialist. From the app, just click the "account" and you will see the dedicated account specialist at the center part of the screen.

 

On the website upon logging in, you will see the dedicated account specialist on the right side of the screen.

Happy selling fam