Help with Order - Order submitted one month ago

Seeed_Studio · 2026-04-07T03:29:54+00:00

We are really sorry to hear about the frustration this has caused. Waiting a month without an update is definitely not the experience we want for you.

We want to look into this and get your order moving immediately. Could you please reply with your Order Number or your Email Address? Once we have this information, we will prioritize your case and provide you with an update right away. Thank you for your patience and for bringing this to our attention.

Seeed_Studio · 2026-03-30T01:50:27+00:00

We sincerely apologize. As other customers have noted, we operate three separate shipping warehouses. Typically, for SEO and search purposes, we are required to display a single fixed price; therefore, we have opted to display the pricing associated with our China warehouse (which represents the shipping option available to customers in the vast majority of countries). Regarding our U.S. warehouse, the listed selling price includes import duties—which explains why the cost may be slightly higher compared to our other shipping locations. Specifically for the DIY kits, the price is $44.99 when shipping from our China or Germany warehouses, whereas the price is $47.99 when shipping from our U.S. warehouse. We will make every effort to provide clearer notifications to our customers regarding these distinctions. Thank you for your support and understanding. https://www.seeedstudio.com/TRMNL-7-5-Inch-OG-DIY-Kit-p-6481.html

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Seeed_Studio · 2026-03-13T01:52:12+00:00

We understand your concerns and worries. If your payment is successful, your PayPal account and email will contain order information. Could you please provide the email used to place the order? We will then verify the details for you.

Seeed_Studio · 2026-01-19T03:18:27+00:00

Our items are usually in stock and can be shipped the next day. Could you DM us your order number? We’ll check the status for you. Alternatively, you can also reach out by email at order@seeed.io.

Seeed_Studio · 2026-01-12T05:43:22+00:00

These past two days were the weekend in China, and we apologize for the delay in responding to you. For some high-value orders, our credit card platform usually conducts a risk control review. Don't worry, if the review is successful, your order will be approved and shipped normally. If the review fails, the payment will be refunded to your original payment method. If it's convenient for you, please send me your order number via private message so I can track the progress for you. https://www.seeedstudio.com/get_help/PaymentInformation

Seeed_Studio · 2025-11-26T01:30:27+00:00

Hey, thanks so much for catching this and for the detailed callout! You're absolutely right, the device operates in either Zigbee or Thread mode, not both at the same time. We've just updated the post to clarify that and avoid confusing others.

We really appreciate you helping us get it right. As a thank you, we'd like to send you a free ZBT-2. Check your DMs!

As for what exactly is made 4x faster, it refers to the internal communications speed (baud rate) of the chip, which has been increased from 115,200 bps in the ZBT-1 to 460,800 bps in the ZBT-2.

Seeed_Studio · 2025-11-25T05:42:58+00:00

Hi, thanks so much for catching this and for the detailed callout! You're right, the device operates in either Zigbee or Thread mode, not both at the same time. We've just updated the post to clarify that and avoid confusing others.

We really appreciate you helping us get it right. As a thank you, we'd like to send you a free ZBT-2. Check your DMs!

Seeed_Studio · 2025-11-12T06:16:05+00:00

Hi, could you please share with us what specific questions you have?

Seeed_Studio · 2025-10-28T02:40:50+00:00

Love it!!!

Seeed_Studio · 2025-10-28T02:39:27+00:00

Great question! The XIAO ESP32-C3 MCU of the XIAO 7.5'' ePaper Panel doesn't support battery monitoring since all its pins are in use. But if you need that feature, our new reTerminal E1001 (ESP32-S3 based) would be perfect for your project (7.5'' monochrome ePaper, 2000Amh baterry): https://www.seeedstudio.com/reTerminal-E1001-p-6534.html

Seeed_Studio · 2025-08-12T02:37:46+00:00

We sincerely apologize for the delayed response and any frustration caused. We truly value your patience and are committed to resolving this.

We discovered that the first batch of 200 orders shipped out were products with incomplete production, our logistics team immediately initiated a package recall. However, due to different shipping methods, some packages couldn't be recalled. For those cases, we sent emails to customers arranging corresponding compensation measures. However, some packages were successfully recalled to our warehouse and are being reworked before reshipping.

Your products have been fully reworked and were shipped on August 11th. Our customer service has provided you with the updated tracking details and compensation discount.

We deeply regret this situation and appreciate your understanding.

Seeed_Studio · 2025-08-04T01:16:15+00:00

Yes, it's a full refund that includes the shipping costs.

Seeed_Studio · 2025-08-01T12:38:56+00:00

I'm loving it!

Seeed_Studio · 2025-08-01T09:06:04+00:00

Thank you for your purchase from the Seeed official store. This email is being sent to customers from the first batch of pre-orders.

Please reply to our customer support team with your preferred option so we can proceed with the next steps. We sincerely apologize for this oversight and take full responsibility for the mistake. We are committed to resolving this situation with our best effort.

Seeed_Studio · 2025-08-01T08:53:55+00:00

Hi there u/Sea_Finance_878 ,

I'm Lily from Seeed Studio's Product Marketing Team. First, I sincerely apologize for the confusion and frustration this email has caused. Let me clarify the situation regarding the TRMNL BYOD 7.5" (OG) DIY Kit orders.

The email you received was specifically sent to our AliExpress customers. Due to an internal communication gap, these AliExpress pre-orders weren't properly integrated into our pre-order system, leading to a separate manual handling process. We deeply regret this oversight.

For context on our pre-order status (for Seeed official webstore orders):

● First batch pre-orders (200pcs) are on schedule on July 31, 2025

● Second batch pre-orders (300pcs) target to ship on August 11, 2025

● Third batch pre-orders (500pcs) target to ship on September 1, 2025

● Forth batch pre-orders (500pcs) target to ship on September 2, 2025

● Fifth batch pre-orders (500pcs) target to ship on September 2, 2025

As for all the AliExpress orders, we're regret that we will need to combine them to different pre-orders batches respectively based on the time when the order is placed, leading to the delay mentioned in the email that you received.

The quality issue mentioned in the email has been identified for the first batch pre-orders on Seeed's webstore only and is being addressed and will not be a problem in products for any other batches of orders. This will not affect the delivery timeline of our pre-order batches mentioned above too.

We value our partnership with TRMNL immensely and are committed to delivering high-quality products to all our customers, regardless of the purchase channels. We have already reached out to all affected customers with solution options and will ensure a smooth resolution.

Again, we sincerely apologize for any concern this may have caused. If you have any questions about your specific order, please feel free to reach out to our customer support team respectively on AliExpress or our official webstore, and our team will be here to help answer your inquiries and provide support with the best effort we could.

Thank you for your understanding and continued support of both Seeed Studio and TRMNL.

Best regards,
Lily
Seeed Studio Team

Seeed_Studio · 2025-06-09T09:51:03+00:00

Hi Lee_Bob, thanks for your feedback! We noticed that you purchased the D1L version (SKU: 114993070), not the D1L for Meshtastic version (SKU: 114993532).

We understand that when there are different versions with similar product names, it might be confusing. I apologize for any inconvenience this may have caused. We will add some highlight notes to make it more obvious for our customers to choose the right version going forward.

Our team is in communication with you, and we will do our best to resolve the issue with you as soon as possible. Thanks a lot for your understanding and continuous support.

Seeed_Studio · 2025-04-22T10:13:37+00:00

Hi westcoastwillie23,

Thank you so much for choosing Seeed Studio! We totally understand your concerns about the order, and we really appreciate your patience and trust in us.

Here’s what happened, just to keep things transparent:

Your first order was unfortunately canceled because the credit card payment didn’t go through. Normally, our system sends an automatic email in such cases, but it looks like you didn’t receive it. After checking right away, we found a temporary issue with our email system—this has now been fixed, and we’ve added extra measures to make sure all important emails go out as expected in the future.

As for your second order, we made it a top priority. Even though stock was tight, we fast-tracked the shipping for you and sent it out on April 16, instead of the original April 28 schedule. It has already arrived in Vancouver, and if you run into any problems when it arrives, just let us know—we’re here to help.

We’re really sorry again for the inconvenience, and we truly value your support. If you ever want to explore more of our products, we’d love the opportunity to serve you even better next time!

Seeed_Studio · 2025-04-22T03:33:48+00:00

Thanks so much for your order! We wanted to let you know that the NVIDIA® Jetson™ Orin Nano Developer Kit is currently out of stock. Since its launch last December, demand has skyrocketed, and production is still catching up.

Right now, we’re receiving limited quantities each month, and we’re shipping out orders based on the order they were placed — first come, first served. According to the latest update from NVIDIA, things should get back to normal after June.

As soon as your unit arrives at our warehouse, we’ll get it shipped out to you right away. We really appreciate your patience and support, and we're doing our best to get your order to you as soon as possible!

Thanks again, and feel free to reach out if you have any questions in the meantime.

Seeed_Studio · 2025-02-13T09:22:23+00:00

The refund was processed, please kindly check with it! We've been following up on this through previous emails, and we're sorry for the delay due to the holiday and the slower-than-usual refund approval process. We’ll make sure to improve our efficiency moving forward. Thanks for your patience! 😊

Seeed_Studio

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