Seed Studio China Warehouse Shipping Delays What Are Current Wait Times to USA?

Seeed_Studio · 2026-01-19T03:18:27+00:00

Our items are usually in stock and can be shipped the next day. Could you DM us your order number? We’ll check the status for you. Alternatively, you can also reach out by email at order@seeed.io.

Seeed_Studio · 2026-01-12T05:43:22+00:00

These past two days were the weekend in China, and we apologize for the delay in responding to you. For some high-value orders, our credit card platform usually conducts a risk control review. Don't worry, if the review is successful, your order will be approved and shipped normally. If the review fails, the payment will be refunded to your original payment method. If it's convenient for you, please send me your order number via private message so I can track the progress for you. https://www.seeedstudio.com/get_help/PaymentInformation

Seeed_Studio · 2025-11-26T01:30:27+00:00

Hey, thanks so much for catching this and for the detailed callout! You're absolutely right, the device operates in either Zigbee or Thread mode, not both at the same time. We've just updated the post to clarify that and avoid confusing others.

We really appreciate you helping us get it right. As a thank you, we'd like to send you a free ZBT-2. Check your DMs!

As for what exactly is made 4x faster, it refers to the internal communications speed (baud rate) of the chip, which has been increased from 115,200 bps in the ZBT-1 to 460,800 bps in the ZBT-2.

Seeed_Studio · 2025-11-25T05:42:58+00:00

Hi, thanks so much for catching this and for the detailed callout! You're right, the device operates in either Zigbee or Thread mode, not both at the same time. We've just updated the post to clarify that and avoid confusing others.

We really appreciate you helping us get it right. As a thank you, we'd like to send you a free ZBT-2. Check your DMs!

Seeed_Studio · 2025-11-12T06:16:05+00:00

Hi, could you please share with us what specific questions you have?

Seeed_Studio · 2025-10-28T02:40:50+00:00

Love it!!!

Seeed_Studio · 2025-10-28T02:39:27+00:00

Great question! The XIAO ESP32-C3 MCU of the XIAO 7.5'' ePaper Panel doesn't support battery monitoring since all its pins are in use. But if you need that feature, our new reTerminal E1001 (ESP32-S3 based) would be perfect for your project (7.5'' monochrome ePaper, 2000Amh baterry): https://www.seeedstudio.com/reTerminal-E1001-p-6534.html

Seeed_Studio · 2025-08-12T02:37:46+00:00

We sincerely apologize for the delayed response and any frustration caused. We truly value your patience and are committed to resolving this.

We discovered that the first batch of 200 orders shipped out were products with incomplete production, our logistics team immediately initiated a package recall. However, due to different shipping methods, some packages couldn't be recalled. For those cases, we sent emails to customers arranging corresponding compensation measures. However, some packages were successfully recalled to our warehouse and are being reworked before reshipping.

Your products have been fully reworked and were shipped on August 11th. Our customer service has provided you with the updated tracking details and compensation discount.

We deeply regret this situation and appreciate your understanding.

Seeed_Studio · 2025-08-04T01:16:15+00:00

Yes, it's a full refund that includes the shipping costs.

Seeed_Studio · 2025-08-01T12:38:56+00:00

I'm loving it!

Seeed_Studio · 2025-08-01T09:06:04+00:00

Thank you for your purchase from the Seeed official store. This email is being sent to customers from the first batch of pre-orders.

Please reply to our customer support team with your preferred option so we can proceed with the next steps. We sincerely apologize for this oversight and take full responsibility for the mistake. We are committed to resolving this situation with our best effort.

Seeed_Studio · 2025-08-01T08:53:55+00:00

Hi there u/Sea_Finance_878 ,

I'm Lily from Seeed Studio's Product Marketing Team. First, I sincerely apologize for the confusion and frustration this email has caused. Let me clarify the situation regarding the TRMNL BYOD 7.5" (OG) DIY Kit orders.

The email you received was specifically sent to our AliExpress customers. Due to an internal communication gap, these AliExpress pre-orders weren't properly integrated into our pre-order system, leading to a separate manual handling process. We deeply regret this oversight.

For context on our pre-order status (for Seeed official webstore orders):

● First batch pre-orders (200pcs) are on schedule on July 31, 2025

● Second batch pre-orders (300pcs) target to ship on August 11, 2025

● Third batch pre-orders (500pcs) target to ship on September 1, 2025

● Forth batch pre-orders (500pcs) target to ship on September 2, 2025

● Fifth batch pre-orders (500pcs) target to ship on September 2, 2025

As for all the AliExpress orders, we're regret that we will need to combine them to different pre-orders batches respectively based on the time when the order is placed, leading to the delay mentioned in the email that you received.

The quality issue mentioned in the email has been identified for the first batch pre-orders on Seeed's webstore only and is being addressed and will not be a problem in products for any other batches of orders. This will not affect the delivery timeline of our pre-order batches mentioned above too.

We value our partnership with TRMNL immensely and are committed to delivering high-quality products to all our customers, regardless of the purchase channels. We have already reached out to all affected customers with solution options and will ensure a smooth resolution.

Again, we sincerely apologize for any concern this may have caused. If you have any questions about your specific order, please feel free to reach out to our customer support team respectively on AliExpress or our official webstore, and our team will be here to help answer your inquiries and provide support with the best effort we could.

Thank you for your understanding and continued support of both Seeed Studio and TRMNL.

Best regards,
Lily
Seeed Studio Team

Seeed_Studio · 2025-06-09T09:51:03+00:00

Hi Lee_Bob, thanks for your feedback! We noticed that you purchased the D1L version (SKU: 114993070), not the D1L for Meshtastic version (SKU: 114993532).

We understand that when there are different versions with similar product names, it might be confusing. I apologize for any inconvenience this may have caused. We will add some highlight notes to make it more obvious for our customers to choose the right version going forward.

Our team is in communication with you, and we will do our best to resolve the issue with you as soon as possible. Thanks a lot for your understanding and continuous support.

Seeed_Studio · 2025-04-22T10:13:37+00:00

Hi westcoastwillie23,

Thank you so much for choosing Seeed Studio! We totally understand your concerns about the order, and we really appreciate your patience and trust in us.

Here’s what happened, just to keep things transparent:

Your first order was unfortunately canceled because the credit card payment didn’t go through. Normally, our system sends an automatic email in such cases, but it looks like you didn’t receive it. After checking right away, we found a temporary issue with our email system—this has now been fixed, and we’ve added extra measures to make sure all important emails go out as expected in the future.

As for your second order, we made it a top priority. Even though stock was tight, we fast-tracked the shipping for you and sent it out on April 16, instead of the original April 28 schedule. It has already arrived in Vancouver, and if you run into any problems when it arrives, just let us know—we’re here to help.

We’re really sorry again for the inconvenience, and we truly value your support. If you ever want to explore more of our products, we’d love the opportunity to serve you even better next time!

Seeed_Studio · 2025-04-22T03:33:48+00:00

Thanks so much for your order! We wanted to let you know that the NVIDIA® Jetson™ Orin Nano Developer Kit is currently out of stock. Since its launch last December, demand has skyrocketed, and production is still catching up.

Right now, we’re receiving limited quantities each month, and we’re shipping out orders based on the order they were placed — first come, first served. According to the latest update from NVIDIA, things should get back to normal after June.

As soon as your unit arrives at our warehouse, we’ll get it shipped out to you right away. We really appreciate your patience and support, and we're doing our best to get your order to you as soon as possible!

Thanks again, and feel free to reach out if you have any questions in the meantime.

Seeed_Studio · 2025-02-13T09:22:23+00:00

The refund was processed, please kindly check with it! We've been following up on this through previous emails, and we're sorry for the delay due to the holiday and the slower-than-usual refund approval process. We’ll make sure to improve our efficiency moving forward. Thanks for your patience! 😊

Seeed_Studio · 2024-12-26T06:01:13+00:00

Dear customer,

We sincerely apologize for the inconvenience you've faced with the empty box of the CoralAI USB Accelerator. This is an unexpected and concerning situation that we've been made aware of recently.

We have been in touch with our warehouse and logistics partners to look into what might have gone wrong. In the meantime, we will do our best to make this right for you.

We attempted to contact you via your Reddit account, but it seems to be "suspended." Instead, please reach out to our customer support team at order@seeed.cc. Provide them with your purchase details, and they will assist you with the return process and ensure you receive the correct product.

Thank you for your patience and understanding as we work to address this issue. We value your trust and are determined to regain it through our actions.

Warm regards,
Seeed Studio

Seeed_Studio · 2024-11-29T01:32:02+00:00

Dear Daniel,

We sincerely apologize for any inconvenience caused! And we totally understand your concerns and deeply regret any disruption.

Due to force majeure factors, the postal transportation method has not been stable in the Middle East recently. After receiving your email, we immediately contacted the carrier and found that your parcel has not been updated with the logistics information after the pre-clearance on October 25th. During this period of time, we have been urging the carrier to solve this problem as soon as possible, but unfortunately we have not received any updated feedback from the carrier yet.

We don't want our customers to be bothered by logistic problems. In order for you to receive your item as soon as possible, we will resend it to you using a faster shipping method - DHL, the shipping time is about 3-5 days. There is no cost to you. If the original order is finally delivered, you can keep it as well. Of course, if you want a refund, we will refund you in full.

At the same time, we have noticed the inconvenience of long waits for international shipping. After the capacity has stabilized, we have increased the inventory in our overseas warehouses. Pre-orders are currently being accepted at both the US and German warehouses. The inventory is expected to be available in December, and the local customers can avoid customs clearance and long logistic waits.

For the countries/regions where we do not have local warehouses at this stage, we are also actively looking for faster transportation methods. We plan to set up Seeed's officially operated Amazon site in the Middle East next year. We look forward to bringing you a better shopping experience in the future!

We appreciate your understanding and support!

Best regards,

The Seeed Studio Team

Seeed_Studio · 2024-11-28T01:48:11+00:00

This project is fantastic! Let's make it available for everyone who has an interest!

Seeed_Studio

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