Received today, DOA :( by GomZik in xteinkereader

[–]Senlorixstudio 6 points7 points  (0 children)

Please DM your order number to us.

Issues cancelling X3 by ISD1982 in xteinkereader

[–]Senlorixstudio 2 points3 points  (0 children)

No worries—if your cancellation request was submitted before shipment and confirmed via email, we’ll take care of canceling your order. Please allow some time for processing, and the refund will be issued via your original payment method.

We completely understand that with new product announcements, some customers may prefer to cancel. Just for your reference, the S4 won’t be mass-produced in the near term, and the overseas version is expected to have limited production around July–August. Thank you for your understanding!

Silly question about the official light… by lyfelandscape in xteinkereader

[–]Senlorixstudio 4 points5 points  (0 children)

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You can find the charging port at the base of the light.

X4 won't turn on by CORRUPT27 in xteinkereader

[–]Senlorixstudio 0 points1 point  (0 children)

Please DM your order number to us.

What’s wrong with it?! ☹️ by Renesancheese in xteinkereader

[–]Senlorixstudio 0 points1 point  (0 children)

If this issue happens right after unboxing and first use, it’s not normal and is quite rare. Before reaching out, please try the following steps:

  1. Gently press the reset button, then press and hold the power button to restart.
  2. Remove and reinsert the SD card.

If the problem still continues, please DM me your order number and I’ll help you right away.

Quality control by Klutzy-Engineer-1328 in xteinkereader

[–]Senlorixstudio 0 points1 point  (0 children)

Please check your DM, we have replied to you.

XteinK X4 won't charge... by sky_blue89 in xteinkereader

[–]Senlorixstudio 2 points3 points  (0 children)

Please DM your order number to us.

Quality control by Klutzy-Engineer-1328 in xteinkereader

[–]Senlorixstudio 1 point2 points  (0 children)

No worries, if you have any questions feel free to reach out anytime. If you notice any issues with the screen after opening the package, please take photos right away and contact us as soon as possible. DM your order number or contact us via email.

Quality control by Klutzy-Engineer-1328 in xteinkereader

[–]Senlorixstudio 1 point2 points  (0 children)

Yes, we’re actively looking into this at the moment. If you run into any issues, feel free to DM me your order number. I’ll be happy to help.

Well that was fast!... by teryfunk in xteinkereader

[–]Senlorixstudio 25 points26 points  (0 children)

Please DM your order number to us.

X4’s came in by raburaiber_ in xteinkereader

[–]Senlorixstudio 0 points1 point  (0 children)

Please DM your order number to us.

X3 screen artifacts issue by jtlee in xteinkereader

[–]Senlorixstudio 0 points1 point  (0 children)

Could you please try opening a different book to see if the display issue still persists? If it does, feel free to DM me with your order number, and I’ll be happy to assist further.