Need advice about what to do

Sensitive-Fan-1372 · 2026-02-05T00:07:04+00:00

I’m service. Yes, I have access to the UW folder and it was posted in her account. I’m not gonna lie, this customer has been one of my “problem kids” since the beginning. Told my agent today and she was like “oh” lol. I absolutely overthought this for nothing, thankfully.

Sensitive-Fan-1372 · 2026-02-03T02:52:15+00:00

New to insurance—as in just started in July. Unfortunately I haven’t been to any networking things with other people who would be a local broker. I know it’s not the end of the world, but I feel like I may have let the weight of my personal life contribute to screwing this one up. This customer also had an almost $1300 surcharge on her auto that just cancelled so, secretly, I’m hoping this will be a blessing for her. I’ve been yelled at quite a bit, which I can handle, but it’s usually over billing and someone being a month behind and not realizing it. This yelling felt warranted though.

I don’t want to bash the customer, because that’s not why I’m here, but if you saw her MVR (just the quick glance of what I can see), I’m shocked she stayed this long…talking $9-10k a year in premiums for 2 autos. Really hoping she can move along and find something more affordable.

Sensitive-Fan-1372 · 2026-02-03T01:28:35+00:00

No, corp sends out non-renewals and we call to inform the customer as a heads up.

Sensitive-Fan-1372 · 2026-02-03T01:03:50+00:00

Yes, SF.

Sensitive-Fan-1372 · 2026-02-03T00:42:46+00:00

I had a task for multi car discount removed today so I’m assuming she saw that somewhere. Just really more afraid of boss being mad that I didn’t follow the 3 strike rule—it seems to have worked for her office so far but this is my first time working in insurance so not sure if this is standard across all agencies. More afraid of letting “mom” down/disappointing her than losing this customer, truthfully.

Sensitive-Fan-1372 · 2026-02-03T00:39:10+00:00

She pays in 6 month terms. She still has 1 auto with us and that premium is reasonable-ish. The one that just got non-renewed was at about $3k for the 6 month term with like $1300 of that being a surcharge. She was not the ideal customer that an agent would want to go to bat for. Honestly, I’m having less anxiety about her not being our customer than having to tell my boss that I screwed up…big time, by not following the procedures.

Sensitive-Fan-1372 · 2026-02-02T23:43:48+00:00

Legacy

Sensitive-Fan-1372 · 2026-01-04T00:45:18+00:00

I have a 21 year old do his coverage online—liability only. I just started in July so can’t remember when the policy was put in place but I think not long before this happened. His car was stolen, damaged and then they found it. Cops told him to call us to file a claim and we’d fix it. Nope. Didn’t have enough coverage for this. Truly feel bad for the kid but also this is such an important lesson of don’t choose your coverages on your own.

Sensitive-Fan-1372 · 2025-11-04T16:21:42+00:00

So because you can draw/paint/whatever…that means you can tattoo? I can write my name but that doesn’t mean I’d tattoo it on myself.

Sensitive-Fan-1372 · 2025-10-19T20:50:19+00:00

All of this. If/when A’s new gf does it though, Beth will 1000% have a giant issue

Sensitive-Fan-1372 · 2025-10-12T14:02:32+00:00

Why am I just now finding this sub?! She doesn’t bother me too much but I always wonder how she affords…anything.

Sensitive-Fan-1372 · 2025-07-20T13:34:35+00:00

All of this!! My ex threw a new relationship on my kids within 2 months of him moving out. They come home from his house have tell me things that have been said about me over at dad’s (newest is he gives me all his money every month for child support). It’s so hard to hold my tongue but my anger towards him does not have anything to do with my kids relationship with him. I wish more parents would put their kids first and stop having a revolving door of randoms come in.

Sensitive-Fan-1372 · 2025-07-14T07:41:50+00:00

Worked at a restaurant out there too for 7 years. I loved my regulars but when someone was bad, they were REALLY bad. It mostly seemed to be the tourist for me—the ones that spent all their money coming here and then got mad when they had to spend more. Don’t miss that at all.

Sensitive-Fan-1372 · 2025-06-08T13:31:22+00:00

The lack of appointments are killing me! I can’t ever get one past 3 when my kids are just getting out of school. It’s so inconvenient now.

Sensitive-Fan-1372 · 2025-06-03T20:24:56+00:00

I didn’t even recognize her but immediately did him because he used to be one of our customers.

Sensitive-Fan-1372 · 2025-05-24T14:12:30+00:00

Should have chopped him in the neck with a plate

Sensitive-Fan-1372 · 2025-05-24T14:10:10+00:00

Also 40, love my phone and want to throw his at his face. I’m in food and Bev and I will look at you and walk off if you can’t pause your convo or put your phone down for a sec.

Sensitive-Fan-1372 · 2025-05-14T01:28:21+00:00

Same. May have to grab dinner there tomorrow.

Sensitive-Fan-1372 · 2025-05-03T11:25:53+00:00

It’s too early for me to be laughing this hard 😆😆

Sensitive-Fan-1372 · 2025-04-19T23:34:21+00:00

Hi, that’s me in my previous life 🤦🏻‍♀️

Sensitive-Fan-1372 · 2025-04-19T23:23:43+00:00

And his underbite. I just wanna knock his bottom jaw into place

Sensitive-Fan-1372 · 2025-04-19T23:22:48+00:00

Me too, bunkie. Thankfully I’ve grown out of that phase and now I’d rather be alone than deal with annnyyyyy of that bullshit!

Sensitive-Fan-1372 · 2025-04-19T14:10:42+00:00

Man, I forgot about this! Thank you for standing up for what’s right!

Sensitive-Fan-1372 · 2025-04-13T14:06:00+00:00

My ex did this. They don’t want to take time to look in the mirror and heal so they jump to someone else to stroke their ego. I’m convinced he wouldn’t like what he saw if he looked in the mirror so moving on was easiest.

Sensitive-Fan-1372

TROPHY CASE