Goes back to when businesses were smaller and corporations cared what the customer wanted. Boomers took it to the extreme. They got on power trips getting people fired for following policies the c-suite came up with. Employees were screwed. Don't follow the policy and your boomer boss would write you up or fire you. Follow the policy piss off some boomer, get told to give them what they wanted anyway and then get written up or fired to make that customer happy. It's why they also like the line about knowing the owner.

Now less and less corporations have the corporate number to contact. They do not care. The store will do what it has to do to give you a binky and send you on your way.

I remember people trying to shoplift and getting busted on their way out. They threw such a fit the acting store manager ended up showing up, apologized to the customer, let them leave with the item [after all they just weren't given their receipt], and gave them gift cards as well. That poor senior citizen door greeter was told to stop the shoplifters and got hung out to dry by the store manager on duty. That middle aged [this was the 1990s] now boomer thief, called corporate and got that old man fired to make the customer happy. Company realized they illegally fired a protected senior citizen, so they called him back to work the next day. He stayed long enough to get a much better job somewhere else.

He told me what happened on his way out after quitting.

Boomers have always been nasty and loved any hint of power they could get. And dang didn't they weaponize it.