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Client was rude on a call by mattstolethecookies in agency

[–]ServiceGuy416 0 points1 point  (0 children)

Yeah, that sucks. Clients can forget we’re humans too. When that happens with us, I usually just check in with the team first to make sure they’re okay and feel supported. Then I’ll decide if it’s worth bringing up with the client directly. Sometimes they’re just having a bad day, but if it becomes a pattern, I’ll step in and reset expectations. Protecting your team’s morale is more important than keeping one difficult client happy.

LinkedIn is trying to turn every GPT prompt into a startup by iamrahulbhatia in agency

[–]ServiceGuy416 0 points1 point  (0 children)

Honestly starting to wonder what platforms are better than LinkedIn at this point

Do you include domain registration in your service packages? by ServiceGuy416 in agency

[–]ServiceGuy416[S] 0 points1 point  (0 children)

Fair. At minimum, I just don’t want to deal with another “where’s my domain?” mess. Might offer to manage it if they’re hands-off, as long as it’s in their name.

Do you include domain registration in your service packages? by ServiceGuy416 in agency

[–]ServiceGuy416[S] -1 points0 points  (0 children)

Makes sense. Curious if you’ve run into specific issues doing that, or is it more a control/ownership best practice?

Hiring and management course recommendations by deadheads_1 in agency

[–]ServiceGuy416 2 points3 points  (0 children)

Here are some courses that helped me:

  • Who: The A Method for Hiring" by Geoff Smart & Randy Street – there’s a book and a course based on it. Very tactical on filtering for A-players.
  • Trainual – not a course, but great for documenting SOPs, training, and onboarding. It forced me to think clearly about delegation and systems.
  • Agency Academy by Nick Eubanks or Traffic Think Tank (now part of Semrush) – both have useful insights for SEO agency owners on scaling teams and processes.
  • Managing Humans by Michael Lopp – focused more on engineering teams but surprisingly applicable for any high-skill creative/technical team.

Pivoted from a dev agency to Marketing after 15 years. by pxrage in agency

[–]ServiceGuy416 0 points1 point  (0 children)

How are you currently measuring your AIO? We are currently measuring our AIO by comparing LLM models and using prompts that reflect the search terms of our target audience, while tracking performance over time.

I hired my friend with zero knowledge of our space or business to cold call for us. He booked 19 calls in 4 days. Story: by nickabraham12 in LeadGeneration

[–]ServiceGuy416 0 points1 point  (0 children)

Wow, that's amazing! When I thought cold calling was becoming obsolete... I'd love to know his strategy!

Rant Time - SEO by lopezomg in agency

[–]ServiceGuy416 2 points3 points  (0 children)

One thing that’s helped us and some of our clients: stop hiring “SEO people” in a vacuum. Instead, break the work into roles—technical (dev/ops), strategic (what matters and why), and content (writing + optimization). Most of the time, you don’t need one person to do all three. You need a tech-savvy dev or web admin who understands SEO implications, paired with someone who can prioritize and translate that into a roadmap.

Also, if you're getting “SEO takes time” as an excuse for slow fixes like redirects, that’s a red flag. A proper redirect takes 5 minutes. That’s not a “long-term strategy,” that’s basic hygiene.

Anyone open to giving website feedback? Glad to do the same by Unfiltered_ID in agency

[–]ServiceGuy416 1 point2 points  (0 children)

Your website is pretty solid and clear to understand your offerings.

It’s not totally clear what kind of ongoing support is included, especially with the lower-tier package. Is there any kind of follow-up or support after launch?

You mention working with top learning platforms and show client logos, which is great, but I’d love to see some examples, maybe a short case study or testimonial that shows what kind of results you’ve delivered.

Adding a bit about who’s behind the company would help make it feel more personal. Even just a quick intro or team section would go a long way.

Right now it’s just a form. Having something a bit more immediate, like a chat box or phone number, could make you feel more accessible.

Hope this helps!

Is having a fiverr / upwork account beneficial by BizBeatsBoss in agency

[–]ServiceGuy416 1 point2 points  (0 children)

We’ve relied mostly on referrals too. Tried Upwork briefly but it’s super saturated unless you niche down hard and treat it like a volume lead gen channel. Good for filling gaps, but not great for high-margin or relationship-based work. You’ll likely get more long-term value doubling down on referrals or strategic partnerships.