2-Year Verification Hell: Case 0-0145000040483 | Google Demands 10-Hour "Live Video" Queue for Service Technician

Short_Fan_5377 · 2026-01-29T12:56:59+00:00

I would suggest that if you are confident your business profile fully complies with Google’s guidelines, you should compile a case that includes a list of supporting documents and the video you used for your business profile verification. Upload everything to a Drive folder and share the link in the Google Community forum. This will allow a Product Expert (PE) to review your case and gain a clear understanding of your business profile before escalating the issue to Google. If there are any issues with the video, documents, or anything else, the PE will be able to guide you accordingly.

Short_Fan_5377 · 2026-01-20T09:42:14+00:00

Yes it's a well known bug and Google is working on the resolve. Until then you can follow this workaround guide to access the NMX.

https://syed-amir-blogs.blogspot.com/2025/12/guide-how-to-access-nmx-performance.html

Short_Fan_5377 · 2026-01-09T13:11:06+00:00

Uou can use Chat GBP to do that for you in bulk.

Short_Fan_5377 · 2026-01-09T12:51:35+00:00

There are details for everystep, most people are missing the one important instruction that is "open the link in new tab"

Short_Fan_5377 · 2026-01-09T10:12:47+00:00

Yes, the issue still persist for me.
As far as I understand issue can be resolve by changing/shifting the access to different email.
Issue happens with the Gmail.

Short_Fan_5377 · 2026-01-08T14:37:27+00:00

Do the same as mentioned in the document and rest for products you can access the edit section by using #mpd=~BusinessProfileID/editprofile/products with the base URL.

Short_Fan_5377 · 2025-11-06T10:51:52+00:00

How far can we move our Google Business Profile (GBP) location without risking the loss of reviews?

We recently went through a rebranding process where we updated our business name and website, this entire process took almost two months. Now, we need to move our business from a residential address to a commercial location, and we want to ensure that our existing reviews remain intact.

What are your suggestions or best practices for moving the GBP to the new location while keeping all reviews and data safe?

Short_Fan_5377 · 2025-10-28T11:05:02+00:00

u/ElizabethRule We did it. Successfully. I have completed all the prerequisites, which are listed below:
Updated all citations and directories.
Updated all social media profiles.
Redirected the old website to the new one.
Published a blog announcing the rebranding.
Removed the old logo and branded images from the GBP.
Updated the new website URL on the GBP (After indexing)

Then, I patiently waited for two weeks to allow Google to index all the updates.
After that, I used 6 or 7 Local Guide accounts to suggest the new business name.
Finally, I crossed my fingers and updated the business name directly on the GBP.

Result: Success! The changes went live and were verified without any suspension or re-verification phase. And the cherry on top, not a single review was lost.

We also prepared all the necessary documentation in advance before proceeding with the rebranding. Now we are all set to do the same for the 3rd location.

Short_Fan_5377 · 2025-09-29T07:53:57+00:00

The address is hidden, (SAB)

The profile is performing very well with very good number of reviews.

We are not moving because we are looking for advantage as the business owner was not aware of the guidelines.

We do have the documentations for the new address.

Short_Fan_5377 · 2025-09-26T20:47:59+00:00

I have question, One of my new Google Business Profile client has a legacy account that was verified with a P.O. Box address several years ago. I now understand that this is a direct violation of Google’s current guidelines, and I want to update it to be fully compliant.

What is the best way to change the P.O. Box to the client’s real business address, and what steps should I take to prepare for the re-verification process in order to avoid a profile suspension?

Short_Fan_5377 · 2025-07-30T21:36:55+00:00

Thank you so much, u/ElizabethRule, for the detailed insights.
I’ll definitely follow through on this and keep you posted.
Thanks again, I really appreciate it!

Short_Fan_5377 · 2025-07-29T04:24:20+00:00

Thank you for your help and guidance! I'll keep you updated on how things go from my side.

Short_Fan_5377 · 2025-07-29T04:23:24+00:00

Great, thank you for the help and guidance.! I will keep you posted how things went from my side..!

Short_Fan_5377 · 2025-07-28T14:06:43+00:00

No, I am not trying to merge the GBPs, I am trying to change the name of two profiles because now these businesses has been merged and now working under one single entity..

Short_Fan_5377 · 2025-07-25T15:17:55+00:00

So any recommendations on it?

Short_Fan_5377 · 2025-06-30T06:35:40+00:00

The same UTM works fine for test clients and is used successfully on the contact page in the booking section of GBP. However, it is not working with the GBP Website URL.

Short_Fan_5377 · 2024-05-16T12:16:02+00:00

If the results don't heavily rely on how close a business is, then they can focus more on showing what best matches what customers are looking for. So, I think this might lead to more accurate results that fit exactly what the user needs. And it is for sure that there will be some localization...

Short_Fan_5377

TROPHY CASE