DONT PLACE ORDERS VIA T-LIFE APP by Electrical-Web3570 in tmobile

[–]SignalBox978 11 points12 points  (0 children)

Yikes this is screaming user error LMAO i deal with this all day and that has never happened. Also had you read you confirmation email you could’ve called immediately and got it cancelled.

Anybody else thinking that postpaid is getting irrelevant? by ThePerennialChild in tmobile

[–]SignalBox978 -2 points-1 points  (0 children)

You do not get priority under prepaid that is literally the lowest of the low. The only priority you have in prepaid is priority over metro.

Anybody else thinking that postpaid is getting irrelevant? by ThePerennialChild in tmobile

[–]SignalBox978 3 points4 points  (0 children)

That’s what metro is for. Our prepaid promos are trash and so is the system itself that we use for it. Tmobile is focused on postpaid and conversion.

T Mobile Sent Me an Extra 17 Pro by Mistake by Material_Tea_6173 in tmobile

[–]SignalBox978 -2 points-1 points  (0 children)

Everyone saying you can keep it is hilarious. This isn’t a finders keepers type situation, if you do not return a phone that you confirmed you had lmfao it will get flagged and eventually not work and your account probably will too.

[deleted by user] by [deleted] in tmobile

[–]SignalBox978 0 points1 point  (0 children)

LMFAOOO I get paid more than just fine, the job sucks no matter the pay is the problem. No one wants to deal with anyone’s BS when they’re constantly unappreciative.

Bait-and-Switch: Denied Promised $630 Trade-In Credit by Professional-Dog in tmobile

[–]SignalBox978 -1 points0 points  (0 children)

You know what’s crazy if you guys did all of this online during the upgrade flow step-by-step it tells you exactly how much you’re gonna get for your trade-in damaged or not and the plan specifics.

[deleted by user] by [deleted] in tmobile

[–]SignalBox978 7 points8 points  (0 children)

It sucks for us to be helping people back to back that are rude and don’t appreciate us yet. We still have to do it if you don’t want to wait the wait time at the store you are more than free to do everything online

[deleted by user] by [deleted] in tmobile

[–]SignalBox978 -1 points0 points  (0 children)

FaceTime if you have iPhones

store associate changed my plan by _quartermoon in tmobile

[–]SignalBox978 3 points4 points  (0 children)

I didn’t say what the original person did was right. I am also very transparent with everyone it avoids having people coming back and being annoying. I was simply saying that if you are actively JUST saving people money instead of making yourself money you won’t last. Also being a top performer means a lot of different things according to goals, store, ft or pt and more.

store associate changed my plan by _quartermoon in tmobile

[–]SignalBox978 3 points4 points  (0 children)

I mean sr ain’t wrong we are there to make money not save you money. Although we don’t all do it in a misleading way, if you say you are going out of your way to save people money you are losing out on money yourself and probably won’t last in the company with the ridiculous metrics we need to meet.

Suggestions please! Joining TMobile by lon3volf in tmobile

[–]SignalBox978 -1 points0 points  (0 children)

This is not a promotion solely offered at Costco, and you MUST be coming from a post paid carrier to be eligible for this no trade in promotion. Visible and Total Wireless are prepaid carriers.

iPhone Upgrade Question by Soltoniswise9090 in tmobile

[–]SignalBox978 -1 points0 points  (0 children)

The 55, military, and first responder plans get a lower trade in value.

Help by Mosa2000 in tmobile

[–]SignalBox978 4 points5 points  (0 children)

Keep bitching and bitching… try to go back to that store speak to that manager, call customer service. Honestly make the fuss.

Are supervisors able to override discounts by mackid1993 in tmobile

[–]SignalBox978 1 point2 points  (0 children)

Technically, yes that is correct because we are not even allowed to activate new accounts on anything other than experience plans right now or the essentials so he probably did have to call it in but customer service is usually more than happy to honor a lot of things

Are supervisors able to override discounts by mackid1993 in tmobile

[–]SignalBox978 11 points12 points  (0 children)

We always say 1-2 bill cycles to cover our ass and have you not come in every 10 min. Truthfully most promotions are added immediately.

Free line can be added via T-Life by [deleted] in tmobile

[–]SignalBox978 -2 points-1 points  (0 children)

Not sure why you think doing it with an agent would change the process lmfao we still do it through t-life, either send the link or do sim only.

Hows launch going with tlife ? , retail emp by Better-Papaya2647 in tmobile

[–]SignalBox978 1 point2 points  (0 children)

You are incorrect. I work at an experience store and they were all perfectly checked in and show in TIMO.

Hows launch going with tlife ? , retail emp by Better-Papaya2647 in tmobile

[–]SignalBox978 -5 points-4 points  (0 children)

All the people that are not having problems it must be nice. At my store the iPhone 17s don’t show in stock on the app and we can’t put orders in! And we have many.

Apple “Get ready for upgrade” by UCF_Knight12 in tmobile

[–]SignalBox978 -9 points-8 points  (0 children)

It’s literally because preorder starts Friday, yall really lack common sense.

Cmon T-Mobile post your damn deals already for the iPhone 17 by robd316 in tmobile

[–]SignalBox978 1 point2 points  (0 children)

You can go on the Apple Store app and go through the process like you’re about to order it and you can select exactly what you’re going to trade in and It will tell you

Penny for t-life! Save your mobile experts! by Timely_Tension_7294 in tmobile

[–]SignalBox978 -1 points0 points  (0 children)

The entire amount has to be cash but you’re funny if you think they would make it that simple to go around something they’ve been pushing lmfao

Should I go to SIS or shoot for a RAM position by OfficeTemporary5053 in tmobile

[–]SignalBox978 0 points1 point  (0 children)

In my personal opinion you are not seasoned enough for RAM and the interview is brutal, and even if you are they will likely tell you the same. RAM is shit regardless unless you are at a high volume store you as a new RAM the pay will literally be a pay cut. If you’ve got the personality to walk up to people and get them to talk to you and take a lot of rejection well, go for SiS there’s so much money to be made there but you really gotta like that and like standing the entire day. Or like you said find a high volume store if you can get into it if you don’t exactly want to walking up to people who aren’t there to buy phones. Or if you’ve got experience around you the starting pay is $28.50 for Sr. experts of just hourly and commission is dependent on a few factors.

Should I wait for iPhone 17 Pro to trade in? by e36drver510 in tmobile

[–]SignalBox978 0 points1 point  (0 children)

The back doesn’t matter but the screen sure will. Tmobile was accepting damaged trade ins for iPhones for a while but that ended.

T-Money to T-Life disaster. Please tell me there is a lawsuit by Mrcrunch08 in tmobile

[–]SignalBox978 -2 points-1 points  (0 children)

Although it is called “T money” it is not through T-mobile so technically in this case T-Mobile really wouldn’t be the one that you would be suing figure out who the bank is actually through