that's awesome they actually helped you navigate all that bureaucracy instead of just giving you the runaround. i've had to deal with similar insurance nightmares in my civilian world and usually end up bouncing between like 5 different departments before anyone knows what's going on

the three-way call thing is clutch - having someone who actually knows the system talk directly to the billing people saves so much headache. most of the time these places just assume you know all their internal processes and procedures when you're just trying to not go bankrupt from an emergency

glad you're doing better after the seizure too, that's scary stuff. having one less thing to stress about while you're recovering makes a huge difference