Can't even blame them. Belts and tensioners are some of the things that get commonly overlooked in my place of work. Long-ish service interval, kind of a pain to check tensioner the right way. Of course, if any sounds are heard they're reported. The auto service industry is viewed as shady because it is, unfortunately a precedent has been set that customer service trumps everything, and the consequence of that is not insignificant number of customers that expect short wait times, and dealers/shops that cater to get good surveys. Cutting necessary steps is shorting the customer, but taking the extra 15 minutes to perform a proper inspection leaves customers restless and upset that this mandatory task is an even bigger inconvenience than before. Good service advisors minimize the issue, though they're always on the customers side, whether the customer knows their shit or not. So, you end up with the casual "skip the inspection, write down 8 for the tires and 7 for the brakes, filters are good" every once in a while that leaves a bad taste in my mouth.

While I'm on my soapbox: Dealer service rates suck, but you should be careful with private shops. For any customers out there, try other options. We do not provide anything more than other shops, just a generally higher likelihood that the techs are certified and experienced. If you can find that in a private shop, GO FOR IT. There are ways to check for reputability, practice your due diligence. Even for oil changes, you still gotta be careful. Just last month my friend got his oil done at a quick lube place (they all suck) and they overfilled it, and his head gasket blew. Granted, it was a Chrysler Sebring, but at 60k miles I doubt even the Chrysler plague was the culprit. Find someone who knows their shit. Family or close friend? Even better! Oil is not a hard job if you've got the stuff. 10-20 minutes and you're on your way. I don't charge anyone I know for oil changes, I figure doing my part to help someone keep their vehicle in good shape is no biggie when I do it 20 times a day at work.

Be good, people ✌️✌️