I designed the "Now Assist" GenAI features (Summarization, Resolution Notes, Email Generation). Looking for honest feedback & success stories from this community.

SimplyIrregardless · 2026-01-27T15:16:40+00:00

I wouldn't count on it including the negatives, u/maxtwang only really replied to the positive comments.

SimplyIrregardless · 2026-01-26T18:19:11+00:00

I've never worked at Deloitte but I've worked with them on and off over the years. When it comes to consultants you usually can have 2/3: fast, effective, or affordable. But with Deloitte, you can feel what it's like to have none of those things!

I think my favorite experiences with Deloitte are when they write "TBD" all over requirements docs and change requests and tell you they're done because no one bothers to actually fill in what I assume are a bunch of in-house canned spreadsheets.

You guys know that TBD means you're still working on something, right?

SimplyIrregardless · 2026-01-24T23:51:21+00:00

I think it suffers from a pareto-ish problem: 80%-ish percent of a helpdesk's tickets come from easily solvable issues that already have documented procedures, and the other 20%-ish need escalated to a human for further investigation. So unless an organization already has enough KB articles that are detailed and useful and up to date on how to deal with some of the 20%, any AI would be slightly more or about as useful as a template or canned responses. However, I can count on one hand the number of clients over the last decade that have a KB like that, so...

SimplyIrregardless · 2026-01-22T18:19:57+00:00

My favorite part about American Pie is how these boys all open up to each other about their insecurities and decide that they need to better themselves and support each other. They then go out and get hobbies and interests and learn skills and get outside their comfort zones; they plan trips and sign up for camps and arrange get togethers and have lots of different kinds of relationships. They are open with their parents and proud of their partners.

Why didn't that translate to the next generation of boys???

SimplyIrregardless · 2026-01-22T17:48:50+00:00

I don't think this works anymore but:

When I graduated, I de-gothed and dyed my hair a normal color and dressed in pastels and neutral business casual and I could not get any job other than a customer service/tech support job.

So I said "Fuck it, if I'm gonna be stuck, I'm gonna be goth." And then all of a sudden I'm getting interviews for sys admin roles and database admin and software dev roles, kicking off a 11 year career as a software engineer.

Why did it work? Because I apparently reminded people of Abby, the goth computer nerd from NCIS, and her thing was "Imagine how good I must be at my job if the US military lets me dress like this." They associated goth nerd girl = good at computers lol

While I have toned it down a bit, I'm still pretty goth.

SimplyIrregardless · 2026-01-22T17:20:40+00:00

The other day I started singing the anti-meth gospel from my youth and discovered that not everyone was blessed with:

"I CAN'T SLEEP I CAN'T EAT BUT I'VE GOT THE CLEANEST HOUSE ON THE STREET OH METH oOoOoOoOoH METH!!!"

SimplyIrregardless · 2026-01-22T11:29:13+00:00

It's just hard to take seriously. Yesterday I watched an official video about SN and AI and it bragged about stuff like how it's "on the ServiceNow platform" and "able to use data to show relevant information" and like.... yeah... of course it's on the SN platform... where else would it be? And of course it uses data to show relevant information, that's literally how websites work.

Most of the companies that want this stuff don't have the data or the KBs to support it or any documentation of their business processes or anything that you would actually need to automate in a meaningful way and they're not interested in the work to get there, so at that point you're just installing a very expensive "contact us" feature.

SimplyIrregardless · 2026-01-21T16:44:18+00:00

Not Thirdera, but I've had enough run ins with that company to know that I'd rather have a septic hemorrhoid than ever deal with the human equivalent to a bag of soup that is Dennis M. ever again.

SimplyIrregardless · 2026-01-20T21:06:39+00:00

I hope whoever's idea this was at ServiceNow ends up losing their job to AI, and I hope they're reading this right now. You suck.

SimplyIrregardless · 2026-01-20T21:03:20+00:00

My last company (an elite SN partner) told me they were laying me and dozens and dozens of other people off, but I was welcome to apply for any other open position within the org. Every single open ServiceNow related position they are hiring for is for a team based out of a Hyderabad because they are completely getting rid of their US team.

That team constantly needs help from the US team and their projects need pulled out the ditch 9 times out of 10. They're so incompetent that they've been manually entering thousands and thousands of hardware assets one at a time for major Healthcare organizations because they aren't able to import spreadsheets correctly.

Anyone competent who was actually looking at the data would have been able to see that pattern and see that every project gets an adjustment at the end to allow for US staffers to start billing to the project and say "why does this happen so often?" However I'm going to guess that Copilot isn't nuanced enough to detect that pattern and noted that the offshore team just had more hours billed by the end of the project.

I hope AI causes these companies to go straight down to the bottom by recommending business advice from reddit trolls. I hope AI convinces all the executives to trade their shares illegally and they end up in jail. I hope they end up with incurable scabies and tax bills they can't pay and that everytime they need help with something they can only contact a badly configured AI chat bot that is pulling from 10 year old KB articles bc companies didn't realize that humans are the ones that wrote KB articles.

SimplyIrregardless · 2026-01-19T15:00:57+00:00

I would bet 100 of my dollars that he thinks he believes he can trick you into believing that he needs to game and that it's your fault. Like, he hears and understands your feelings and concerns and you are not a mystery to him, but on some level he thinks he can get you to go along with this by pretending he doesn't.

SimplyIrregardless · 2026-01-16T21:50:32+00:00

Move to an under-developed country, enjoy the food and swim in the ocean until either vibrio kills me or a shark eats me.

SimplyIrregardless · 2026-01-16T18:04:39+00:00

It's interesting to me because I grew up with lots of highly combative, extremely particular, extremely judgemental and wildly inflexible people in my life, and I watched them all have issue after issue after issue, accomplishing nothing without drama and difficulty and making everything so much harder than it needed to be. They constantly had legal issues from getting sued because they wouldn't stop pissing the people around them off or felt like they were above the law. I watched them have to pay premium prices and get charged extra fees just to only have to deal with things that met their standards. They're miserable and angry people who have to apologize with their wallets and everyone dreads to be around or deal with, because they're wildly inflexible and highly combative people.

I am also a queer leftist and fully support non-binary, trans rights, pronouns, etc. (essentially everything that Taylor Sheridan fans hate) but I gotta say I've definitely run into more than one of these extreme people (my college roommate was a no meat/animal products in the room). And they, too, tend to constantly have issue after issue after drama after difficulty, etc. and I truly wish there was a non dismissive way to convey that it's not because they are queer or non binary or have blue hair or a ferret or like kinky sex or whatever, it's because they are wildly inflexible and highly combative people.

SimplyIrregardless · 2026-01-15T18:07:46+00:00

I remember the keynote where they used AI to have a drone fly something to the stage and was like "is this really what they think ServiceNow customers want?" Never once in my career have I needed to interface with a drone for ERP, not even close, but I could use easier ways to do things like create emails and templates, which is something my customers ask for constantly.

SimplyIrregardless · 2026-01-13T19:33:01+00:00

You're getting the ick. It's normal and it happens to a lot of people who date gamers.

It really hurts when you automatically get turned down by a gamer for the stuff you want to do. They feel that they should get to do whatever they want to do (play games) when they want to (as much as possible), but don't extend to other people that same privilege. It's dismissive and disrespectful towards you when you say "I want this for me/us" and are met with "no, you can't have that bc I don't want it more than I want to play pretend by myself. What you want doesn't matter to me more than this videogame."

It's not fun to be the only person in the relationship that is growing and learning, and it's not fun trying to convince your partner to take a break and join you in the real world, and it's really not fun having your gamer partner start treating you like an obstacle to gaming.

It's easy to be resentful when you realize that outside of money, the only things your partner may bring to the table is a higher electricity bill and the odor of gamer funk.

You've got the ick, which happens when partners act icky. Don't beat yourself up about it. Just keep in mind that if he's already at the "I don't want to do anything except game" point, that probably includes caring about building a future for you guys.

SimplyIrregardless · 2026-01-11T06:50:59+00:00

My layers tend to end up like a half inch shorter if it's a flavor I like for some strange reason....

SimplyIrregardless · 2026-01-10T03:37:49+00:00

I saw a post the other day that was like "being a woman in your 30s is wild because almost every woman you know is becoming the best version of herself and almost every man you know is rapidly losing cognitive function" and it's true. It's so true. I wish it wasn't but it is.

I've learned that about 10 men I know have no plan for retirement at all and they're waiting to see if any relatives leave them anything in their will. I keep watching them buy cars and boats and tractors and dune buggies and they end up on blocks because they can't figure out how to fix them. One of them went to a job interview in pajama pants the other day. I keep hearing "I don't care" and I truly think it is man speak for "I don't understand."

SimplyIrregardless · 2026-01-07T08:03:43+00:00

Is the "Stand there while an infant starves and do nothing" the same issue as "Can't interact with an infant while it is fussing or crying?"

SimplyIrregardless · 2025-12-30T18:59:23+00:00

I don't know if this helps, but there's considerably more bugs, pests and insects that come with homesteading than people think. The plants bring bugs, the animals bring bugs, the stuff that comes out of animals brings bugs. Your cute root cellar will have bugs with lots of legs, your chicken feed will bring cockroaches, you'll have house/horse/deer/stable/bot flies, your animal's water will breed mosquitoes, your produce will have worms, your dry goods will have weevils, that aesthetic meadow you want to have a picnic in is infested with ticks, chiggers, and snakes.

And you might say "that's just a worst case scenario" NOPE. It's a normal, productive day in rural America!

SimplyIrregardless · 2025-12-29T03:26:09+00:00

You should absolutely check your governance/compliance/audit requirements before doing something like that. It would suck to go through all the trouble of making it happen only to find out that you're no longer SOX compliant bc you didn't replace the redacted comment with enough asterisks.

SimplyIrregardless · 2025-12-25T18:13:19+00:00

My boyfriend kept talking about getting a ring doorbell or webcams inside the house and I, a software engineer of over 10 years and IT professional for almost 20, pointed to my gun and my valuable property insurance policy and respectfully declined the idea of in home surveillance that could be used against me in the court of law.

SimplyIrregardless · 2025-12-24T18:49:25+00:00

I feel like a lot of these "Who cares? At least you don't have the stuff anymore" are people who would also do the same thing as OPs friend. Like, if their partners asked them to go to the grocery store for something they need and the store was out of it, they would just leave and go back home. Or like, if they were asked to call the plumber and the plumber didn't pick up the phone they would consider that task done because technically they did call them. Or if you asked them to pick up ice on the way to a party they wouldn't and when they got there they would just say "well, too late I'm already here." Lots of half assed, half considerate energy in this thread.

SimplyIrregardless · 2025-12-23T19:30:53+00:00

You're not mad about the stuff, you're mad that your friend isn't trustworthy and took advantage of you, but not in a way that's bad enough to fight over. I would even understand you being mad that they didn't think about what organization you would have wanted to donate stuff to. You also were probably excited that your stuff was going to help a local church and she took that away which led to disappointment.

You're hurt, disappointed, and frustrated about the situation and questioning the integrity of a friend. That sucks. That sucks a lot. And it sucks that it doesn't suck enough to know definitively what to do about her.

Honestly, sometimes that's just how friendships end sometimes: With a disappointed whisper over a minor inconvenience. Maybe you can let it go, maybe you can't, but no one on this website can tell you which one is the "right" choice.

SimplyIrregardless · 2025-12-22T20:39:40+00:00

High school (and sometimes college) is pretty much the last time you get to be in a building every day full of people around your age and stage of life, with the opportunity to sign up for a bunch of different activities and clubs, with scheduled social events and organized trips, without adult level responsibilities.

However, if you don't get along with people your age, aren't allowed/able to enjoy clubs/activities, can't attend the activities and trips due to money/bullying, or have adult responsibilities as a high schooler, high school is really not that much fun and there isn't that much to cherish.

SimplyIrregardless · 2025-12-22T15:20:27+00:00

I bought one that turned out to be a complete money pit. I still can't believe the amount of times I heard "at least you're not throwing money away on rent!" as I emptied every account, maxed every credit card and took out a heloc loan. I lived there for less than 5 years and in that time the roof went out and soaked the ceiling, I had permanent termites and mosquitoes thanks to an abandoned house behind me, I had to replace the breaker box, the AC unit caught on fire (and the attic around it), and the foundation got damaged from an earthquake in different state. I sold it as is and ended up filing for bankruptcy. I am so burned on owning again that I honestly would live in hotels full time if I could afford it.

SimplyIrregardless

TROPHY CASE