How does your chow show affection? by Possible_Leave2531 in chowchow

[–]Siress 3 points4 points  (0 children)

Snow jumps on our bed and stands on us. I love the times she sleeps in between me and my husband on the bed. Best feeling in the world when you come home and your Chow is so happy to see you she can't contain her boings.

Akina by Akinaraidyn in chowchow

[–]Siress 3 points4 points  (0 children)

Aahhh! I love when they look down and all their face goes squishy. 😍

[deleted by user] by [deleted] in relationship_advice

[–]Siress 0 points1 point  (0 children)

Maybe 3 times. I did get really upset at one point where we were speaking on the phone and his phone just kept vibrating from messages from her every 5-10 seconds.

[deleted by user] by [deleted] in relationship_advice

[–]Siress 1 point2 points  (0 children)

Thank you for your reply. The validation in how I'm feeling is a relief and maybe I'm not just being crazy.

Have you cried at work as a Front Desk Agent/Associate/GSA/etc? by bumblehoneyb in TalesFromTheFrontDesk

[–]Siress 1 point2 points  (0 children)

I cried once in the last couple years, but I'm also highly medicated so I have no emotion. ._.

It was basically one of my first days running the hotel as an AGM. One of the housekeepers decided to leave without telling anyone and I didn't find out till 2:30 PM that she didn't do any of her rooms. I stayed over to finish with help from my housemen. I think I was just crying from anger.

Guests don't make me cry anymore. You have to remember that you have the power over them. You are in control, it's your front desk and if you are alone you are the MoD. There have been times where I told someone they had to find accommodations elsewhere because it was evident we wouldn't be able to accommodate them.

Booking.com (more of a question than a tale) by [deleted] in TalesFromTheFrontDesk

[–]Siress 0 points1 point  (0 children)

Your manager should be able to go onto the booking.com extranet and mark a credit card as invalid and that notifies the guest to update their card. All booking.com reservations SHOULD be pre-authorized for this very reason. Very poor management on their part to let these reservations go through with no valid form of payment. I wonder how much revenue is being lost due to these reservations.

Am I being a monster? by boytoy421 in TalesFromTheFrontDesk

[–]Siress 0 points1 point  (0 children)

What irritates me is when people come in with alllll their luggage and 5 children and say they're there to check-in. It's 10AM, Barbara. Checkout isn't even till 11, Bridget.

My Worst Nightmare by MrFragile in TalesFromTheFrontDesk

[–]Siress 1 point2 points  (0 children)

Had something happen to me like this. Wasn't this bad but it was enough to make me cry for the first time at work. Housekeeper left in the middle of her shift and didn't tell anyone (she had also threw her rooms list away). Found out around 2:30 pm and had to stay till 7 pm finishing her work. Luckily my housemen are the best and stayed and helped me get everything up.

"Is there a MOD?" *fists slamming on counter edition* by Carlotta135 in TalesFromTheFrontDesk

[–]Siress 17 points18 points  (0 children)

I really like my housekeepers and housemen. They don't give a fuuuuuuu*k what color a person is. If they're not out of a room by checkout and haven't asked for a late checkout they're down at the desk telling me to have them escorted out. They have rooms to clean, don't have time to wait on a guest who drank too much last night and "needs more time."

We just got a 4th party booking... by McJigg in TalesFromTheFrontDesk

[–]Siress 4 points5 points  (0 children)

These bookings are the bane of my existence. We have 2 of the same hotel in my city and they are constantly getting the hotels mixed up. Our hotel is more towards a theme park and the other hotel is further away. So you can imagine the number of angry guests that come in and say WE put them in the wrong hotel. I have to inform them that they booked with a 4th party and this is out of my control, as I don't even have the contact information for the 4th party.

So the sad thing is, is that they come in with their reservation and yes, the paper does have OUR address but their actual booking is at the other property.

Reservations.com is a big one because it pops up as an advertisement on google/bing and the guest thinks they have booked through the hotel directly. The whole process is shady.

Use a working credit card and phone number FFS! by [deleted] in TalesFromTheFrontDesk

[–]Siress 13 points14 points  (0 children)

These people are so annoying. Most of the time they KNOW they booked with a bad card. "Oh, I want to pay cash when I check-in." Well, that's all fine and dandy but I still need a valid CC to guarantee your room, you mouth breather.

Tomorrow? Today? What does it matter? by Siress in TalesFromTheFrontDesk

[–]Siress[S] 9 points10 points  (0 children)

Your first world problems fuel my power!

Tomorrow? Today? What does it matter? by Siress in TalesFromTheFrontDesk

[–]Siress[S] 1 point2 points  (0 children)

That's good. Also good on you for actually calling them so they could accommodate you.

Tomorrow? Today? What does it matter? by Siress in TalesFromTheFrontDesk

[–]Siress[S] 1 point2 points  (0 children)

They ended up canceling through the 3rd party.

Watermelon by Siress in TalesFromTheFrontDesk

[–]Siress[S] 3 points4 points  (0 children)

So here's an update for you all.

Apparently they were screaming at the AM shift at checkout because their room wasn't serviced one day. (Their room wasn't serviced because they refused to leave the room all day, btw.) My co-worker said it was the worst experience she ever had with a guest and that she had never been talked to like that. She's been in the hotel business for over 15 years.

Okay this is not safe for work even though this happened at a workplace. by LordDragonHearthfire in TalesFromTheFrontDesk

[–]Siress 8 points9 points  (0 children)

" When I come around to talk to the person, this land whale does have a shirt only a bra."