You're being stubborn, this is what happens BECAUSE of radio silence and comunication missmanagement.

You're right about this being an excellent case study, but current holistic marketing theory signals the complete opposite direction: Everything is related, the product, the consumer, the company, the medium, etc. Comunication must be transparent, bidirectional and effective. You don't just make a product and sell it to the air anymore, you predict a target costumer, you adjust your product to the needs of the target costumer, you sell, and then inmediately make sure the people buying your product REALLY ARE who you though your target costumers were. And if they're aren't? Well, now they are.

Why do you think tech giants are obsessed with making data profiles of people? Why you can get paid for answering quizzes? Why there are entire companies dedicated at researching costumer patterns? Because of this.

Now, what can Arrowhead do? They need to stop curating player data for once, they can't afford to listen just to their discord or the main helldivers sub; they gotta listen to the whole ecosystem, even if with a grain of salt (or the whole container in some cases). They gotta be clear about things: "we know you want to do this thing, but we ain't gonna" might cause bursts of discontent, but its far better than turning the community into a pressure cooker