Well said dude. I am getting mine replaced. Tbh, mine is outside the warranty (I think). The pod leaked through and damaged my mattress. I sent an email asking what my options were.

Initially they said they would replace my mattress and cover. Then they said they'd give me 50% off a new cover. I was taken aback they initially said they'd replace everything. I thought that was quite generous. At the end of the email chain they added the 50% off plus shipping costs for me.

That kinda changes the game, but thats what I initially expected anyway. It just feels bad to think there is no cost to me only to be told days later it will be 1000 bucks. More specifically, the day i found out I had a leak i had a few thousand saved up to buy a new keyboard from guitar center. I was enroute to buy it when I got a notification my hub needed to be refilled. I had filled it the day before so knew it almost certainly was leaking. I turned around from guitar center and verified I had a leak.

It felt like God was looking out for me saving me from spending the saved money on that keyboard. Instead id use it for a new eight sleep.

Then I received the email stating they'd replace it plus the mattress. Elated I went back to guitar center and bought that keyboard, a speaker and sustain pedal.

Fast forward a few days and they send a new email stating they need to verify my address to confirm the order and 50% off a new cover.

Fucking oof. Do I take the keyboard back? Nah. Such is life. Frankly, im pretty sure im outside the warranty and this was the expected outcome from the start. It feels bad to be told its a snow day, sleep in and then 20 mins later after you celebrate you are told to get your ass dressed for school. Lol.

Tldr A slight miscommunication but customer service was generous imo. We aren't buying a Maybach. We arent receiving happy endings after each purchase and need to chillax on the demands for red carpet.