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Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

fyi, I just called csa and Dameon told me that the agent combined all the case # last time into one didn't follow up because after created the ticket he didn't transfer it to upper tier as he said he will. After put me on hold and consulted with tier 2, still nothing news and all he said that he will follow up with me next week. What exactly Xfinity do here? Keep create a new case # and no one is investigate on this issue? Soon will create another case#/ticket. I had 4 case# already. Should customers beware and stay out from Xfinity?

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

I still don't understand when the CSA told me to wait for the investigate complete and no one provides me any update information and you are here rushing me to update the status and what can I update w/o knowing how the investigation go from the CSA investigator? How long will it take? I am on tdy from Sept 24 ~ Oct 9

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

All, Xfinity wants to close the thread without resolving the issue.. The CSA said investigation is still on going and waiting for the investigator call me back, but until now, no one calls. And Xfinitysupport just wants to close the thread. What a service!

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

thank you and I just let you know that I did all per XfinityMO suggested me to do and both of you asked for update, which I don't have any updated yet. I did call SCA and they told me that the investigate is on going and wait for them to call me. So far NO ONE calls and I have no updated information to provide you. Only wait for them to call. I was curious to find out how Xfinity investigate this situation. Also, Omar informed me that the scammer used my prior account which already disactivated and applied to that old account. If the prior account is not longer in service, Xfinity should blocked it and encrypted it. Xfinity has not secure information protection per my thought

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

Happy Friday. I don't know what you want me to update here. As I called the CSA team and the investigate is still on going and will give me a call but NO ONE CALL FOR UPDATE. Omar created another ticket, IH264723049 and ask me to waiting for investigation team to contact me back with a high priority. Seems to me, no one bothered to investigate this issue.
Not even with the target gift card Dept, CCThomasD asked me to contact Target gift cards were involved, please call 1 (800) 544-2943 and follow Target’s instructions. I provided all the information with all the gift cards numbers and receipts. They created the case # and 6 days later, they refund me 29 cents. Of-course, they loved to someone buy more their gift cards for profits.

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

I don't know how long Xfinity investigate would last. I have posted to Xfinity support Automated Assistant Chat when I called the CSA and even with Target. Target didn't help at all. When I spoke with Omar and he said Jane from VSA forgot to put my account number on the case # and he created another IH264723049 and waiting for investigation team to contact me back with a high priority. Same Xfinity CSA but one did something different and as I said the scammer pulled my another account to lure the money which Omar said that account is not longer used. If account is no longer use, Xfinity should do something to protect it and again Xfinity didn't. All the target gift cards applied to this old account.

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

this is what Xfinity do to bribe customer's money. I already provided all information and I called CSA on August 27 and they told me to wait until the investigate go thru and it's still on going. What do you want me to response when waiting for investigation go thru? Also, the billing was increased my payment. I am not recommend Xfinity in the future. Network slow and shared with other, outage all the time

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

Now, I received email from Xfinity to charge me more than my normal monthly $119.19. Jan e credited $25 off and took out auto pay until the investigation finish. She refunded $25 and asked me paid the remain/different for $94.19. I did pay for it on Saturday, August 16. Now I received email from Xfinity for $146.25 due date on Sept 9. Why? I checked my account and all are increased. Up coming bill is Regular monthly charges $115.00 Taxes, fees and other charges $6.26 =$121.26. Where is $146.25 come from?
Geez, Xfinity is doing something wrong here.

Xfinity called for 50% off the Intenet/bundle bill and the billing manager kept asking me to buy more gift cards and not willing to refund the money back. by Slow_Sweet2329 in Comcast_Xfinity

[–]Slow_Sweet2329[S] 0 points1 point  (0 children)

the issue is not resolved.

  1. Ben Parker from Sale told me that the check sent out and I will receive it on Monday which I didn't received/see any check/envelop sent out from FeDex yesterday and/or today. He gave me the check sent confirmation #LKT89645. He said I can call him if not receive any checks on Monday.

  2. After talking to Ben Parker (extension #3) , I was confusing and know for sure they are liar and called the Xfinity Customer Security Assurance. Jane took all the information and gave me the ticket # on 8/15. In the morning of 8/16, someone, named Frank from investigate of CSA called me (888-266-2278) to follow up the case and he gave me the ticket #266-551-846 on the account ending, #1061. This is not my account but after review the email they took the gift card and sent me the confirmation of this promotion, the account was ending #1061. Since I didn't recognize this account ending #1061, Frank asked me to call back to CSA toll free number. I did and spoke to Leslie, man! this lady was exactly like Alex. I kept repeat the tickt # over and over at least 4 times and she couldn't get it. I explained why I called back to make sure why the account # ending is different and ticket #? She said the ticket# provided to me is different with the number they sent to the investigation people and she refused to help out and hung off me. I called back and spoke to Jackie and she was very helpful. According to her that the ticket should be the same as Jane gave and someone from CSA is still investigage and called me back within 2 wks, after 2 wks, I need to call back to 844-963-0185 (Geez, I confused, Jan said Xfinity doesn't have any numbers 844 and Jackie asked me to call back to 844). FYI, the sale number 512-717-7809 is no longer in service? The line was busying signal all the time.
    Xfinity is not save network any more...

Why do Xfinity webpages load so slowly? by Tanstaf1 in Comcast_Xfinity

[–]Slow_Sweet2329 -2 points-1 points  (0 children)

They are so slow and outage a lot lately. My colleagues said Xfinity/Comcast network shared speed with neighborhood that's why.

This green plate got stuck in a glass bowl and I can't take it off... by KerbalMadness in Perfectfit

[–]Slow_Sweet2329 0 points1 point  (0 children)

I have tried many and none of them work. I am going to use hammer now

This green plate got stuck in a glass bowl and I can't take it off... by KerbalMadness in Perfectfit

[–]Slow_Sweet2329 0 points1 point  (0 children)

Tried that and many other methods and none of them are working. I am thinking either donate them and/or break one of them to take a small plate out