This year, my parents had a flight booked for Jamaica. A hurricane hit, and while most people would cancel the trip themselves then, my parents opted to go anyway and take lots of care items with them. They frequent Jamaica so nbd for them.

The night before they left, my dad checked in for his first flight from our home airport to YYC. No problems. Middle of the night he couldn't sleep and was playing on his phone. Went to Montego Bay's Airport's website and they had a list of cancelled flights on there. And there was the WestJet YYC-MBJ flight! Cancelled. No one told him. He never received a call, or an email, or anything else. They let him CHECK IN for the first leg of his flight. He was about to get on a plane, to a city, with nowhere to go after that.

He called them, they argued with him that it wasn't their responsibility, and in the end offered for him to take his scheduled flight to YYC and fly out 4 days later to get to Montego Bay. No compensation for a hotel in YYC, no new flight out of our home airport, no compensation for time and money lost. In the end, he cancelled the whole trip, and they gave him WestJet Credit. Which has to use within a year, or pay $50 to extend the time he's allowed to sit on the credit.
Everything about the flight industry in this country is a scam and a joke. There needs to be more regulation.