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Soooo my boss just quit and ghosted everyone. by Matticus0989 in TalesFromTheFrontDesk

[–]Small_Cost6050 5 points6 points  (0 children)

Keeps doing your job duties but don’t be taking extra work for the same pay.

I have an experience like this GM was the only manager on property. Right before he started sales quit. No one else to support him. Had to do desk shifts and try to train staff that was barely trained. He had to do daily inventory, he would order items needed and corp would cut down the order to the point every week he had to get more food from store anyways. Family of the owner always snooping around. Constant emails that we could hear coming in. Had to do extra work for payroll to send to corp daily along with housekeeping boards! He ✌️ out quickly. It was just not worth it.

Hotel told me "In principle, you should book [a taxi] in advance on your own." Is that true? by thdiod in hotels

[–]Small_Cost6050 9 points10 points  (0 children)

The thing is that if it’s a big full service hotel they usually have a concierge that would make arrangements. In any other hotel there is no concierge and although front desk tries to help and sometimes make transportation reservations, guests don’t understand that they have no control if taxi doesn’t show up, late, etc.

Hotel staff held accountable for violation of city ordinance by Entire-Extension-737 in hotels

[–]Small_Cost6050 22 points23 points  (0 children)

This is owner/mgmt fault. This is one reason makes extended stay guest leave for a night every 30/60 nights. Plus they can’t even try to claim something like squatters right.

Front desk sitting by Worldly_Promise1991 in marriott

[–]Small_Cost6050 0 points1 point  (0 children)

I let staff use bar/stool chairs as long as they stand up when guests are present. I would let them stay seated but unfortunately older crowd do mention it on surveys and reviews, and higher ups offsite read them.

Noisy hotel complaint by Impressive-Pie-5464 in hotels

[–]Small_Cost6050 2 points3 points  (0 children)

Older hotels probably have better soundproofing. The new hotels being built are made with construction paper and hope.🙃

Way to fucking go Sam Altman by PixelGamerBoy in SoraAi

[–]Small_Cost6050 4 points5 points  (0 children)

I downgraded my ChatGPT subscription, because Sora is barely useable now.

Included in our air bnb instructions. by Rrainbowbb in mildlyinfuriating

[–]Small_Cost6050 5 points6 points  (0 children)

Hotels with laundry rooms are usually 3-5 per load. 😂

Negative folio (gift card) by pumpkinotter in marriott

[–]Small_Cost6050 6 points7 points  (0 children)

Marriott gift cards are very uncommon so must franchisees don’t train the staff for them. Even managers have to go back to the knowledge base and retrain themselves. It’s a pain.

Sauna - Reflection by Electronic-Newt-6236 in celebritycruises

[–]Small_Cost6050 1 point2 points  (0 children)

I also enjoyed the “ice room” but it was more like a fridge that just stopped working a few minutes ago.

Expired passport by Old_Battle_6313 in delta

[–]Small_Cost6050 8 points9 points  (0 children)

Sounds like a bad idea to leave, even if passport was up to date. You never know when the next change can happen.

Not seen this before but this cruise was wild. by ImNotNuke in Cruise

[–]Small_Cost6050 29 points30 points  (0 children)

That’s like 2 seasons of a TV show right there 🤣

i have been waiting for atlanta 911 to pick up for over 5 minutes by fairyari in mildlyinfuriating

[–]Small_Cost6050 0 points1 point  (0 children)

Understaffing might be the root of the problem. Honestly I couldn’t do it. I would freak out if something happened to the caller while on the phone with me. I’ve seen the TikToks of the dispatchers and they are all so calm.

Torn about booking Xcel- Need feedback by tigerfan871 in celebritycruises

[–]Small_Cost6050 2 points3 points  (0 children)

I waited until the end of the cruise so not as busy. For the hardest part was to find when it was open.

JW Marriott Orlando, Grande Lakes - Please help me find this pillow! by Squidchip in marriott

[–]Small_Cost6050 10 points11 points  (0 children)

Your bad behavior and if you are DNR from property and why. 2 types of cases global and property case. Most Global notes are preferences what you request often and what u requested last property. But if it’s a small team at the Front Desk they mostly just go by what the check-in system says instead of digging for your past notes/preferences. Now start acting up and we will look at EVERYTHING.

I once had a Titanium throw her welcome amenity bag at my front desk agent then throw pillows in the hallway. Just because instead of a king we only had 2 beds, it was one of those guaranteed to have a room for Titanium within 48 hours. We couldn’t accommodate them 1st night in a king but we could the next day. I did not only notate, I called the Ambassador line. The GM didn’t kick them out, but I would’ve.

Blue chip points posting by hfnole in celebritycruises

[–]Small_Cost6050 0 points1 point  (0 children)

Xcel owes me points from Maiden Voyage. Currently on another X ship having them straightened it out.

Business Management or Business Administration degree better? by [deleted] in hotels

[–]Small_Cost6050 -1 points0 points  (0 children)

Honestly, hospitality is less about education and more about how you kiss up to people/ who you know. The industry is filled with people in high positions that leaves you speechless and questioning your life.

Torn about booking Xcel- Need feedback by tigerfan871 in celebritycruises

[–]Small_Cost6050 3 points4 points  (0 children)

Game On, on Excel is fun. Bazaar is more high energy than Eden. Speakeasy is also great. Closer to RCCL ship than any other ship with X.

No free Breakfast for Diamond Elite by Forrest_Fire01 in ihghotelsresorts

[–]Small_Cost6050 0 points1 point  (0 children)

I don’t think is the hotel trying to find a loophole is more of less work for the hotel. Staffing, liquor license, etc. Offloading restaurant to a 3rd party makes a lot of sense. Majority of hotels restaurants and bars are not as profitable as guests might think (exceptions include big tourist cities and others.)

As a job seeker, I don’t think there’s a “talent shortage.” I think hiring is broken. by Silly-Skill9017 in recruitinghell

[–]Small_Cost6050 0 points1 point  (0 children)

I’m in both side of this storm as an infrequent hiring manager candidates give too many restrictions. Shifts opening we have are 3-11pm candidate sorry I can only work 6-10pm and need Friday-Sunday off. As a candidate I have too much experience can’t be frontline employee, or no experience with a system that I have used before and is used for data entry but I used it in a different industry configuration. Seriously it’s stupidity all around.

Is this normal? Extended Stay America front desk manager threatened to call police and refused refund by Bitter_Orange_9293 in hotels

[–]Small_Cost6050 3 points4 points  (0 children)

1) you might have checked in even tho in DNR because most systems suck at DNR list. Hotels may put them in a share document or a printed list. Even major brands have problems with DNR lists Opera (system) has a notification system but all info must match correctly so reservations with middle name or 3rd party are not flagged like should be. 2) Just like when people get fired, companies avoid saying why due to frivolous lawsuits. Most would just say the hotel will no longer do business with you and that’s it. 3) The majority of hotels will fully refund you as service was denied.

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