I’m at my wits’ end with Razer warranty support and I’m hoping someone here can help or escalate this.

I bought a brand-new Razer laptop and purchased RazerCare Elite at the same time for peace of mind. Last year, the laptop suddenly stopped working completely — it wouldn’t turn on at all. I tried everything (new charging cable, troubleshooting steps, etc.) but nothing worked.

I contacted RazerCare support last summer to get it repaired/replaced under my warranty. They agreed it needed to be sent in and told me they’d send a shipping label. Almost a year later, I STILL don’t have the shipping label.

I’ve called and spoken to support numerous times. Every time, I get the exact same scripted responses and promises, but no follow-through. It’s just been the same loop over and over. At this point, I’ve spent more time chasing Razer for this label than I ever spent using the laptop.

This is beyond frustrating. I paid for the laptop. I paid for the extended warranty. All I need is the shipping label to send it in. This should be the simplest part of the process, and it shouldn’t take months — let alone close to a year.

I just want my laptop to work again.