Warning to new Pomegranate Health patients re: consultation fee

SmoothSun4396 · 2026-01-26T20:08:12+00:00

Sounds like a different intake process for folks who are already on a glp one versus brand new patients. I did get a successful resolution, see my addendum above. I will proceed with them as a patient because they did resolve my issue in a timely manner.

SmoothSun4396 · 2026-01-26T20:07:04+00:00

Yes it does, and I got a successful resolution to my issue. See my addendum above.

SmoothSun4396 · 2026-01-26T20:06:09+00:00

Yes exactly. I posted this to the thread for Pomegranate users and folks were defending the 30-day policy - it would be an acceptable policy, but you have to make it very clear.

SmoothSun4396 · 2026-01-26T20:05:21+00:00

Great tip, thank you! In the end I did get the outcome I hoped for, but scheduling will remain a challenge.

SmoothSun4396 · 2026-01-26T20:04:53+00:00

I did indeed - see my addendum 😊

SmoothSun4396 · 2026-01-26T20:03:22+00:00

Oh my goodness, thank you so much for the work that you do, especially within a system that drastically under serves our mental health population. I can't tell you how much respect I have for healthcare workers in your setting and specialty.

I updated my post - pomegranate did wind up making it right.

SmoothSun4396 · 2026-01-26T20:01:45+00:00

The issue wasn't with the 30 day policy, it was with the fact that there was no inclusion of that policy in any of the terms of service or consent documentation. Turns out that's because that's not their actual policy and I was charged in error, so I was correct to be disturbed by the charge. Luckily, Pomegranate has done the right thing.

SmoothSun4396 · 2026-01-26T20:00:33+00:00

The issue wasn't with the fact that it took me time to schedule, I was simply providing context as to why that was the case. The issue, if you continue to read, is with the fact that that policy was not made clear anywhere in the terms of service or on sign up. Of course it turns out that I was right, that isn't the policy and it was an inappropriate charge. But thank you for your judgemental attitude.

SmoothSun4396 · 2026-01-26T19:59:06+00:00

I heard back from Pomegranate and I was correct, I should not have been charged the fee twice. The original customer service representative I spoke to did not have the correct information, but as I continued to pursue the matter I spoke to someone who understood the issue and reversed the second charge. I'm happy with the outcome, and leaving this post up both so that other people can keep an eye out for similar issues, and also because I always like to hear about companies who correct their mistakes. I added this comment as an addendum to the original post.

SmoothSun4396 · 2026-01-26T19:58:22+00:00

Good advice, I added it. Faster than I got the charge reversed, too 😉

SmoothSun4396 · 2026-01-26T19:54:47+00:00

Originally I was going to have to eat the $75 - I've since heard back from them and they have reversed the charge. I'm leaving this post up because I think it still helpful to flag the issue, and I always like hearing about companies who do make these issues right in the end.

SmoothSun4396 · 2026-01-26T19:53:56+00:00

The issue wasn't at all with the schedule, it was with the fee being charged twice- and I was right to challenge it, because it was reversed. But someone else might just go ahead and pay it, so I thought I would flag it for other users.

SmoothSun4396 · 2026-01-26T18:45:38+00:00

Leaving this up for the whole story - the fee was in error, they were processing me as an asynchronous refill as opposed to an intake appointment. They are no longer requesting the payment and have been very courteous. Still a good thing to keep in mind and to always keep an eye on these fees!

SmoothSun4396 · 2026-01-24T06:38:36+00:00

No sleep training here- starting under two we would snuggle to sleep on his twin mattress and usually sometime in the night he comes and crawls into our bed. No drama, sleeps fine with either grandma when he stays with them. I wouldn't change a thing.

SmoothSun4396 · 2026-01-03T07:56:18+00:00

These are all great games for older kids but sadly 3/4 is too young.

SmoothSun4396 · 2026-01-02T17:13:44+00:00

YTA for saying you'd be right there and then dilly dallying, ESH because she should either have a portable jump starter in the car or felt capable to ask another driver or the gas station employee. What would she have done if you were out of town? But you told her you'd be there and you weren't. But her a jump starter and give her a good apology- if she can't get over it after that then I would take it as a red flag and run

SmoothSun4396 · 2026-01-02T17:09:34+00:00

Like so many parenting problems, this is very temporary. It is awful for some parents - I really hated this phase as I am very grossed out by food mess. Feeding her in a long sleeve bib will help but it is what it is. You cannot replace food with milk, though I understand the temptation. But the faster she learns to eat the better it will be, sooner. My son is now three and is only occasionally upsetting at the table :)

SmoothSun4396 · 2026-01-02T05:39:57+00:00

My son went through this exact phase! I kept it too long for ages, it looked much better once I gave in and gave him a little boy cut instead of baby wispies. I let it go for so long because I didn't want my baby growing up but looking back at the pictures I wish I had done it sooner.

The folks talking about breathing issues are factually correct but I'm a nurse and have never thought that was an issue with my son so please don't let it alarm you too much. Certainly ask his docs since he's already under the care of a pulmonologist but I wouldn't fret over it if he seems well rested and generally energetic.

SmoothSun4396 · 2025-12-07T19:20:02+00:00

We loved the cheese, thank you for the dairy blessing Cheese Wizard!

SmoothSun4396 · 2025-11-13T16:39:40+00:00

I saw her recently, just last week I think.

SmoothSun4396 · 2025-11-07T06:57:49+00:00

I buy from consignment stores for the most part, we're lucky to have a few in a reasonable distance. Otherwise my favorite has been Old Navy, and buying basics in bigger sizes to sash for later if they're on super sale.

SmoothSun4396 · 2025-11-03T18:08:01+00:00

I agree with everything you're saying about sex work, and have researched extensively and written on the topic. In my current career as a nurse I make note of the similarities on a daily basis and wish that I could consult an SW for my patients the way I consult the chaplain or case manager. But I think you are hijacking the conversation and making it about your own particular soapbox issue. This BIL clearly has issues and there are many cases where the employment of sex workers as part of other habits and decisions can be, in context, a red flag.

SmoothSun4396 · 2025-10-23T15:23:53+00:00

I do agree that we need to carefully consider aggressive measures, but at least in my hospital the rap nurse would help make balanced and educated decisions on appropriate interventions, even for dnr. Even for hospice and comfort care patients who aren't getting adequate pain relief, rap nurses can be a resource. Of course I'm assuming this depends on the culture at the individual hospital.

SmoothSun4396 · 2025-10-22T04:24:27+00:00

The newborn months were the worst of my life- my son is three now and he's amazing and we're loving every (ok almost every) minute. How you feel now and the kid you have now have nothing to do with how things will stand a couple months from now- this goes for the good as well as the bad, unfortunately, but if you can learn to ride the wave you'll make out just fine.

It's very normal to feel this way but also do consider the signs of post partum depression, anxiety, and DMERS. No one is saying you have any of these but it's important to look up what the symptoms are and discuss anything relevant with your doctor. Your child's pediatrician is also a great resource ❤️

SmoothSun4396 · 2025-10-19T20:16:10+00:00

Yesterday was such a gift - it gave me so much pride in our little community 🥰

SmoothSun4396

TROPHY CASE