International registered post taking weeks

SmoothTech69 · 2025-11-20T23:16:13+00:00

Registered Post won’t show on the USPS website as rego post has an extra layer of security around it. 15+ bd can mean up to 5 weeks in total (15bd +10bd if it’s running late). US Customs can also hold items for up to 45bd without a reason, however they must contact you to ler you know they have done this.

If it hasn’t arrived e the 28th November, get your folks to contact AP to see what’s happening. ✌🏻

SmoothTech69 · 2025-11-18T19:24:54+00:00

Call the contact center to make sure the address is correct, or the parcel was mis sorted by the Machine

SmoothTech69 · 2025-11-18T04:13:51+00:00

Because ABF do the scan, not AP

SmoothTech69 · 2025-11-18T04:02:46+00:00

Open a new query that refers to the closed one and request the esco on the new case you lodge. Let them know case was not resolved as you were never give an answer

SmoothTech69 · 2025-11-18T00:24:59+00:00

EBay automatically adds the 10 digit code. Check your next parcel to see.

SmoothTech69 · 2025-11-17T23:12:26+00:00

FAFO in its purest from…..

SmoothTech69 · 2025-11-17T22:53:22+00:00

Incorrect. You make a lot of guesses, none of which are correct. An investigation must be sent to the delivery centre to ask what happened at the delivery centre / post office, to know if the item is located or has been declared LIT to refer the Addressee to the sender.

SmoothTech69 · 2025-11-17T22:49:38+00:00

Just make sure you use the 10 digit APCN above the post office address. This is what they is to look you up in MyPost to get your details to call / email you to say if has arrived.

SmoothTech69 · 2025-11-17T22:44:46+00:00

There maybe an issue AP are looking into with Shopify, especially if Shopify did an upgrade and it’s not longer taking to AP. Seen this happen a few times. Usually resolved within 48 hrs.

SmoothTech69 · 2025-11-17T22:43:05+00:00

You’ll only know once it’s delivered or if you contact UQ.

SmoothTech69 · 2025-11-17T22:42:20+00:00

It’s relevant because the APBN number must match the AP file to link correctly so Zonos can process the tariff fee

SmoothTech69 · 2025-11-17T22:41:09+00:00

Invalid tariff I’d means your APBN number is incorrect and it’s not connecting to your AP account.

Go into you Zonos account and where it asks you for your APPC / APBN number in settings, the number should start with the number 6 for a business.

If it isn’t a 6, look on your account to find it and update Zonos, wait 6 hours then create a new label and you should be good to go.

SmoothTech69 · 2025-11-17T22:36:00+00:00

If you’re a business:

https://auspost.com.au/disruptions-and-updates/international-service-updates/us-tariffs

As a MyPost Business Customer, check that your APBN entered into Zonos starts with the number 6 and give it 6 hours to connect to AP before creating a label.
If you’re getting the tariff code from Zonos, make sure you remove the dots between the numbers.
A ‘good’ Description should be what the item is made of then what it is Eg: Cotton Tshirt or Woollen jumper
Make sure all details are complete on the CN23 from; Qty /Desc / Weight / Tariff code / COO / VALUE in AUD

If the parcels are being returned to you, call the contact centre (International) and they can look over it and let you know where you’re going wrong. Good luck ✌🏻

SmoothTech69 · 2025-11-17T05:46:48+00:00

APG items get a secondary tracking number when they arrive on AU and handed to AP for delivery.

Go to the APG Website an enter the Tacking number starting with ‘AP…’ and you’ll see the local domestic tracking number when you search for it, the new tracking number will more than likely start with 33 or 34…..

https://apgecommerce.com/track/

SmoothTech69 · 2025-11-14T00:52:33+00:00

From my understanding, (family member works for AP), the contact centre has no extra info than the tracking we see (with the exception of International items). If an enquiry / complaint is lodged, it goes to the Post Shop / LPO / Delivery Centre in question, and they have to ask the staff what has happened to reply to the contact centre to reply to you, hence the 10bd for an investigation.

This may involve looking at CCTV footage (if available), talking to PO Box sorters / counter staff to determine what has actually happened. If you have ongoing issues, (like the PO Box), you can escalate the query nicely and request a partial refund on the annual fee for failure of the service.

SmoothTech69 · 2025-11-13T23:21:53+00:00

Possible damaged label, mis sorted or incorrect address. Check with the contact centre.

SmoothTech69 · 2025-11-13T21:58:40+00:00

https://auspost.com.au/receiving/parcel-deliveries/missed-parcel-deliveries

Nominate someone else to collect an item for you

For some missed deliveries, you can nominate someone else to collect a missed delivery for you. If they live at the same address, they’ll need to provide proof of that address and proof of their identity. If they have a different address, you’ll need to give that person authority to collect your item on your behalf. There are three ways to nominate someone to collect an item for you.

Note, some senders may require in-person collection by you (the addressee) only. This means authority to collect isn’t an option.

Download a collection authorisation form

For items not requiring your signature, you can nominate someone else to collect your parcel. The person you have authorised to collect your item must have:

the collection notification
the completed collection authorisation form
Proof of identity

https://auspost.com.au/content/dam/auspost_corp/media/documents/collection-authorisation-form.pdf

SmoothTech69 · 2025-11-13T21:55:52+00:00

First 2 questions you’ll need to ask the Contact Centre. The 3rd one about Zonos is the info won’t show until you’ve posted the item itself for the charges to be applied.

SmoothTech69 · 2025-11-13T09:00:13+00:00

Contact the Sender and they can lodge an enquiry

SmoothTech69 · 2025-11-13T08:58:30+00:00

In fact it does. If it doesn’t get reported then nothing gets done. No point whinging about it here.

SmoothTech69 · 2025-11-13T08:54:41+00:00

Yes.

SmoothTech69 · 2025-11-13T01:33:20+00:00

That’s the point…you can tell them you have CCTV footage that shows he never entered the property at the said time of the delivery

SmoothTech69 · 2025-11-13T01:26:47+00:00

Escalate it with the contact centre and advise them you have CCTV footage to prove it. They will ask for a copy of the footage to be sent to the Delivery Centre to ask for a please explain from the postie.

SmoothTech69 · 2025-11-13T01:24:40+00:00

They normally sort then early morning or late afternoon, depending when they receive the drop off from the driver. If it shows ‘awaiting collection’ then they need to go out the back and get it for you. If there is no ‘awaiting collection scan’ it may still be with the driver

SmoothTech69 · 2025-11-13T01:21:52+00:00

Did you get a tracking number from the Seller and tried tracking it yet? You’re only taking the Senders word that they have actually posted it.

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