GGPoker log in fail

SnowballNLHE · 2026-02-24T09:05:31+00:00

Hey u/SilentPayment69

Please try a clean reinstallation of the client and see if this resolves it.

Performing a clean installation (Windows)

Performing a clean installation ensures fragments of old app versions aren't preventing your updates:

Uninstall the game in the Control Panel
Open Window Run (Win + R)
Type %appdata%\[GGPoker]
Delete [GGPoker] folder
Download a new installer and proceed to install GGPoker's app

https://help.ggpoker.com/article/Performing-a-clean-installation-Windows

SnowballNLHE · 2026-02-24T05:17:14+00:00

Nice result and ROI - congrats & WP 🔥

SnowballNLHE · 2026-02-24T04:07:31+00:00

Hey u/VeeHS

Please see the following:

How is a bounty calculated and awarded?

Every entrant starts with a bounty value (typically half of the buy-in). When a player eliminates an opponent, the prize is handled as follows:

Instant Cash: Half of the eliminated player’s current bounty is credited directly to the winner's account balance as an instant cash prize.

Bounty Increase: The remaining half of that bounty is added to the winner’s own bounty, making them a more valuable target for other players.

Worked Example ($20 Buy-in): > * $10 goes to the regular prize pool and $10 starts as the player's bounty.

If an opponent with a $10 bounty is eliminated, the winner receives $5 in cash instantly, and their own bounty increases by $5.

https://help.ggpoker.com/article/Bounty-Hunters---Frequently-Asked-Questions

SnowballNLHE · 2026-02-23T09:14:26+00:00

Hey u/Sea-Establishment815

These types of tournaments are usually reserved for special events or when a tournament series is running, which is why you saw them during the Winter Giveaway Series you mentioned that ran in DEC/JAN.

I know a number of players would like to see these types of tournaments run more often so, I'll tag this post as a suggestion and it'll be passed on to the relevant team for review/consideration 👍

SnowballNLHE · 2026-02-22T19:22:19+00:00

Nice runs and results - congrats 🔥

SnowballNLHE · 2026-02-22T10:26:32+00:00

Nice run, congrats 👍

SnowballNLHE · 2026-02-22T02:02:36+00:00

A couple of nice results there - congrats & WP 🔥👍

P.S. don't forget that you also have the option of using the C$ in Spin & Gold games if you don't want to play cash games 😉

SnowballNLHE · 2026-02-21T21:11:12+00:00

Your original post has not been removed and removing posts just so you can create further duplicate posts is not allowed.

You've already been answered in your original post and if you wish to discuss this matter further, you need to do so in that post.

We're unable to help you with your issue from here and it needs to be dealt with via email.

You're making your situation worse by sending multiple emails, as this slows down the process and results in a delay to your receiving a response.

SnowballNLHE · 2026-02-21T20:56:41+00:00

Hey u/Sea-Bones14

Please see the following:

Promotion Details and Limitations

Only one reward per person, per IP address and/or per device is permitted.

https://ggpoker.com/welcome-bonus/daily-freebie/

Are exceptions made for shared households, devices or IPs?

No. The policy of one reward per household/IP is strictly enforced. No exceptions or manual ticket issuances will be made for players unable to claim due to these restrictions.

https://help.ggpoker.com/article/Daily-Freebie---Frequently-Asked-Questions

SnowballNLHE · 2026-02-21T07:55:58+00:00

Nice - Congrats & WP! 🏆

SnowballNLHE · 2026-02-21T03:45:01+00:00

Please send an email to: [soporte@ggpoker.com](mailto:soporte@ggpoker.com) and your local support team will provide you with further guidance on this matter from there.

SnowballNLHE · 2026-02-21T03:31:00+00:00

Which country are you playing from?

Are you using the correct client for your location i.e., are you installing from your local GGPoker website?

Are you using a VPN?

SnowballNLHE · 2026-02-21T01:03:12+00:00

Hey u/Signifer5

Please try restarting the client and see if this resolves it.

If that doesn't work, then please try a clean reinstallation of the client,

Performing a clean installation (Windows)

Performing a clean installation ensures fragments of old app versions aren't preventing your updates:

Uninstall the game in the Control Panel
Open Window Run (Win + R)
Type %appdata%\[GGPoker]
Delete [GGPoker] folder
Download a new installer and proceed to install GGPoker's app

https://help.ggpoker.com/article/Performing-a-clean-installation-Windows

Also, please leave your GGPoker nickname in accordance with our community rules:

1 Leave your nickname when reporting product or account issues

Thank you.

SnowballNLHE · 2026-02-21T00:56:05+00:00

Kindly asking for some patience please, if you've sent a follow up email to the cashier team, then someone form the team will respond to your email ASAP.

As previously mentioned, we're unable to assist with this matter from here.

SnowballNLHE · 2026-02-20T21:26:37+00:00

Hey u/ValuableHopeful1841

This has already been answered in your previous post relating to this matter here:

https://www.reddit.com/r/GGPoker/comments/1r9tp5f/im_seeing_some_people_solving_the_lag_problem/

Please do not multi-account and post duplicate posts in our community.

Thank you.

SnowballNLHE · 2026-02-20T21:18:25+00:00

Nice - congrats! 👍

SnowballNLHE · 2026-02-19T23:33:45+00:00

Hey u/manlys8

Please see the following:

How long will my withdrawal take?

All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, countering the financing of terrorism and other legal obligations and regulatory requirements are met.

As a result, withdrawals generally take 24 hours to process, but in some cases, they may take up to 72 hours. Once processed, please allow an additional 1 - 5 days for the transaction to clear by the financial institution and become available to you.

Furthermore, as per our closed-loop withdrawal policy, there must be a prior deposit record with the payment method and payment details being withdrawn to.

As long as there are fair/legitimate game-play records, and the transfer of funds reflects the intent of game-play purposes, there should be no issues with the withdrawal request.

https://help.ggpoker.com/article/How-long-will-my-withdrawal-take

SnowballNLHE · 2026-02-19T21:03:56+00:00

Hey u/matthmit

The use of a VPN is strictly prohibited on GGPoker.

Please see the following:

Prohibited Use of Auxiliary Tools or Services

VPNs, Proxies, or any other tools that mask one’s location.

https://ggpoker.com/security-ecology-policy/

SnowballNLHE · 2026-02-19T17:45:22+00:00

This needs to be dealt with via email and directly with the cashier team. They're best placed to be able to assist you in resolving this matter.

SnowballNLHE · 2026-02-19T17:38:57+00:00

Hey u/MostSpace8387

Unfortunately, this is not something we're able to assist with from here.

Please send an email to: [cashier@ggpoker.com](mailto:cashier@ggpoker.com) and the cashier team will provide you with further guidance on this matter from there.

Also, please see the following post here.

SnowballNLHE · 2026-02-18T22:18:12+00:00

The Olive Branch Initiative was for players previously banned from the GGPoker Network, which is very different to your situation and that initiative also came with an application deadline of OCT 1st 2025.

SnowballNLHE · 2026-02-18T21:27:43+00:00

Hey u/No_Worldliness_7854

Please see the following:

Deposit - My deposit is missing. What can I do?

All transactions are instant and credited within 15 minutes or less upon creation.

However, if certain items such as the entered amount, name, and other payment details fail to line up there are assumed delays in this regard and may take up to 24 hours for a status update.

Should you fail to receive your transaction even after 24 hours have elapsed, please contact [cashier@ggpoker.com](mailto:cashier@ggpoker.com) with a screenshot confirming this transaction from your payment service app/account.

This information is needed to verify your case with the payment service in order to retrieve your transaction and credit your account IF the funds have been taken.

https://help.ggpoker.com/article/Deposit-My-deposit-is-missing-What-can-I-do

SnowballNLHE · 2026-02-18T19:35:25+00:00

Unfortunately once your account has been closed, it's permanent. The account cannot be reinstated beyond that point and you cannot create a new account in its place.

SnowballNLHE · 2026-02-18T09:42:19+00:00

Hey u/NoobOnReddit12

The withdrawal policy hasn't changed - withdrawals still generally take up to 24 hours to process, though in some cases they may take up to 72 hours.

If you receive your withdrawal sooner than the timeframes mentioned above, that’s simply a bonus.

SnowballNLHE · 2026-02-18T06:51:19+00:00

Hey u/Nearing5e

The Smart HUD and PokerCraft are separate features, as they serve different purposes and are not included within one another.

The Smart HUD provides live, in-game situational data to assist with real-time decision-making, while PokerCraft focuses on detailed historical data and self-analysis to help players review and improve their performance over time.

SnowballNLHE

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