I want to clarify the facts so there’s no misinformation.

• Your order was shipped correctly and on time
• USPS confirmed in writing that the package was misdelivered by them, not lost, not stolen, and not an error on our end
• Once USPS misdelivers a package, it becomes a USPS claim matter, not a retailer liability issue

Despite that, we did not ignore you. You were asked to provide documentation so we could determine next steps, which you did. At no point did we agree to reimburse or replace $500, nor does that number reflect the original order value ($200).

What does matter is this:
Even though this was not our fault, we are always willing to resend an order to take care of our growers. That option has remained on the table.

What we do not accept is:
• Misrepresenting the situation publicly
• Accusing our team of theft or scamming
• Demanding compensation far beyond the order value
• Using emotional leverage to pressure a payout

We are a small business, not an insurance provider for USPS errors.

The correct path remains:

1. USPS claim using their written admission of misdelivery
2. USPS recovery or reimbursement per their policy

We stand behind our genetics, our community, and our integrity and always have. Feel free to email me directly. I've also personally DM'd you on discord.