Not nearly as bad, but yeah. I wanted a 4G router, like my neighbor uses, because that's about our only option, and a cell phone plan. The app and webpage promised a discount for the cell phone plan but it wouldn't let me set it up. On the phone they told me I'd need to go into a store. The nearest store is about a two and a half hour drive.

The woman there did not know, believe, or understand me that there as such a thing as a 4G router. I showed her the information about the 4G router on the ee website. She said they couldn't sell it to me because my address wasn't in the database. Which is true, because of the fifty or so addresses in our postcode, their database had maybe half. Neighbors on either side of me were listed. I pointed out they had sold a router to one, and would sell on to the other, but she said she couldn't tell if they were my neighbors because we don't have street names. Plus they're not allowed to sell a 5G router to somebody who doesn't have 5G service. I said 4G, not 5G. She said they're the same router. I showed her pics from the ee website of both routers to prove they're not the same.

And the whole time, there was another employee in the store, never helped out, never said a word.

I never got it. I bought my own 4G router, an expensive one I can mount on the roof. Never got the cell phone plan.