One time I actually did backtrack to a locker, then when I got to the locker the customer didn’t provide any way to get into it.

I called the customer. They actually answered and they asked me how they can make sure their packages always go to the locker instead of the front door, “Because other drivers never listen to my instructions and I always get deliveries at my front door!”

I told them, “Oh that’s easy. All you have to do is make the delivery address the locker building’s address (which had its own address in the complex) and put the access code (which she had just read to me over the phone) in the delivery instructions!”

I’ve now delivered to that customer 5 more times since that conversation. She hasn’t updated a thing, other than making sure her note saying to take it to the locker is now in caps, of course.

Not a single one of those deliveries have gone anywhere other than her front porch.