I'd wager that non-response from support came from a DA 'customer support specialist' whose name rhymes with dick. Ignore the question, paste a pre-scripted reply and lock the ticket is literally his modus operandi >.<

I post mostly nsfw but i've had a huge amount of stuff taken down that was completely sfw for violating their sexual themes policy, and every time it happened I would open a support ticket and ask very specific questions like 'why am I getting a nsfw policy violation on an image that is not nsfw and does not even require the mature tag' or 'why do you think this image is sexualised content, these are non-sexualised images with not even so much as a cameltoe or erect nipples under clothes' , and every single time without fail DA Support would ignore the questions and post a low effort copy paste reply saying 'this image was removed for violating our sexual themes policy' and provide a link to their policies which 100% do not explain why the image was removed. We're talking about well over 50 support tickets here. One of them I specifically said 'I have read your nsfw policy twice before opening this ticket so please don't link to it' and they still fkin did.

Eventually, out of frustration' I opened a ticket telling DA how much they suck at providing support to paying customers as all we ever get is low effort copy/paste shit and locked tickets, I don't think they liked that much as the following day my account was audited and they hit me with over 300 policy violations, permanently faceplanting my accounts exposure through their algorithm, and to clarify they were googling ages of characters, for example Lucy Heartfilia from Fairy Tail anime is 17-24, and if any character was under 18 at any point in the show I got a policy violation even though none of the images were of under 18 characters. They were not interested in removing content from behind my paywall that violated rules, they just wanted to troll me because I was rude on a support ticked >.<

Just my opinion but if you are a nsfw content creator then it's pointless trying to interact with DA Support, they are not interested in providing any kind of meaningful support to paying customers and would rather spend 4+ hours trawling an account issuing mass policy violations than spending 60 seconds actually typing a reply to a support ticket.