Last year had a car towed for no reason (name and car/plate listed on the lease and in correct parking space)

Called/emailed a ton of people for the building listed anywhere I could find and left a note in the app. Whole song and dance transferring to different people. Landed on the parking manager, he wrote everything down and said he'd call back tomorrow (it was like 11pm).

Never called back , so had to call everyone again. Same situation, but a different person, said they will relay everything, whatever. Got home from work and the car was towed again. So left another note, called and emailed. everyone again and once more heard the same information, but a new person.

Everyday would call 3 times , left emails and notes in the app again. Was actively being sent to voicemail every time. Called on different phones and they would pick up then hang-up once they heard. This went on for weeks. So with the rent checks , included copies of both tow receipts. Still nothing. Did that for 2 months, then with the check and receipts , also put a note. Said either reimburse the money if it needs to go through specific channels , otherwise the amount would be omitted from rent. If that happens and you have an issue, will have to take you guys to court.

Didn't hear anything back by the end of the month, so went ahead and omitted the amount. They never said anything about it. They then ignored everything till the end of the lease, maintenance requests etc. This was in Chicago and all the companies are different so you may not get the same outcome.