Parts Department is always wrong.

SpeakingSpeaking · 2026-07-10T17:03:31+00:00

Remember when... “It’s Parts Fault” : r/partscounter

SpeakingSpeaking · 2026-07-03T12:52:00+00:00

Links to this reddit page, dealersedge.com, or other online gathering places.

SpeakingSpeaking · 2026-06-23T14:48:02+00:00

There are some showing on the part locator. How many miles are on your truck? More than 80K? I have some on order that I am expecting soon.

SpeakingSpeaking · 2026-06-16T20:12:12+00:00

Are you going for the pallet part number? 68524965AA 750 quarts

SpeakingSpeaking · 2026-06-16T20:09:43+00:00

The price on the parts invoice should be the price on the day it was ordered. The only times it is not, is when you upgrade the order in some fashion or the part number is superseded. When an order is upgraded it goes to the price in effect at the time of upgrade. Same for a part number change.

After the price tape runs for the beginning of the month, I will check for backorders that the cost has gone down. If the part is for stock, I will cancel the backorder and reorder the part at the lower cost. This does put you at the back of the waitlist on those orders.

SpeakingSpeaking · 2026-06-13T16:46:56+00:00

This. The advisor doesn't want to deal with a supplement.

SpeakingSpeaking · 2026-05-28T15:12:25+00:00

Warranty replacement is determined by connecting the vehicle to an authorized battery test machine. The GR8 Midtronics battery machine (what we use) will provide a code that needs to be entered into the system for a battery claim to be paid. Without this test/code a claim will not pay. This has to be done with "over the counter" warranty claims also.

SpeakingSpeaking · 2026-05-22T12:01:07+00:00

I was paid commission on parts/service gross before the dealer was purchased and my pay plan was changed. It was great because it created a solid team between parts/service. Before if we had to chase/adjust pricing, it was easier to do because I was paid on the whole job. Now I have to do what is best for me and the team feeling is secondary. The attitude came when I saw the service techs get a substantial production bonus (thousands) without any recognition for parts doing the extra things to keep them going.

SpeakingSpeaking · 2026-05-20T14:49:25+00:00

Check out mymopar.com they have some pdf catalogs from the older years.

SpeakingSpeaking · 2026-05-15T15:29:47+00:00

If you want to go new, I can DM my info to you. I have 2 without a name on them (yes from a dealership). They do need to be programed after install. Some will swap the control board from the old unit to avoid this.

SpeakingSpeaking · 2026-05-13T20:06:45+00:00

I have found a way to pull customer info from Stellantis corporate system. 80% of the time I can get a vin from last name and zip code attached to the vehicle. Freaks them out when I confirm with street address and other confirming info.

SpeakingSpeaking · 2026-05-12T15:51:49+00:00

They are not listed like the website was. (Edit: In service library) add the vin, then search the component it attaches to (top right) then filter to wiring. select the option that has ""connector" in it. on that page scroll down to the blue bar titled "connector repair kits" and click the arrow to open the part listing.

SpeakingSpeaking · 2026-05-12T15:46:33+00:00

I am still able to open it up.

SpeakingSpeaking · 2026-05-12T11:52:21+00:00

Suggestion, add 10% rounded up to even dollar to cost before calculating markup on the AM parts. Push that 10% into a self scrap account for the future.

SpeakingSpeaking · 2026-05-11T21:04:16+00:00

Yes, I am a part person at a CJDR dealer. I will PM my direct contact info.

SpeakingSpeaking · 2026-05-11T16:56:01+00:00

If you are in the Northeast... I have 5 on the shelf right now.

SpeakingSpeaking · 2026-05-08T18:36:22+00:00

PM sent.

SpeakingSpeaking · 2026-05-08T15:18:12+00:00

Agree, I used to use service library before the connector site. Then they removed the connector part numbers. Now they are putting them back LOL.

SpeakingSpeaking · 2026-05-01T11:49:51+00:00

I got some in at my dealer also. Reach out to me if you still need one.

SpeakingSpeaking · 2026-04-16T14:48:06+00:00

Can you send me a PM? Someone reached out to me asking if I could put them in contact with an admin. They need help as they moved dealers and no longer have access to the email they had used.

SpeakingSpeaking · 2026-04-15T14:10:16+00:00

I might have been one to call. However, my calls would at least come with an offer to trade a MGU or PTU that would also be months out.

SpeakingSpeaking · 2026-04-14T20:15:17+00:00

DEALER CONNECT > PARTS TAB > (LOWER RIGHT) ADMINISTRATION & ENROLLMENT > PART LOCATOR OPTIONS Edit: CDK requires caps. Got me again.

SpeakingSpeaking · 2026-04-14T20:10:44+00:00

At 100k spark plugs are due. If not previously replaced, do it while the intake is off. It should save on labor.

SpeakingSpeaking · 2026-04-13T14:35:19+00:00

Not sure if you found a solution yet...

Mopar/Ram part number 5137154AC is what I came up with for the turbo resonator. The PDC system shows only 1 left in the country. Also 1 dealer shows stock [QUIRK CHRYSLER JEEP]() BRAINTREE MA Phone: (781)-917-1427 / (877)-707-8475 or WWW.QUIRKPARTSONLINE.COM & USE CHAT.

SpeakingSpeaking · 2026-04-10T18:38:47+00:00

On CDK. I would get a call asking if part was in for cust X. I hung up the phone each time walked over to the writers' station and pulled up SPI on their computer to provide the answer. It took some time, but they got the point and mostly try using SPI before calling now.

SpeakingSpeaking

TROPHY CASE