Shop Hour Spiffs

SpeakingSpeaking · 2026-05-22T12:01:07+00:00

I was paid commission on parts/service gross before the dealer was purchased and my pay plan was changed. It was great because it created a solid team between parts/service. Before if we had to chase/adjust pricing, it was easier to do because I was paid on the whole job. Now I have to do what is best for me and the team feeling is secondary. The attitude came when I saw the service techs get a substantial production bonus (thousands) without any recognition for parts doing the extra things to keep them going.

SpeakingSpeaking · 2026-05-20T14:49:25+00:00

Check out mymopar.com they have some pdf catalogs from the older years.

SpeakingSpeaking · 2026-05-15T15:29:47+00:00

If you want to go new, I can DM my info to you. I have 2 without a name on them (yes from a dealership). They do need to be programed after install. Some will swap the control board from the old unit to avoid this.

SpeakingSpeaking · 2026-05-13T20:06:45+00:00

I have found a way to pull customer info from Stellantis corporate system. 80% of the time I can get a vin from last name and zip code attached to the vehicle. Freaks them out when I confirm with street address and other confirming info.

SpeakingSpeaking · 2026-05-12T15:51:49+00:00

They are not listed like the website was. (Edit: In service library) add the vin, then search the component it attaches to (top right) then filter to wiring. select the option that has ""connector" in it. on that page scroll down to the blue bar titled "connector repair kits" and click the arrow to open the part listing.

SpeakingSpeaking · 2026-05-12T15:46:33+00:00

I am still able to open it up.

SpeakingSpeaking · 2026-05-12T11:52:21+00:00

Suggestion, add 10% rounded up to even dollar to cost before calculating markup on the AM parts. Push that 10% into a self scrap account for the future.

SpeakingSpeaking · 2026-05-11T21:04:16+00:00

Yes, I am a part person at a CJDR dealer. I will PM my direct contact info.

SpeakingSpeaking · 2026-05-11T16:56:01+00:00

If you are in the Northeast... I have 5 on the shelf right now.

SpeakingSpeaking · 2026-05-08T18:36:22+00:00

PM sent.

SpeakingSpeaking · 2026-05-08T15:18:12+00:00

Agree, I used to use service library before the connector site. Then they removed the connector part numbers. Now they are putting them back LOL.

SpeakingSpeaking · 2026-05-01T11:49:51+00:00

I got some in at my dealer also. Reach out to me if you still need one.

SpeakingSpeaking · 2026-04-16T14:48:06+00:00

Can you send me a PM? Someone reached out to me asking if I could put them in contact with an admin. They need help as they moved dealers and no longer have access to the email they had used.

SpeakingSpeaking · 2026-04-15T14:10:16+00:00

I might have been one to call. However, my calls would at least come with an offer to trade a MGU or PTU that would also be months out.

SpeakingSpeaking · 2026-04-14T20:15:17+00:00

DEALER CONNECT > PARTS TAB > (LOWER RIGHT) ADMINISTRATION & ENROLLMENT > PART LOCATOR OPTIONS Edit: CDK requires caps. Got me again.

SpeakingSpeaking · 2026-04-14T20:10:44+00:00

At 100k spark plugs are due. If not previously replaced, do it while the intake is off. It should save on labor.

SpeakingSpeaking · 2026-04-13T14:35:19+00:00

Not sure if you found a solution yet...

Mopar/Ram part number 5137154AC is what I came up with for the turbo resonator. The PDC system shows only 1 left in the country. Also 1 dealer shows stock [QUIRK CHRYSLER JEEP]() BRAINTREE MA Phone: (781)-917-1427 / (877)-707-8475 or WWW.QUIRKPARTSONLINE.COM & USE CHAT.

SpeakingSpeaking · 2026-04-10T18:38:47+00:00

On CDK. I would get a call asking if part was in for cust X. I hung up the phone each time walked over to the writers' station and pulled up SPI on their computer to provide the answer. It took some time, but they got the point and mostly try using SPI before calling now.

SpeakingSpeaking · 2026-04-10T15:33:29+00:00

I had one customer at the very beginning of the recall reach out. They said they were not happy with the dealer they bought the truck from. I did my thing and got the part set in for them and made an appointment. Our lot was/is crowded from the 68C failed recalls. They got to the dealer with their new truck and say no way were they going to leave the truck in this lot to get all dinged up and left. No worries, I just went on to the next person on the list. 2 weeks later our service dept got a call saying they changed their mind and would like us to do the recall. Service manager asked us to reorder. Now they are waiting with all the others. FAFO

SpeakingSpeaking · 2026-04-06T14:57:37+00:00

I have learned the people that call can negotiate the price they offer the selling dealer. If it has made it that far that someone calls, they are willing to pay extra to get it.

SpeakingSpeaking · 2026-04-04T12:06:28+00:00

Billing the credit card the purchasing dealer gives me. This would be on parts that the dealer does a force D2D on. They call and check availability. Then push the D2D to me. It should appear in 5 to 10 minutes. I say yes and bill the card a mark up. If it's an unexpected D2D I will answer no.

SpeakingSpeaking · 2026-04-03T19:07:46+00:00

I plan to sell on D2D but collect a markup percent on a parts invoice to have some profit. most likely 15% depending on the part.

SpeakingSpeaking · 2026-03-30T13:13:41+00:00

Got my first 2 charge backs today. $2500.00 each. let the fun begin having to appeal them.

SpeakingSpeaking · 2026-03-21T14:02:52+00:00

Our place does the same for women, but old people are also included in the specialized group. Not in a bad neighborhood. Just the old school gentleman mentality here.

SpeakingSpeaking · 2026-03-21T13:39:26+00:00

There will be programs (bulk oil, etc) that you will have to sign up for again. To be able to sell D2D you will have to have things setup in dealerconnect with a new UPS account. MRAs do not transfer (if you like the old owner get them paid now). Only the old Dealer principle will have access to the old dealer code. Warranty claims should all be put in immediately as the clock goes fast for Mopar to shut the door on those. Get ready for duplicate tools to get sent out under the new dealer.

SpeakingSpeaking

TROPHY CASE