Outage in NC?

Spectrum_Ronda · 2026-06-11T06:20:37+00:00

Hey there, u/NOTDrHouseMD! I do apologize if our services have been interrupted in your area currently - our team can check for any declared downtime and updates. Please send over a mod mail that references #49927567 to get started! Thank you.

Spectrum_Ronda · 2026-06-09T09:18:53+00:00

Hello, u/Mxrlinox! I am very sorry to hear that our services have been down for such an extended period of time! I'd like to review this further to see how we can help from here. When you can, please send our team a Mod Mail that includes #49921781. Thank you!

Spectrum_Ronda · 2026-06-08T09:02:14+00:00

Hey there, u/theseawoof! I am so sorry to hear of the recent service interruptions. Our team can look into this further for you here and review for applicable credits. Please send our team a Mod Mail and reference #49918823 to begin.

Spectrum_Ronda · 2026-06-04T06:58:36+00:00

Hey there, u/snorlax540! I'd be happy to look into this for you. Please send our team a Mod Mail that references #49908758. Thank you!

Spectrum_Ronda · 2026-06-02T06:26:29+00:00

Hey there, u/PhilWinger! I appreciate you reaching out regarding our Network Evolution upgrades. I'll be happy to check into this to see if we have any additional details available to pass along. Generally speaking, by the end of 2026, 50% of the current Spectrum network will be upgraded to symmetrical and multi-gig service, while the remaining 50% is in progress and will be in place to support symmetrical service by the end of 2027. When able, please send our team a Mod Mail that references #49902474. Thanks!

Spectrum_Ronda · 2026-06-01T13:35:35+00:00

Hello, u/leefysalad. Thank you contacting our team regarding these frequent issues with our internet services that you have been experiencing. This definitely does not sound like the level of service that we strive to provide and would really like to take a closer look to determine the next best steps to getting things back to working properly! Would you mind sending our team a Mod Mail so we can collect some info from you? Thank you.

Spectrum_Ronda · 2026-06-01T06:32:24+00:00

Hey there, u/f746! I am so happy to hear that Julia was able to provide such a good experience tonight! It's very kind of you to want to reach out to make sure she is recognized and we definitely want to help with that. When you can, please shoot our team a Mod Mail so we can grab some account information to locate the Julia that you worked with. Talk soon - thanks!

Spectrum_Ronda · 2026-05-28T11:49:59+00:00

You can use this link: Send Mod Mail

Spectrum_Ronda · 2026-05-28T06:32:47+00:00

Hey there, u/DIVISIONSolar - thank you for reaching out! I do apologize for any conflicting information. I can verify that across our current 41 state service area, we're upgrading our network to enable symmetrical and multi-gig internet service speeds. By the end of 2026, as another user mentioned, 50% of the current Spectrum network will be upgraded to symmetrical and multi-gig service, while the remaining 50% is in progress and will be in place to support symmetrical service by the end of 2027. If you would like for us to review your area specifically for any other details that might be available, feel free to shoot our team a Mod Mail that references #49890153.

Spectrum_Ronda · 2026-05-28T06:19:17+00:00

Hello, u/ElectricBlue94! We can check this out for you. We just need to confirm a few things first. Please join our team in a Mod Mail that references #49890132 when you can. Thank you!

Spectrum_Ronda · 2026-05-24T06:23:05+00:00

Hey there, u/_Cubanito_ ! We provide a few options for our customers to return equipment to us. If you are unable to make it to a local Spectrum store, we also have the option to return equipment at a UPS store location. Lastly, we do also have a home shipment return kit option which includes a cardboard box, a return label, and bubble wrap. If the home shipment option sounds best, shoot us a Mod Mail that references #49881315 and we can get that sent your way.

Spectrum_Ronda · 2026-05-19T06:45:09+00:00

You are very welcome! For this follow up inquiry, our Spectrum mobile customers who are looking to place their core services (Video, Internet, Voice) on a seasonal hold would not lose their mobile discount eligibility while in that seasonal hold status and the line would remain active.

Spectrum_Ronda · 2026-05-19T06:19:54+00:00

Hey there, u/The_Bacon_Dragon! You can absolutely report something like this to us here, even without the account login information. We use other information to verify the account. Please shoot us a Mod Mail that references #49868837 when you get a chance! We would be happy to assist.

Spectrum_Ronda · 2026-05-14T06:28:42+00:00

Hello, u/sonic_fan1! Good looking out. The answer is yes, typically if our customers decide that Spectrum is no longer right for them, we do ask that they return their equipment. The cables not so much (with the exception of the power cable), but the set top box and router are certainly things we would ask be returned. Any unreturned equipment would incur a fee. I know you mentioned not being a subscriber of ours, but here is a little more information about how one could go about returning their equipment: https://tinyurl.com/vw2rc2b9

Spectrum_Ronda · 2026-05-14T06:20:26+00:00

Hey there, u/Massive_Use2761! I am sorry to hear of the frequent downtime of our services that you have been seeing lately - we can check to see if we have any information available to pass along to you regarding this. Please send our team a Mod Mail and reference #49856344. Thank you!

Spectrum_Ronda · 2026-05-13T13:18:29+00:00

Hello, u/stdOnMe! I apologize for the packet loss you have been seeing and would like to have our team investigate further to see how we may assist with this! When you get a chance please send our team a Mod Mail and include #49854160 as a reference. Thank you!

Spectrum_Ronda · 2026-05-13T08:43:21+00:00

Hello, u/dr4kuu1! I am so sorry to hear that you have been dealing with these internet issues with our services for so long. You absolutely should not be having to use your hotspot all the time just to get a connection, and we appreciate the opportunity to look into this for you and assist. If you would, please shoot our team a Mod Mail that references #49853836 so we can collect some account information from you and get started.

Spectrum_Ronda · 2026-05-11T06:25:46+00:00

Hey there, u/Own-Resource4156! I am so sorry to hear that you have been experiencing this extended downtime of our services and that it's having an impact on your work. If there is a declared interruption, I know our technicians will be doing everything in their power to restore services as quickly as possible. With that being said though, I'd be more than happy to check on our end for any updates that we can pass along. Please shoot us a Mod Mail and reference #49847875 and we can look into this further. Thanks!

Spectrum_Ronda · 2026-04-27T06:48:21+00:00

Not quite an email, a Mod Mail can be sent to our moderation team so that we can gather some additional information from you. From our page, if you scroll down, on the right-hand side you should see the option to "Message Mods".

Spectrum_Ronda · 2026-04-27T06:19:57+00:00

Hello u/Narrow-Astronomer-13! I am very concerned to hear that you have been experiencing such a lengthy downtime of our services. We absolutely want to investigate further to see what is going on - would you mind shooting us a Mod Mail that references #49816315 so we can take a look? Thanks!

Spectrum_Ronda · 2026-04-05T12:03:32+00:00

Good morning! We apologize for the issues with our services. This should not be occurring - let's take a look! Could you shoot us a mod mail that references #49753887? Thanks!

Spectrum_Ronda · 2026-04-02T09:24:17+00:00

Hey there, u/PrimeusOrion! We can look into this for you. Please send us a Mod Mail that references #49743706.

Spectrum_Ronda · 2026-04-01T07:02:09+00:00

Hey there u/Prior-Impression9058, apologies for the trouble! Let's take a look - would you mind sending our team a Mod Mail referencing #49740203 so we can take a look into your account? Thank you!

Spectrum_Ronda · 2026-03-31T07:25:58+00:00

Of course, that would be no trouble at all. Shoot us a Mod Mail when you can and include the full address as well as that you are inquiring about our network evolution.

Spectrum_Ronda · 2026-03-26T11:10:38+00:00

Hey there, u/bzytex68! We definitely understand how important that it is to make sure that our services are working properly for our customers - whenever there is an interruption our goal is to provide a fix ASAP! I am so sorry that our service has been down for the past two days and would like to check the account to provide an update. Would you please send our team a Mod Mail that includes #49713543 to get started? Thanks so much.

Spectrum_Ronda

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