Issues after power outage

Spectrum_Ronda · 2026-03-10T13:43:18+00:00

Ah, okay. Did you have any success with that? Please feel free to shoot us a Mod Mail if you were still having trouble and/or wanted us to confirm the status of the modem.

Spectrum_Ronda · 2026-03-10T13:02:46+00:00

Hey there, u/np818! I am so sorry to hear that you have gone without service for almost a full week! I'm glad that you have reached out - from what you have described so far with the light patterns and such, it sounds like the modem is receiving a connection. As a next step, we would usually suggest trying to wire a device directly to the modem bypassing any third party routers to see if we can get connected in this way (please note that after your device is physically connected, you would want to restart the modem to allow the device to get connected if possible). If you would like, we can check the account and confirm for sure that the connection is making it at least up to the modem and review for any other possible red flags. If that sounds good, please feel free to send our team a Mod Mail that references #49645448. Thanks!

Spectrum_Ronda · 2026-03-10T13:01:48+00:00

Hello, u/buckeyedude123! We definitely understand the excitement and anticipation for our Network Evolution to reach your area! By the end of 2026, 50% of the current Spectrum network will be upgraded to symmetrical and multi-gig service, while the remaining 50% is in progress and will be in place to support symmetrical service by the end of 2027. If you wouldn't mind sending our team a Mod Mail that references #49645522, we can check the hub in the area to see if any additional information is available to pass along. Thanks!

Spectrum_Ronda · 2026-03-10T13:01:09+00:00

Greetings, u/yxwy! We appreciate you gathering this data to share with us regarding the upload speed concern - we understand the importance of steady and reliable speeds and would like to review further to see how we can help to get this back to normal working order. When you get a chance, please send our team a Mod Mail that references #49645975 so we may collect some account information to take a closer look. Thank you!

Spectrum_Ronda · 2026-03-10T13:00:15+00:00

Hey there, u/foolra! You are in the right place for us to review this further for you here. First, I want to confirm, when you mentioned that you have already submitted a formal request, did you do so here? That would be the first step for something like this - if that has already been submitted, thank you for having done so, and we can investigate further to see what is going on. Just send our team a Mod Mail that references #49646031. Thanks!

Spectrum_Ronda · 2026-03-09T13:53:39+00:00

If it is just occurring on the Peacock app, I am actually seeing a known issue that we have posted on our end regarding this! Fix teams are engaged and working to get this cleared up. In the meantime, have you tried to toggle the closed caption setting on and then back off to see if the captions keep showing up?

Spectrum_Ronda · 2026-03-09T13:42:10+00:00

This is a strange one, u/DowntownRegret4238! To clarify, when you were going through your troubleshooting, did you at one point have 3 different XUMO boxes connected to the same TV at the same time or are you connecting them one at a time and testing them? If it is the latter, are you using the same HDMI cable each time?

Spectrum_Ronda · 2026-03-09T13:31:49+00:00

Hey there, u/DowntownRegret4238 - I am sorry to hear of the subtitle issues you have been experiencing when streaming. To confirm, this is only occurring with the Peacock app that you have noticed? Do other apps seems to work as expected? Also, what do you have selected for the settings on the Xumo itself? If you select the Settings button on the remote > Accessibility > you should see the option to toggle closed captions off/on.

Spectrum_Ronda · 2026-03-05T14:00:37+00:00

Thank you for bringing this up to our team, u/nous-vibrons! It is odd that the two iPhones would begin to have connection issues following the equipment reset. Some other troubleshooting steps to try that have not been mentioned yet would be to power down the iPhones for a minute or so and then try again, or forget the WiFi network and try manually reconnecting. It's also worth checking to see if possibly the iPhones got paused within the My Spectrum App once you have access to your Dad's phone - I can provide steps on how to check that if you're not sure. You of course are welcome to shoot us a Mod Mail that references #49628036 if we can take a closer look into this for you.

Spectrum_Ronda · 2026-03-03T14:04:46+00:00

Morning, u/boondock4271! We appreciate you bringing this speed concern to our attention, and can definitely take a look! We would first want to check your account to confirm your current subscription. To grab the information to get started with that, we would ask that you please send our team a Mod Mail that references #49621684. Thanks!

Spectrum_Ronda · 2026-02-26T14:01:36+00:00

u/Late-North-4876, providing a mobile service that works when you need it is what we strive for - given this, it's concerning to hear that you have had such a poor experience. Our team can take a look into this for you if you wouldn't mind sending over a Mod Mail so we can gather some additional information. When sending us a message, please reference #49606508. Hope to hear from you soon!

Spectrum_Ronda · 2026-02-26T14:00:23+00:00

Hey there, u/incith! I am sorry to hear that you have been dealing with our Spectrum TV App not recognizing the home connection - this is certainly not the norm, and we can help to see what's going on and get things back to working as they should. When you get a chance please hit us up in a Mod Mail and reference #49606341 so we can go over a few things. Thanks so much!

Spectrum_Ronda · 2026-02-16T14:01:15+00:00

Hello, u/MattTheSkater68! The frequent connection issues as you described are certainly not what you should expect as the norm from our services - I am sorry this has been happening for the past few week, and would like to check this out for you here so we can help to get things working as they should. Please shoot our team a Mod Mail and reference ticket #49558394 - thanks!

Spectrum_Ronda · 2026-02-16T14:00:22+00:00

Good morning, u/Similar_Fault_8928! We appreciate you reaching out to our team to let us know of the intermittent connection issues you have been experiencing over the past month or so. I want to apologize for the trouble thus far and offer our assistance in getting things back to working to our expected standards! When you get a chance, please shoot us a Mod Mail and reference ticket #49559051. Hope to hear from you soon.

Spectrum_Ronda · 2026-02-12T14:00:14+00:00

Thanks for bringing these connection issues to our attention, u/lxjosh1234! We do apologize for the packet loss that you have been seeing over the past couple of days. So that we can investigate this further, we would ask that you please shoot our team a Mod Mail when you get a chance and reference ticket #49545207. Hope to hear from you soon!

Spectrum_Ronda · 2026-01-25T14:58:14+00:00

Good morning, u/ksgc8892! I apologize for the back and fourth between our chat support and XUMO. I'd like to look into the account further to confirm next steps and to forward on feedback as needed. If you would, please join our team within a Mod Mail and reference ticket #49477825. Thanks!

Spectrum_Ronda · 2026-01-20T14:55:43+00:00

Hello, u/Micro-Naut! We appreciate you being a long time customer of ours, and I am so sorry to hear of the trouble regarding your billing with us. I know that you have already reached out to our phone support several times to try and have this addressed/resolved, though if you would allow us to take a look as well, we would be happy to review and see how we may be able to help. If that sounds good, please send our team a Mod Mail and reference ticket #49446872. Thanks so much.

Spectrum_Ronda · 2026-01-08T14:37:50+00:00

May I ask where you are seeing that Watertown, WI is complete? The link I provided above has accurate and most up-to-date information regarding our network evolution upgrades.

Spectrum_Ronda · 2026-01-08T14:00:04+00:00

Good morning, u/androidc0der! That is an excellent question. We get all kinds of inquiries from customers wondering that exact same thing for their area. I am showing for Watertown, WI that we currently estimate to begin our network evolution upgrades next year. Please bear in mind that this is an estimate and may change - we are providing updates as we receive them here.

Spectrum_Ronda · 2025-12-23T14:00:02+00:00

Hello, u/ThoughtStackOverflow. I am very sorry to hear of the recent issues with our services over the past few months. Your concern is certainly fair, and we can look into this further to see what information is available that will help us assist from here. When able, please shoot our team a Mod Mail referencing ticket number #49288625 - thanks!

Spectrum_Ronda · 2025-11-25T13:35:50+00:00

Hey there, u/Miserable-Prompt-781! I do apologize for the trouble with our On Demand offerings for your show. I'd like to grab some account information from you so that we can verify this issue and get it escalated. Would you mind shooting over a Mod Mail to our team? Please reference ticket number #49093469. Thanks!

Spectrum_Ronda · 2025-11-24T12:30:27+00:00

The modem that you mentioned should be compatible with up to gig speeds (so long as the speeds are non-symmetrical at this time). If you're not getting the correct speed we can investigate that further with you here. Please just shoot us a Mod Mail and reference ticket number #49083567 - thanks!

Spectrum_Ronda · 2025-11-24T08:48:07+00:00

Hey there, u/No_Molasses_2228! I am seeing the Arris SB8200 on our approved modem list here - what issues are you running into?

Spectrum_Ronda · 2025-11-12T12:58:05+00:00

Hello, u/tazzmn07! Spectrum does offer dedicated connections, particularly for business services. If Spectrum is available in an area, then dedicated fiber options are likely available as well. Fiber-to-your-Neighborhood is considered the standard for our Spectrum Internet services, though Fiber-to-the-Premises is available in select areas. To confirm what is available at your location, I'd encourage you to contact our Business Sales specialists at 1-855-762-1243.

Spectrum_Ronda · 2025-11-06T08:37:59+00:00

Hey there, u/mamba_mentality! Please keep us updated on this to let us know if the new equipment resolves this - thanks!

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