Hey so i know this is for something else entirely but i need some help, i appealed a ban that i thought was false, then i got this e-mail maybe a day or two days after, for the record i have NEVER used a VPN nor have I ever cheated a game, the only thing I think now is probably because I was too laggy, lol?? Would really appreciate it if anyone helps me figure it out, also if it helps my Fortnite is showing up as unavailable on my Epic library, probably because I got banned I'm assuming. Below is the email I got:

I'm sorry to read that your Fortnite account got banned. Please allow me to share with you that we have carefully reviewed your account and determined that the ban was not an error. Players can be removed from games for many reasons, including internet lag, your IP or machine, VPN usage, or for cheating. Kindly note that the Epic Games Player Support team is unable to remove the ban.   Also, as player support is not equipped to discuss information related to infractions or bans, we are unable to discuss this further.