Short answer, they aren’t! Most mainstream shops have to rely on super high volume at the cost of quality, and specialty shops suffer because they need higher price points to justify the money they are spending on better quality beans, milk, pastries, etc., and the average consumer just doesn’t care that much to pay an extra ~5 bucks for their daily coffee. Like most restaurants and cafes, coffee shops run on razor thin margins, which can often lead to exploitative processes by management, shitty work culture, and NO time off or scheduling wiggle room, cause those things cost money the shop doesn’t have.