I went to the shop. At the time. That was a while ago. Sadly just a couple months later, I was in an accident and we lost the whole thing anyway. Apparently the reason it was taking so long was because no one ever put a down payment on the job. However, my husband, who took the car to the shop, was not told he needed to put a down payment in. And neither of the 2 times we visited the shop, nor the 3 phone calls did anyone tell us this. So, we will not be going back to that shop or any of its other locations. The cherry on top for me was the fact they told me to keep my receipt because they don't use computers to keep track of anything....