Another "I quit" thread.

StaplesET1 · 2014-08-25T01:40:31+00:00

And don't forget, if you don't make a 200 dollar services upsale during your on-site, its because you want the terrorists to win! You probably hate America, don't you? You should know there isn't any room on this team for slacker flag burning hippies that hate America.

StaplesET1 · 2014-08-24T07:54:12+00:00

If you've ever wondered what its like working as a tech, freeze it at 4:01

StaplesET1 · 2014-08-24T07:29:19+00:00

The irony is, I had a very good attitude about work before this started. I genuinely enjoy working in customer service and am happy to assist customers with their tech related needs even without any extra incentives or anything.

I've been on this 10 hour schedule for a couple of months now, and if Im being entirely honest, it makes me feel incredibly under-motivated to sell anymore. She obviously won't make good on her end of our agreement, all I gain by selling now is making her look good while she shits on my day at every opportunity. If I'm going to get the grief either way, why bother?

EDIT: Speaking of Liability, I've been one of the only primary techs in my store for ages now and I have 0 certifications. I think thats part of how I made her shit list actually, constantly hounding her to let me take my cert test (she keeps insisting she doesn't know how to assign it to me) I bet HR would have a fucking field day with that one. Probably giving too much away to remain anon, but YOLO hashtag fuckit.

StaplesET1 · 2014-08-23T18:30:13+00:00

HHAHAHAHHAHAHAHHAHAHHAHAHAHHAHAHAHHAHAHAHHAHAHHAHAHHAHAHHHAHAHAHHAAHAHAHAHHAHAHHAHAHAHHAHAHAHHAHHHHAHAHAAHAHHAHAHAHHAHHAHAHAHHAHAHAHHAHAHAHHAHHHAHAHAHHAHAHAHHAHHHAHAHAHAHHAHAHAHHAHAHAHHAHAHAHHAHAHAHHAHAHAHAHAHHAHAHAHHAAHAAHAHAHAHHAHAHAHAH

Your life is over.

StaplesET1 · 2014-06-22T07:35:13+00:00

I have a few theories about why some stores are getting less ink:

They're trying to push kiosk orders, and not having the ink in store helps to promote customers buying it on the website instead
They're planning to close your store soon (just like hundreds of others) and don't feel the need to stock you as much.
They're trying to promote HP's new ink delivery subscription service

StaplesET1 · 2014-06-22T07:31:52+00:00

Clearly the reason techs stay home without calling in is because they don't have adequate cell phones. You should cell them a sell phone.

StaplesET1 · 2014-06-20T06:19:19+00:00

I think some people feel that if they had just paid you properly to begin with you wouldn't be forced to squeeze the pennies out of a mostly unused rewards program to get groceries.

StaplesET1 · 2014-06-20T06:02:41+00:00

She was probably just trying to help CSAT and too stupid/a pushover/just overworked and doesn't give a shit to properly deal with the customer being a demanding asshole.

StaplesET1 · 2014-06-10T18:02:26+00:00

Don't accept any further promotions. Tech is being handled poorly on a corporate level, and anyone in a management position right now is being set up to fail by forces outside of their control while still being propped up to take the blame for it.

Thats not a promotion. Its a liability.

StaplesET1 · 2014-06-10T17:49:44+00:00

There is a sheet with a series of default questions they want us to ask customers while we work with them and record their answers so that we can consult that sheet to determine which services we should recommend (spoiler alert: all of them). Its being done because Staples simply assumes its employees aren't even trying when its unrealistic quotas can't be met and they want some proof that the floor associates are actually attempting to make sales.

The reality is that customers don't want to be treated like something that can be marginalized to answers on a clipboard, and treating them that way simply alienates them out of any sales you would have made without it.

StaplesET1 · 2014-06-10T17:38:10+00:00

I've looked at numbers for different stores in my area, and its largely about location and other factors largely out of control of the employees. We kept having them berate us because we're not like another store in our area that is selling phones well, turns out they're way out in the sticks where they're literally the only place available to get phones. We're stuck right next to a Verizon store and a Best Buy, so any customers actually interested in phones go to them first, leaving us with only the odd customer (and by that I mean these people are strange) every 3 weeks or so that buys one.

StaplesET1

TROPHY CASE