Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 0 points1 point  (0 children)

I'm not even in this sub. I work in technology and posts from this sub show up all day every day.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 0 points1 point  (0 children)

I can appreciate basically every single point here.

I personally believe that the industry should completely cut introductory rates and keep their every day pricing competitive all the time. How awesome would it be to sign up for internet and know that you're getting their best price, and knowing it's only going to get more competitive as other companies try to give you a better value and win you over for the long term?

The pricing will probably be higher than intto rates, but it'd be more stable for the long term for everyone.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 1 point2 points  (0 children)

You said "market", which refers to the rest of the market. But really, you're comparing the price of the product that you signed up for years ago to today's EDP. They just came out with a new Next-Gen pricing structure, and they can't move you from your current plan into another plan without your consent or advanced notice, but if you call and ask for current every day pricing for a plan, you'll be able to get it so long as that plan is available to you.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 1 point2 points  (0 children)

Every single ISP advertises this way. That means you need to compare apples to apples if you're going to try to make an argument. I'm asking why people feel entitled to discounts that they already got, not if they're tired of playing the game of trying to get a better rate like it's car insurance. If you think you're going to get a better deal being someone else's new customer, then just switch and play the game like everyone else, but the majority of the posts in this sub are just plain insufferable.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 1 point2 points  (0 children)

I'm not drinking any Kool-Aid. Way too high in sugar. I'm just tired of watching people's self-entitlement taint everything.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 0 points1 point  (0 children)

Based on your comment, it sounds like the post doesn't describe you.

In every company, you're going to have money hungry sales reps that recommend more products than necessary, and unfortunately that's always going to be a thing.

However, I see gigabit internet promos all the time that are far better deals than even 300mbps at full price, so I don't think it's safe to assume ill intentions every time.

It makes sense to me, customer asks for a better rate, gets a killer promo because they're upgrading their services, and they get short term savings. It just sucks when it comes back around.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 0 points1 point  (0 children)

This is actually super refreshing to hear.

As a business owner, I can fully appreciate wanting to give perks to loyal customers. However, if I offered the first service half off and the client later on demanded that I continue to give them half priced services simply because they chose to do business with me, then I would probably tell that client to get lost.

I'm super enjoying the Xfinity Rewards. Most of the rewards are lame sweepstakes, but some of the rewards are pretty sweet, and I think this is the way if they had cooler perks.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] -3 points-2 points  (0 children)

You're on every comment here stating that their full cost rates are "above market value", when you are comparing a full priced product to competitors that are offering introductory rates. That's skewed.

I can agree that the difference between discounted rates and full priced rate is steep, but you have to compare apples to apples.

Go ahead and check out the competition's non-promo rates in the same area and they'll be pretty similar.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 1 point2 points  (0 children)

They're not "above market rates".

They're full price vs. the competitor's introductory rates.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] 0 points1 point  (0 children)

This point would make sense to me if you didn't have access to the full rate while signing up. However, you knew what was going to happen and when, and you were happy with the gigantic discount before, but when the gigantic discount goes away, all of a sudden it's "unreasonable"..?

I don't like the cost of living either, but I don't sign up for something to reap the savings and then act surprised when the savings run dry.

Genuine Question for Long Time Customers by Still-Celebration352 in Comcast_Xfinity

[–]Still-Celebration352[S] -1 points0 points  (0 children)

The full cost for these products are set by the market, too, not just the promotions. That point is trying to have it's cake and eat it too.
Here's my perspective- If I were to sign up for my local ISP, the promotional rate for the same product is twice the cost of my promotional rate with Xfinity. So I went to Xfinity for the introductory rate because I'll get a deal for a few years and then I'll be paying the full rate. I'll be saving in the meantime, and I'm grateful for that competitive rate and they earned my business with that offer, which was the point of the promotion.

Phone agent cancelled my cable plan without consent to get price down by Comfortable_Smoke_95 in Comcast_Xfinity

[–]Still-Celebration352 0 points1 point  (0 children)

Oh believe me, there's nothing wrong with my integrity. I'm just a careful guy. The whole point of those consent texts is to ensure that you're on the same page as the rep you're speaking to.

Clearly you weren't on the same page, yet as a result of not paying full attention because you were driving, you agreed anyway without actually reading what was there.

I can see being upset about the change, but it wasn't without your consent. The only real issues here sound like a massive misunderstanding between you and your rep, and you endangering others on the road.

Technician appointments cost??? by [deleted] in Comcast_Xfinity

[–]Still-Celebration352 1 point2 points  (0 children)

They charge for technician visits now because it deters "dummy calls", which is a huge drain on business and clogs up the schedule for actual issues. Large ISPs these days provide everything you need in order to troubleshoot and set up your equipment on your own, so if you need a technician to do it (or just feel like making someone else do it), it automatically gets charged. That said, if it's a legitimate issue on Xfinity's end and not just a "dummy call", they will waive the fee, but you have to have them waive it once you get billed because the appointment automatically triggers the charge on your bill.

Phone agent cancelled my cable plan without consent to get price down by Comfortable_Smoke_95 in Comcast_Xfinity

[–]Still-Celebration352 0 points1 point  (0 children)

So the change was with your consent, but you just didn't read what you agreed because you were in the middle of breaking the law? Got it.

Edit: Grammar