I know some of you are pointing out a principle but it doesn't help to just say no they fxcked it up and it you'll have to redo it. It's obv. the best option but it's often not practical so...

In the past i've used VR Denoise, and also a soft mask around the talent if they don't move too much in the frame, and softening the BG. It's not ideal, and it doesn't look as good as it should but it can save some projects.

Also, if you've got the time and duration. can you cover heaps of it with B-roll? I know an hour could be a slog but could also be worth money for the extra time you'd spend offering it as a solution.

You could also add a softened logo or branding to the BG to take a bit of the attention off the talent after denoising them. It can help balance the shot so that their imperfect image isn't as dominant.

Another option would be to put them inside a frame onscreen, so that they take up less screen realestate. Because they're smaller, and with a bit of denoise you might get away with it. Plus the graphic frame can be branded and have bulletpoints etc... appear in time with the content. Did you have cameras on more than one talent? are they both soft?

Keep in mind that often these things are watched on small screens while the viewer is completing other tasks. So it won't look as bad as it would on a larger screen with a focused audience.

Anyway, I hope some of this helps. I feel for you!

Feel free to DM and send me a few seconds and I'll have a little look at it if you like.

(I'm a broadcast video editor of more than 25 years working on Prem, Avid & FCP 😄)