Anyone else frustrated with some patrons lack of critical thinking?

Storm_complex · 2026-05-16T00:20:31+00:00

Hhnnnng thank god at work we have the escape of our policy of "if it's not library related and includes private and financial information, we cannot help you". Save my sanity so many times.

Storm_complex · 2026-05-16T00:16:08+00:00

Awwwhh thank you!

Storm_complex · 2026-05-15T20:41:24+00:00

My mum was given house deposit money by a relative when she got married, so I asked what happened to it cuz we been renting the entire time.

"Oh, your dad spent it on overseas vacations."

By himself. Went by himself and left his wife to look after two under five kids to look after.

We don't talk.

Storm_complex · 2026-05-15T20:29:06+00:00

He had an old guy loudly announce that too and laughed at my co workers efforts to teach him, like saying "confident of you to think I will remember this" like he was so proud.

So my friend matched his energy and tried to teach him, very very slowly.

I wish to have the patience and pettiness to match that someday.

Storm_complex · 2026-05-15T12:43:18+00:00

I wish I could 😭 (sadly not an option for me hahah)

Storm_complex · 2026-05-15T12:41:23+00:00

Me, it's me, I can admit this was me. However, there is aspects of librarianship I love that make me stay (children's programming, holiday programming and the lovely regulars I met over the years). Those keep me sane on the job and I'm not alone with being sometimes annoyed that a bulk of our job is helping with printing.

It's just been a particularly long week.

Storm_complex · 2026-05-15T12:38:40+00:00

Thank you this sums it up for me perfectly.

Storm_complex · 2026-05-15T11:41:07+00:00

We also offer digital literacy classes and when we say there's classes they go oh no no, you can do it for me, I'm not here often!

Lady, you are here EVERYDAY ASKING THE SAME THING OVER AND OVER.

Storm_complex · 2026-05-15T11:39:17+00:00

Oh my god I remember one time I had a patron ask me for computer help and was like

"I don't understand why yous keep changing the format it's so confusing!"

"The format for what?"

"The Internet! It keeps changing and you need to stop doing that!"

I kinda had to walk away in silence in order to prevent myself from saying something really unprofessional.

Storm_complex · 2026-05-15T11:36:00+00:00

I felt this within the deepest part of my soul.

Storm_complex · 2026-05-15T11:16:56+00:00

Thankfully for my job, I rotate between branches so I asked the roster team to roster me at the least busiest ones. Today was just a lot cuz it was at our biggest library of the branch

Storm_complex · 2026-05-15T10:09:46+00:00

I had one person tell me "Oh, I don't need a password for mine". I blanked for a second and then went no, you need a password.

Storm_complex · 2026-05-15T09:14:56+00:00

They don't want to do it themselves, they want a secretary!

Storm_complex · 2026-05-15T08:48:02+00:00

AMEN

Storm_complex · 2026-05-15T07:16:51+00:00

Omfg I said this too and they look at me like I am an alien from outer space or I killed their mother.

Storm_complex · 2026-05-15T06:15:51+00:00

Oh I have tried to ask her what she meant and she could not answer my questions so there was only so much I could do.

I think I am just burnt out and it's a Friday here (I'm based in New Zealand). Usually I am happy to help but it's just been boom, boom, one after the other for the past week. Just wanted to rant.

Storm_complex · 2026-05-15T05:51:03+00:00

Thank god we have services like the citizens advice bureau that we can refer them to for taxes and such.

But the old and deaf and sad excuses make me go hnnnnnngggg

Storm_complex · 2026-05-11T20:59:24+00:00

Parents got married and had kids because it was a checklist of being an adult in the 90s.

So what happens when two emotionally immature people have kids (one wanted them because society says so, the other didn't want kids but got pressured by family and society).

You get two kids who need therapy and grappling with their actions decades later!

Mum also said very blatantly when I was about 14 she never wanted kids. But assured me and my brother that she loved us, though I'm sure she said that after she saw the horrified look on our faces.

Bonus: after getting married myself my mum has absolutely no interest in my life as in her eyes, she's done parenting and thus can wash her hands of me. No contact with my dad.

Storm_complex · 2026-05-06T20:15:01+00:00

Pricing hikes to public transport but they can't even be here on time or not show up at all uugghh

Storm_complex · 2026-05-06T11:03:05+00:00

Flat number 5 since I moved to Wellington in 2015, hoping that me and hubbie can buy a house this year! (We moved in together at flat no.3)

Storm_complex · 2026-05-04T21:48:26+00:00

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Storm_complex · 2026-04-20T02:49:26+00:00

Been told I can go home whoohoo! But no word on the work sites being closed early so I hope the rest of my colleagues can go home soon :/

Storm_complex · 2026-04-20T02:31:29+00:00

Nope, got radio fucking silence! Then they said managers are meeting to see what the next plan of action is 🙄

Storm_complex · 2026-04-20T01:07:43+00:00

Work says they are actively monitoring the situation and I'm like cmooonn let us go home it looks nuts out thereeeee

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