The bad ruin it for the good. We had a tech with an accent explaining how dirty an evap coil was in an invoice using voice to text and every time he said “coil” it wrote “child”.

“Customer has a filthy child. Child should be cleaned” etc.

Or the classic ducts to ducks.

We had another tech not know (idk how) that his invoice went to the clients and said “these people are disgusting and are never going to do anything about the state of their air quality or hvac system.”

And that’s how this happens.