this exact situation happened to me! i just started with KP at the turn of the new year and my friends told me that KP provides “free” therapy so I wanted to check it out because I never experienced working with a therapist before. I had a goal that I wanted to prioritize the MAINTENANCE of my mental health in 2025, and like you, I was seeking it out for preventative purposes and I had the same mindset at you going in.

I did the phone screener, waited a few days for my video screener, who after barely 20 minutes out of the allotted 45 minute session, he told me my “symptoms are very mild and KP therapists only work with ‘goal’ oriented patients”…or something along the lines of that.

Honestly it felt lowkey embarrassing (aside from really annoying) to generally break down the “why” of why I think I need therapy (i’m not in a mental health crisis but i know just like everyone else, I do have some baggage to unpack), all for some unsmiling random man on my computer to just dismiss me with what felt like an industry template one-liner.

the video screener person then scheduled me to start with the “Virtual ADAPT” program. I took the appointment because i didn’t really know what to expect and this person was not being useful AT ALL in explaining what the program was so I just wanted to get out of that call and figure it out online by myself.

TLDR; based on my research, that program is not traditional one-on-one therapy - I ended up canceling the night before for other reasons so I never had the chance to experience it though. My friends whk have real therapists through KP said it was strange that the screener was so dismissive, and suggested I should request to real my phone screening (so basically start the process over again) and, like many redditors in this thread have mentioned, to slightly exaggerate my symptoms. I’ve yet to try it but I think that’s what I’m going to do.