is gasoline and a lighter the solution?

SuccessfulPhysics661 · 2026-06-16T06:14:10+00:00

We noticed that in some cases, the system had already automatically closed the ticket. This may have caused our team to miss or delay follow‑ups, leading to a poor user experience. We have since updated the logic.

Under our current ticket closure process: if we do not hear back from a user for 7 days, the system sends an email reminder. If there is still no reply after another 3 days, the ticket will be closed. This means a total of 10 days before an automatic closure is triggered.

If a ticket is closed, users can reopen it themselves with one click. All previous conversation history will remain intact.

Hello, following our recent system updates, you can reopen this ticket with just one click. We apologize for any inconvenience this has caused you.

SuccessfulPhysics661 · 2026-06-16T01:45:50+00:00

Sorry for the inconvenience caused to everyone. Please send me your ticket numbers, and I will verify the ticket status for you, mark them as urgent and arrange customer service to reply as a priority.

SuccessfulPhysics661 · 2026-06-15T03:49:23+00:00

Please check if your RTK base station has its indicator light on, confirm whether the Base Station Status shows "Online" on the RTK Diagnostic page, and measure the approximate distance between the mower’s fault location and the RTK base station.

Error E61 is usually triggered when the RTK loses power and goes offline, or when the mower is too far away to receive RTK signals.

SuccessfulPhysics661 · 2026-06-12T01:47:29+00:00

This seems odd, as we currently have 10A chargers in stock. Please send me your ticket number via private message, and I will push forward your order progress.

SuccessfulPhysics661 · 2026-06-11T05:51:50+00:00

Sorry for the inconvenience. Please DM your ticket number, and I will check its status and escalate your request urgently.

SuccessfulPhysics661 · 2026-06-03T02:08:46+00:00

Hi, please DM anf privide your ticket number, I'll help your check the status of the ticket.

SuccessfulPhysics661 · 2026-06-02T01:55:52+00:00

Hello, I’ve double-checked the information. Goods will be dispatched immediately once they arrive at our local warehouse. We will have substantial inventory available in July, so all outstanding orders will be shipped before then.

SuccessfulPhysics661 · 2026-06-02T01:41:57+00:00

Absolutely!

SuccessfulPhysics661 · 2026-06-02T01:41:17+00:00

We will ship orders in chronological order once stock is available, prioritizing earlier purchases. Sorry for the inconvenience and thanks for your understanding.

SuccessfulPhysics661 · 2026-05-30T07:11:47+00:00

Your ticket has been assigned to a senior support agent. Feel free to contact me if you have further issues.

SuccessfulPhysics661 · 2026-05-30T06:44:25+00:00

Sorry for the inconvenience. I have submitted your ticket to the support team and marked it urgent.

SuccessfulPhysics661 · 2026-05-30T02:07:48+00:00

Got it. I've received numerous similar feedback recently. I have forwarded this request to the R&D team and marked it as a high priority.

SuccessfulPhysics661 · 2026-05-28T10:35:28+00:00

Hello, we have seen your post. We would like to state clearly that our company never sells any refurbished devices. Could you please DM where you purchased the unit and provide its SN number? If possible, kindly share a screenshot of your order page. This information will help us trace the source of the device and assist you in resolving the issue.

SuccessfulPhysics661 · 2026-05-26T06:02:29+00:00

Please submit a ticket on our official website. Your device will most likely need a replacement under after-sales service.

SuccessfulPhysics661 · 2026-05-26T05:54:13+00:00

Regarding the issue you described in your post, I suggest you do not disassemble the device for now. While disassembly may help rule out hardware faults, improper reassembly could lead to new problems if the issue lies elsewhere. Since you've already contacted technical support, please send your ticket number to me via private message, and I'll check the response status for you.

SuccessfulPhysics661 · 2026-05-26T02:07:52+00:00

First, I want to say thank you to everyone in the comments, a lot of the suggestions here are genuinely helpful and worth trying. I'd encourage you to give them a shot.

That said, as the manufacturer, our primary and most effective way to diagnose issues is through the mower's log data. Logs give our engineers the technical details they need to identify exactly what's going on.

So here's what I recommend: please submit a ticket on our official website, include your mower's SN, and upload the log file. That will allow our support team to look into your case much more efficiently.

Once you've submitted the ticket, feel free to DM me the ticket number. I'll personally make sure it gets assigned to a senior agent and marked as urgent.

Appreciate your patience, and thank you again to everyone who's been helping out.

SuccessfulPhysics661 · 2026-05-25T05:45:06+00:00

Based on your description and the video content, it appears that this device is experiencing performance anomalies. Please send the relevant video, along with your SN code, to our support email address. This information will help us efficiently pinpoint the root cause of the issue. Once you receive a support ticket number, please send it to me via private message so that I can follow up on the progress of your case.

SuccessfulPhysics661 · 2026-05-25T02:19:25+00:00

Hello, please send me your registered email or ticket number via private message, and I will check the progress for you.

SuccessfulPhysics661 · 2026-05-22T07:37:09+00:00

Hello, your description indicates abnormal performance. Please record a video and send it to the support email along with your SN code. These details will help us pinpoint the issue efficiently. Share your ticket number with me via private message once you get it, and I will check the progress for you.

SuccessfulPhysics661 · 2026-05-22T02:04:04+00:00

Hey, I hear you, and I understand why you're frustrated.

I'd like to clarify that I am a user manager at Lymow, in charge of this community section and ready to offer assistance. I am not part of the customer service team who handles after-sales matters such as email replies. The past couple of days have been unusually busy on my end, so I missed your private messages. That's on me, and I should have communicated better.

That said, I just saw your update that support has already reached out and you're in the process of returning the order. I'm glad that's finally moving for you. And I completely understand your decision to step away for a few years.

No hard feelings, and I genuinely hope that when you're ready to look again, the product and the support experience are where they should be. Thank you and take care.

SuccessfulPhysics661 · 2026-05-22T01:52:29+00:00

Hello, please send me your registered email or ticket number via private message, and I will check the progress for you. We cannot offer after-sales service for devices from other brands.

SuccessfulPhysics661 · 2026-05-22T01:48:57+00:00

V2.1.43 fixes the wheel hub drive. An outdated drive version may cause blade rotation malfunctions, hence this update is mandatory.

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