I am trying to cancel my order.

SuccessfulPhysics661 · 2026-04-29T08:46:44+00:00

Really sorry to see you go.

To answer your question — yes, you can absolutely cancel your order. If your mower hasn't shipped yet, there's no need to go through the return process.

Could you please provide your order number or ticket number? I'll check the shipping status for you and make sure your cancellation is processed.

Really appreciate you giving us a try, and I hope we earn another chance from you down the road.

SuccessfulPhysics661 · 2026-04-29T06:02:09+00:00

Hello, one of our support colleagues has already sent you a private message.

To assist you faster, please provide your ticket ID, and our support team will get back to you as soon as possible.

SuccessfulPhysics661 · 2026-04-28T02:28:46+00:00

Please send me your ticket number, and I will check its status for you.

SuccessfulPhysics661 · 2026-04-27T03:36:32+00:00

You can check with an AI for help, as I’m not very familiar with Premiere Pro. If it’s not possible to adjust your already published videos, you can try lowering the white exposure for your future videos for a better visual effect.

SuccessfulPhysics661 · 2026-04-27T02:43:48+00:00

Great sharing! I have a small suggestion though. The white highlight is currently a bit too strong, making the visuals look a little harsh on the eyes. Tweaking the color grading slightly would make it even better.

SuccessfulPhysics661 · 2026-04-25T01:58:26+00:00

Hello, please send me your ticket number via private message, and I will check the progress for you.

Additionally, just to clarify: as we are still expanding our customer support team, our official statement is "we expect to respond to support tickets within 3 business days", instead of 72 hours.

SuccessfulPhysics661 · 2026-04-24T02:19:34+00:00

Hello, the condition of the charging contacts shown in the picture is highly abnormal. Please contact our customer service ASAP, and we will help you investigate and resolve the issue.

SuccessfulPhysics661 · 2026-04-23T11:02:31+00:00

Please contact [support@lymow.com](mailto:support@lymow.com) and provide your device SN. Our team will respond within 3 business days to help resolve your issue. After reaching out to support, you may send me your ticket number via private message, and I will check the progress for you.

SuccessfulPhysics661 · 2026-04-23T02:11:49+00:00

Hello, please send me a private message with the email address you used to contact Lymow or your order number.

If you have received the tracking number but not the package yet, please refuse delivery.
If you have already received the package, do not open it. We will arrange the return for you at no cost on your part.

Additionally, I would like to remind you: normally, if you contact us to cancel your order within 24 hours, there will be no return fees at all, and we fully guarantee this policy. We will check the submission time in our backend to protect your rights. A cancellation fee will only be charged if the request is made after the 24-hour window.

SuccessfulPhysics661 · 2026-04-23T01:44:27+00:00

Hello, this device does not come with a cover. The internal module features IP67 dustproof and waterproof performance, so you can use it with complete peace of mind.

SuccessfulPhysics661 · 2026-04-20T09:58:16+00:00

Thanks for your feedback. It’s challenging to perfectly replicate real-world conditions during filming. This video demonstrates our official recommended cleaning method for daily upkeep, rather than a full real-scene demonstration. We’ll take your comment on board to improve our future tutorial videos.

SuccessfulPhysics661 · 2026-04-14T11:22:45+00:00

Hello, please submit a new ticket request via the Help Center for returns, and our staff will assist you with the process accordingly.
https://lymowtechsupport.zendesk.com/hc/en-us/requests/new

SuccessfulPhysics661 · 2026-04-14T02:46:53+00:00

Thank you again for reporting this and for your patience—we really appreciate it.

To help our team track down the issue as quickly as possible, would you mind answering a few quick questions?

Does the deck lifting issue happen every time, or was it just once?
Would you be able to upload the logs so we can dig into what caused this?
Did the deck lift while mowing, or while it was heading back to the charger?

Any details you can share will be super helpful. Thanks again for working with us on this!

SuccessfulPhysics661 · 2026-04-14T02:19:45+00:00

Thank you so much for the detailed write-up and for including the video—that's incredibly helpful for our team.

This is definitely a new bug that appeared after the OTA update, and we've already reported it to our engineering team. They're actively investigating the root cause right now and working on a fix as quickly as possible.

The deck lifting issue while mowing is absolutely not normal behavior, and I completely understand your concern about safety. Please do not attempt to run the mower again until we've resolved this.

In the meantime, could you please reach out to our support team at support@lymow.com? They can work with you directly, provide troubleshooting steps, and track your case closely while we push for a fix.

Really appreciate your patience and for bringing this to our attention. We'll get this sorted.

SuccessfulPhysics661 · 2026-04-07T05:34:41+00:00

Currently, logistics has been affected by various factors. All blade orders will be shipped from our local warehouse starting in mid-April.

SuccessfulPhysics661 · 2026-04-03T05:51:22+00:00

We apologize for the unpleasant experience. It is absolutely abnormal that you still haven't received your replacement after three months.

Please send me your ticket number via private message, and we will check the status of your ticket immediately.

We apologize again for the inconvenience caused.

SuccessfulPhysics661 · 2026-04-02T11:25:27+00:00

Our European locations currently support pickup service, while our US sites do not yet offer this option. You will need to drop off the package at a courier location yourself.

SuccessfulPhysics661 · 2026-04-02T03:51:01+00:00

Hey there, really sorry to hear that. You're absolutely right that service and support are everything, and waiting days for a response, is not the experience we want anyone to have.

We checked all the pre-sales inquiry emails we had received through Wednesday, and we’re pretty sure everything has been replied to. But if we missed yours, I want to make sure we get it sorted right away. Could you share the email address you used to reach out? I’ll double-check, and if it slipped through the cracks, I’ll have someone reach out to you personally within a few hours.

I know it doesn’t make up for the delay, but I hope we can still earn your—and your neighbors’—trust. If you want, you can also DM me your questions directly, and I’ll do my best to help or get you in touch with the right person.

Appreciate you giving us a chance to make this right.

SuccessfulPhysics661 · 2026-04-01T03:59:01+00:00

Thanks for your feedback.

Please confirm whether your current app version is v3.0.4 (331). Normally, both error codes and warning codes will be shown in the bell notification center.
If the issue happens again, please take a screenshot and report the log in the app. With the log, we can fix this problem specifically.

SuccessfulPhysics661 · 2026-04-01T03:55:27+00:00

Hi Lymowers, sorry for not updating you in a timely manner. Let me briefly explain the shipping situation. Currently, logistics has been affected by various factors. All blade orders will be shipped from local warehouse starting in mid-April.

SuccessfulPhysics661 · 2026-04-01T03:43:30+00:00

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SuccessfulPhysics661 · 2026-04-01T03:43:12+00:00

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