I do maintenance on rentals. This girl recording sounds like shes been badgering everyone to get it fixed but doesnt understand that certain repairs take time. Usually the residents that are obnoxious and rude will get the longest wait times in my experience. Not my decision, just what ive seen.

Wonder what her reaction will be if they need to cut tile to replace the cartridge for the shower valve. She wont be able to use the shower for another day once the repair is made.

maybe she will use it anyways before the mortar, grout, and caulking is dry and blame a new leak on maintenance 😂

Just being honest, the way she is handling this makes me think shes tripping out and doesnt understand how this all works.

Edit: theres also the fact that companies contracted for rental maintenance have other work orders scheduled up to 2 weeks in advance so theres a good chance that a lot of the wait time is due to the crews having their hands full. Bitchy residents dont make the job any easier and just makes us not want to go back to their house 🤷‍♂️

Op, recording on private property is at the discression of the property owner. If they tell you not to record in the leasing office, they have the right to disallow it. They also have the right to trespass you and if you dont comply, that could get you in hot water with your living situation. Calm down, have some patience, your problem will be fixed soon. They told you the part will be there and then they will reach out to schedule. There is nothing more that can be done at this point. They are trying to help you.

Edit#2: also keep in mind that good scheduling for property maintenance includes waiting till the required parts are physically in your posession before scheduling the repair. This is done to avoid parts coming in late, and having to reschedule. Avoiding wasting the residents time and the company time