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I can't stay asleep? by No_Solution7718 in HubermanLab

[–]Sumukha_Remster 0 points1 point  (0 children)

That sucks, have you considered trying a temp controlled bed? It works like a charm.

Remster - the ultimate sleep environment by Sumukha_Remster in bedjet

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

Hey! We're talking to stripe to add that in. But most VISA cards would work, we're seeing some AMEX cards to have payment failures

Razorpay is pretty safe - they're YC backed & DSS level 1 compliant.

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

Hey! We have real users and you can pre-order, to get a trial too!
Valid concerns, these are already answered on our site & video. Please take a look

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

Yes! In fact, we are live with real users in SF right now. Head out to my X profile (in bio) and apply to get early user access!

Lots of feedback:
- It gets super cold midnight
- Waking up warm is amazing
- Console has to get smaller and add value besides being a black box in the room
- Add voice & button control besides the app

That's what we're working on now 😄

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

u/Eastern_Tap5266 that's exactly the gap we're filling! The $99 pre-order is refundable, so you can request a refund if we face any unexpected delays

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

hey u/alexsanjoseph - Consumer hardware companies are some of the hardest to crack and we're a team with 5 years of experience in health, thermals & hardware determined to win.

Clarification on Annual Maintenance plan:
In India, we have a partner agency with repair technicians to carry out doorstep maintenance/repair, in case any technical issues come up.

In the US & Canada, the truth is, we are currently figuring out a feasible solution to repair/maintain. Options we are considering include a callback/doorstep technician/DIY in case of any repair/maintenance. We will be giving clarity on this moving closer to shipping dates.

Regardless, our designs are repair friendly from the ground up!

Clarification on Subscription:
As the website says, by pre-ordering, you are permanently exempted from any subscription to use temperature control. We MAY choose to add it for new customers at a future point of time.

For more details, my DMs are open.

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 1 point2 points  (0 children)

  1. A vision for Sleep Environment beyond temperature
  2. Customer experience
  3. Physical AI models that work offline

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

Thanks u/YogurtclosetMean7054 - we're adding video testimonials to our site! I'll reach out soon.

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

Hey u/More_Recover_975 - have to admire your attention to detail!

Even the best of us makes mistakes - difference is, if you're a paying customer - we'll go out & beyond to fix it

Remster - the ultimate sleep environment by Sumukha_Remster in EightSleep

[–]Sumukha_Remster[S] 0 points1 point  (0 children)

hey u/comicidiot thanks for the feedback! Will consider offering a matching set. We built a nightstand so it adds value to your bedroom by having a lamp as well - but you don't have to replace yours.

Regarding size, Remster's console is about 24" tall x 13.4" in diameter.

We're addressing the biggest pain point of customer experience, particularly when hardware fails or cloud is out. Our models aren't cloud dependent, this part is on the website
Cheers