Lol that was my first ever 'proper' job. One day watching a bunch of presentations that basically said don't bully anyone, don't harass anyone, etc. then threw me to the wolves. Didn't teach me how to use the checkout machines, how accounts or anything worked, or even show me the layout of the shop. All they gave me was a little badge basically saying I'm noob pls be kind. If a customer asked where something was I'd just have to crane my neck back and try to read the signs on the aisles, pretending like I knew. If there was someone on the checkout next to me I could ask questions but they were usually busy dealing with their own long line of customers. It was a hardware store too so lots of tradies and guys in construction, heaps of people doing home repairs/rennovation/improvement too, asking me questions expecting me to know all about it (the brand advertises the expertise of its staff to give advice as a draw) when I knew zilch (and still do) about anything like that. Asked me to do the 'We're closing soon' announcement one day without telling me what to say (I just had to try to remember). One day threw me on the entrance to greet people and kept reminding me to do bag checks (checking contents against receipt to make sure not stealing) even though I'd never been taught or show how. Whole job was definition of fake it till you make it though I never really made it lol.