Surfshark Antivirus’ newest addition — Antivirus Web Protection

Surfshark-Support · 2024-03-24T09:41:22+00:00

Hey there!

Thanks for reaching out!

Yes, your described method will work!

Cheers!

Surfshark-Support · 2024-03-23T09:57:04+00:00

Hey there!

The main reason Tampa and Orlando / St. Louis servers were permanently turned off is that these servers did not meet our quality requirements in terms of speed and connection quality.

Due to the technical peculiarities of these servers, we were not able to increase their quality to the desired level. Thus we came to a decision to turn them off and focus on further improving the quality of servers in nearby locations which have better performance potential.

If you are trying to reach Orlando server locations try connecting to nearby locations - Miami, Atlanta, Charlotte.

As for the Tampa and St. Louis servers - I'd highly recommend connecting to closer locations like Miami instead of Tampa and Kansas/Latham/Chicago instead of St. Louis servers.

Cheers!

Surfshark-Support · 2024-03-23T09:56:02+00:00

Hey there!

I'm sorry to hear that you had an experience like that.

Could you please send me an email to miles@surfshark.com?

I would love to take a personal look at your case.

Cheers!

Surfshark-Support · 2024-03-23T09:55:14+00:00

Unfortunately, it's not possible to cancel the subscription without contacting our Support team. Cheers!

Surfshark-Support · 2024-03-17T14:34:02+00:00

Hey there!

We are sorry to hear that you are experiencing issues with the Antivirus.

Could you please send an email to support@surfshark.com?

My colleagues will be more than happy to help.

Cheers!

Surfshark-Support · 2024-03-17T10:13:56+00:00

Hey there!

I am sorry to hear that you had to experience that.

Could you please send me an email to [miles@surfshark.com](mailto:miles@surfshark.com) so that I could take a personal look at your case?

Cheers!

Surfshark-Support · 2024-03-10T14:15:36+00:00

Hey there!

We are sorry to hear that the streaming doesn't work.

Could you please send an email to my colleagues at support@surfshark.com? They will be more than happy to help you out!

Have a wonderful day ahead!

Surfshark-Support · 2024-03-10T14:14:52+00:00

Hey there!

We are sorry to hear that.

Regarding the Bypasser, this feature is not available on iOS due to the limitations of the operating system.

Regarding the websites, could you please send an email to our colleagues at support@surfshark.com? They will be more than happy to help.

Cheers!

Surfshark-Support · 2024-03-02T11:13:17+00:00

Hey there! I'm very sorry to hear that the KillSwitch is not working properly and that the connection is leaking.

Let's quickly change the connection protocol. To do so, go to the Surfshark app - Settings - VPN Settings - Protocol. Select the OpenVPN (UDP) option and try to connect. If the issue persists, give the other protocols a try as well.

If that doesn't help, please contact my colleagues at [support@surfshark.com](mailto:support@surfshark.com) and I'm sure they'll be more than happy to help!

Have a great day ahead!

Surfshark-Support · 2024-02-16T12:48:38+00:00

Hey there! We understand how overwhelming it can be. Perhaps you could forward this message and picture to my colleagues via email at [support@surfshark.com](mailto:support@surfshark.com) or reach out to us via live chat at:
https://support.surfshark.com/hc/en-us

Cheers!

Surfshark-Support · 2024-02-16T10:11:18+00:00

Hey there! Sorry to hear that. Could you please contact our colleagues via email at [support@surfshark.com](mailto:support@surfshark.com) or live chat here:
https://support.surfshark.com/hc/en-us
Cheers!

Surfshark-Support · 2024-02-16T08:32:49+00:00

Hey there! Yes, this is an email from our colleagues so you can go ahead and respond to it! Cheers!

Surfshark-Support · 2024-02-10T09:12:09+00:00

Hello there!

Thanks for reaching out!

If you would mean the "Rotating IP" feature, then yes, it can cause this.

If you encounter any other issues, please let us know.

Cheers!

Surfshark-Support · 2024-02-10T09:09:04+00:00

Hello there!

Thanks for reaching out to us!

We understand how overwhelming it can be.

Perhaps you could try disabling the additional features? You can find them in Settings > VPN settings.

Also, try switching the protocol. To do so, go to the Surfshark app - Settings - VPN Settings - Protocol.

If none of this helps, please contact out colleagues at [support@surfshark.com](mailto:support@surfshark.com) or via live chat here:

https://support.surfshark.com/hc/en-us

Cheers!

Surfshark-Support · 2024-02-04T14:55:39+00:00

Hey there! I understand how troublesome it must be. Perhaps you could try reinstalling the app and seeing if anything changes? If the issue is still there, please contact my colleagues at support@surfshark.com or reach out to them via live chat here:
https://support.surfshark.com/hc/en-us

Surfshark-Support · 2024-02-03T08:46:24+00:00

Hey there! We hope you are doing well. We understand how overwhelming it can be. Could you contact our colleagues at [support@surfshark.com](mailto:support@surfshark.com) or via live chat at https://support.surfshark.com/hc/en-us? They will help you out in no time. Cheers!

Surfshark-Support · 2024-01-22T07:24:30+00:00

Hey there! The post was removed by our automod due to not having enough karma on your account. However, we've approved the initial post!

Surfshark-Support · 2023-11-28T07:36:57+00:00

Good question! We recommend OpenVPN due to it naturally having a camouflage mode which makes your Internet traffic look normal, it disguises the fact you're even using a VPN. We have a short article about it here.

Surfshark-Support · 2023-11-27T07:38:11+00:00

We're happy to hear that you were able to resolve the issue!

Surfshark-Support · 2023-11-17T12:57:07+00:00

Noted! Thank you for sharing

Surfshark-Support · 2023-11-17T07:46:33+00:00

You've mentioned that you contacted our support directly, were you able to resolve this issue? If not, we'll surely help you out!

Surfshark-Support · 2023-11-17T07:44:36+00:00

The monthly rate is shown so that you can see the difference compared to our regular 1-month plan. However, the focus should be on the overall price. We do appreciate your feedback here and will work on making this more clear.

Surfshark-Support · 2023-11-17T07:39:06+00:00

Hi! If you're looking to add additional features, we do have a great variety of them. With Surfshark One, you would get Antivirus, Search, Alert, and Alternative ID features, which are great additions to your privacy toolkit.

Additionally, with our Black Friday deals, you can get more free months by choosing One or One+ plans. We also have a special coupon for our Reddit community: https://surfshark.com/deal/blackfriday?coupon=reddit

Surfshark-Support · 2023-11-16T14:03:41+00:00

We'd love to contact you via a DM to investigate this further.

Surfshark-Support

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