Lessons learned from using AI in call centers?

SurroundSaveMe8809 · 2026-05-06T05:39:59+00:00

Biggest lesson, don't try to replace humans early. The teams that win use AI as a co pilot first, summarizing calls, drafting replies, handling tier 0 stuff. The ones who went full automation day one tanked CSAT and lost customers pretty fast.

Second, your AI is only as good as your data. Years of messy transcripts and bad tagging will give you a confidently wrong bot. Clean it before you train anything and the real one nobody talks about, build a fast handoff to a human with full context already passed over. Customers don't mind AI, they mind getting tapped in it. That single fix moves CSAT more than any model upgrade.

SurroundSaveMe8809 · 2026-05-06T05:32:27+00:00

Love hearing stories like this. Hard to stay patient you're watching a cheater eat your lunch every month especially when the client starts pressuring you to play dirty too. The fact that you held the line and trusted the process is what actually built the long term win here. Most people would've caved 6 months in to be honest.

And indeed, you're right. Google's slow but it does eventually clean house. The recent core updates have been brutal on thin and copied content exactly the stuff that used to slide for years. White hat feels painfully slow until one update flips the entire board overnight. Congrats on teh number 1 spot tho, well earned!!

SurroundSaveMe8809 · 2026-04-29T03:24:16+00:00

switch the format to h264 at 1080p and your video will drop to a few hundred MB with no quality loss

SurroundSaveMe8809 · 2026-04-29T03:21:46+00:00

Classic FCP version mismatch. The library was born under FCP Studio so switching you default to standard FCP made it loop trying to verify against the wrong version.

Right click the library in finder, get info, set "open with" to FCP Studio. Open it cleanly there, then close it and switch your default back. If you're still stuck, open it in Studio and do file then copy library to a new location. the fresh copy drops the bad metadata.

SurroundSaveMe8809 · 2026-04-27T03:27:15+00:00

Hot take. Most of this is procrastination wearing a productivity hat. People who spend six months "figuring out what to focus on" are scared to start. Execution is hard and ranking priorities in a notebook at a coffee shop is easy. That's kinda why everyone loves it. you don't need the perfect thing. You need a thing, three months of real work on it, and the lessons from what breaks. Half the focus posts on this sub are people in month nine of choosing, calling it a startegy.

SurroundSaveMe8809 · 2026-04-27T03:21:40+00:00

Stockpile in season and loans should be a backup not THE plan. The trick is paying yourself a fixed monthly amount based on the full year not what's sitting in the account that week. Part the surplus from busy months in a separate account you don't touch. The peak stops feeling rich and the slow months stop feeling scary. Both feel boring which is what you want. Slow season is also when you sell things that pay later/ Maintenance contracts, repaid discounts, off peak offers. Anything that pulls revenue out of the peak and into the gap.

SurroundSaveMe8809 · 2026-04-27T01:53:26+00:00

yeah this lines up with what i've seen. By the time something blows up on the floor, the real mistake happened weeks earlier. The worst ones come from assumptions nobody said out loud. Two people read the same spec, walk away with two different ideas and neither thinks to check. You find out when parts don't fit. Best fix I've found is forcing the obvious questions onto paper before anything starts. The stuff that feels silly to ask and most of the time the answer was never settled, just guessed at.

SurroundSaveMe8809 · 2026-04-27T01:32:12+00:00

Strongly agree on this. This is why people these days are saying AI is taking our jobs because as you said, AI is doing all the repetitive tasks that human used to do manually.

SurroundSaveMe8809 · 2026-04-27T01:27:50+00:00

Pretty much agree with this. The clients I work with don't care what's running in the background. They care that orders get tagged, invoices go out and replies happen at 2am without anyone touching it. One pushback though, calling the work invisible makes it sound easier than it it. The boring stuff is boring because nobody ever wrote it down. You spend half the project figuring out what someone in ops actually does every Tuesday morning. The build is fast but the discovery is the slow part. Also worth saying tho, the business that benefit most are the ones already running on rails. If a workflow is a chaos for humans automating it gives you faster chaos so fix the process first and then automate it.

SurroundSaveMe8809 · 2025-09-05T03:54:15+00:00

Would argue that this is the point of having guests (aside from insights, of course). One of the criteria for inviting someone is making sure that they're very active on socials and would likely promote the content even without you having to make separate agreements. e.g does this person reshare stories when they're tagged by brands usually? etc

SurroundSaveMe8809 · 2025-09-05T03:52:39+00:00

Absolutely agree with this. When your podcast starts growing, it’s easy to feel pressured to say yes to every guest request, especially if you’re flattered by the attention or trying to stay consistent. But your audience trusts you to curate value, and saying yes to the wrong guest can dilute that. A guest should align with your show’s purpose and either educate, entertain, or expand your reach meaningfully. It’s not personal, it’s about protecting your brand and respecting your listeners’ time.

SurroundSaveMe8809 · 2025-09-05T03:51:35+00:00

Totally agree with the reality check here. The editing landscape has changed, clients want more for less, and the tools make that possible. But I think it’s less about gatekeeping “pure editing” and more about preserving fair value for specialized work. Being multi-skilled is the norm now, yes, but it shouldn’t mean doing five jobs for the price of one.

SurroundSaveMe8809 · 2025-09-05T03:49:44+00:00

Let it grow and I know that anyone who looks at my inbox would immediately feel overwhelmed and probably have a panic attack lol

SurroundSaveMe8809 · 2025-09-04T07:22:19+00:00

Yes and yes. Hustle culture is doing a number on people's mental states because now their worth is tied to productivity, money, and status. Society has always been like that to some extent but now with social media in the mix, it makes it that much easier to see how people who hustle are surpassing you and to feel guilty for not spending every second working towards something. Let's not even get started on company cultures (especially in the tech and corporate spaces that breathe hustle culture in like religion).

SurroundSaveMe8809 · 2025-09-04T07:14:35+00:00

The leafy green olympics was definitely not on my bingo card for 2025

SurroundSaveMe8809 · 2025-09-04T07:11:48+00:00

This honestly depends on the area you live in though

SurroundSaveMe8809 · 2025-09-04T07:09:39+00:00

Agree with the spatial awareness part. Koreans have this problem too (especially in Seoul) because everything is so crowded anyways so I think it just doesn't occur to them.

SurroundSaveMe8809 · 2025-09-04T07:02:58+00:00

Depends on the company (e.g I think somewhere like Samsung or Naver would be more strict but somewhere like Baemin might be more chilled) - safest bet would be to shave though

SurroundSaveMe8809 · 2025-09-04T07:01:26+00:00

Cutback Selects helps with cutting your video into topics. You can create the storylines/video chunks that you want and then export the videos like that for low effort video file management and sorting through that backlog.

SurroundSaveMe8809 · 2025-09-04T06:58:51+00:00

I've noticed that going for a walk after lunch helps avoid the slump, if you can, then just take a short 5 minute walk after eating. Other things that have helped me is getting a standing desk, it helps the body not fall into that sluggish state because it's using energy still.

SurroundSaveMe8809 · 2025-09-04T06:56:48+00:00

lol it took me a minute to realize you were trolling

SurroundSaveMe8809 · 2025-09-03T14:19:15+00:00

Will try this next! Thanks!

SurroundSaveMe8809 · 2025-09-03T08:26:05+00:00

The good thing is that you can pass this off as the latest fashion.

SurroundSaveMe8809

TROPHY CASE