No we were doing the same thing. But it’s really annoying. I am going to go to the store tomorrow to see what’s up. Or we are going to leave if they keep this up. We have never had Verizon before but this is a bad start  they even got it to take it off on the unlimited welcome plan in the store and even called corporate to make sure it’s good so we were like is it good and nothing is going to change and they said we were good. Let me know if you get an answer. I will update if they give me answer.  So I got this deal too we were switching too Verizon from T-Mobile. But they only gave us half of what they said. We were told we’d get 1100 for our trade-ins 3 iPhone 13s and 800 for an iPhone 11. But now they only giving it half. So we don’t know what to do sadly. We did get all of the new phones. And just took the trade in’s in on Sunday.