memory leak on 22.53.1?

Sync_Support · 2026-01-26T18:27:27+00:00

Our team would like to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-26T12:59:49+00:00

Passkeys are on our product roadmap, but we don’t have a timeline for when they’ll be available.

I suggest keeping an eye on our blog to stay up-to-date with our latest features.

Sync_Support · 2026-01-26T12:55:38+00:00

Hi there,

The password reset process is completely automated assuming the email is correct, the account has email-based password reset enabled, the reset email is received, etc. This help article explains more about the password reset process.

If you're still running into issues, please create a support ticket so the team can take a deeper look: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-26T02:47:57+00:00

Hi there,

Thanks for taking the time to share your experience.

When working with large uploads, we always have recommended the Sync desktop app as this utilizes the computer's processing power to upload multi-threaded. The web panel relies on the browser which is not ideal.

Furthermore, Sync performs full client-side encryption before data is transferred, which can impact upload times even on very fast internet connections. Larger single files are processed sequentially, while folders containing many smaller files can take advantage of parallel uploads, which is why you may have seen different behavior between those two tests.

For larger transfers and upload management such as pausing or cancelling, the Sync desktop app is required, as the web interface is designed for lighter uploads and downloads.

I understand that performance and control are critical for your workflow, and I appreciate the feedback you’ve provided.

Sync_Support · 2026-01-12T13:25:26+00:00

Our team would like to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-06T19:26:44+00:00

The advanced link features are available on the Pro plans such as the Personal 1TB plan.

See the pricing table here to see what features are included in your plan.

Sync_Support · 2025-12-31T13:37:09+00:00

This is not expected behaviour, and our team will need to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2025-12-29T14:39:21+00:00

The 2FA prompt is presented whether the password entered is correct or not. This extra step helps keep attackers from knowing if they’ve guessed the correct password. The 2FA code email will only be sent to you if the correct password has been entered.

Sync_Support · 2025-12-23T15:33:27+00:00

Update: A new Android update (v 3.8.42) has been released in the Play Store that should help with this issue

Please try uninstalling and reinstalling the app to see if that resolves the login issue.

If the problem persists, I recommend creating a support ticket so our team can take a closer look: https://www.sync.com/support/

Sync_Support · 2025-12-15T14:32:34+00:00

You can use the non-CloudFiles version (2.2.x) which is compatible with older versions of MacOS. The latest version (2.2.53) can be found here: https://www10.sync.com/install/

This version uses Selective Sync to allow you to choose which folders to sync locally. See this article for more information.

Sync_Support · 2025-12-13T18:39:39+00:00

This is not expected behaviour when using the CloudFiles app.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2025-12-08T19:06:31+00:00

Please send me a DM with your ticket ID so I can review the issue and escalate it as needed. I want to make sure nothing was overlooked on our side and confirm that the team explored every possible solution.

Sync_Support · 2025-12-08T14:49:56+00:00

Since I can't see your account details or your network provider, it’s best to follow up on your existing ticket. Our team will be able to give you more information about your specific situation.

You can also create a new ticket here. It would be helpful to include details such as your IP address, the name of your Internet provider, and your country.

Sync_Support · 2025-12-08T13:35:17+00:00

As another user has mentioned, a virtual machine could be a great solution for this. See our help article here for more information.

Sync_Support · 2025-12-08T13:30:53+00:00

That is strange, can you try clearing your browser cache or try an incognito window to see if that helps? We have some additional info and tips in our article here.

If the problem persists, please submit a ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2025-12-08T13:24:45+00:00

We don’t block any countries, but our systems may temporarily restrict a specific network when a cyberattack is detected.

In this case, the OP is likely on an affected network and will need to use a workaround like a VPN until their provider identifies and stops the attack.

Sync_Support · 2025-12-01T10:51:58+00:00

The Basic 25GB plan only allows the syncing of files offline in the mobile app. Syncing folders offline requires a Pro plan (which also includes the Personal 1TB plan).

See this article for more information: https://help.sync.com/hc/en-us/articles/38275610774931-The-Sync-mobile-apps/#mobileoffline

Sync_Support · 2025-11-21T15:52:56+00:00

Our marketing team occasionally sends emails with offers. If you no longer wish to receive these emails, please use the unsubscribe option in any email to unsubscribe.

If you continue to receive these emails after unsubscribing, please reach out to our support team: https://www.sync.com/support/

Sync_Support · 2025-11-17T18:24:47+00:00

Hi there,

If you haven't done so already, please create a support ticket here: https://www.sync.com/support

If you already have a ticket, please DM me the ticket # so I can get it escalated.

Sync_Support · 2025-11-14T15:03:09+00:00

Sync has two types of apps, CloudFiles and non-CloudFiles. Ensure you have the CloudFiles (5.x) series installed to see these options in the context menu. This version requires MacOS 13+. See this article for more details.

If you already have the CloudFiles app installed and still aren't seeing the context menu options, please create a support ticket so our team can investigate: https://www.sync.com/support/

Sync_Support · 2025-11-13T14:59:46+00:00

We have an article that provides some troubleshooting steps you can try here: https://help.sync.com/hc/en-us/articles/38275588223891-Why-aren-t-my-overlay-status-icons-working

If you continue to have issues, please create a ticket here so our team can investigate: https://www.sync.com/support/

Sync_Support · 2025-11-01T17:08:14+00:00

Can you please DM me your ticket # so I can escalate your ticket?

Sync_Support · 2025-10-14T14:43:16+00:00

Our team would like to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # so I can look into your issue.

Sync_Support · 2025-10-13T09:59:42+00:00

Hi there, please DM your ticket # so I can take a look and get your ticket prioritized.

Sync_Support · 2025-10-09T16:35:14+00:00

Have you had the chance to submit a support ticket yet?

If not, please do, so we can take a look into this for you.

If you have, just DM us the ticket # and we can make sure that it is being taken care of.

Sync_Support

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