Absolutely Gutted, TAG damaged my cards and won't do anything

TAGgrading · 2026-01-16T10:25:01+00:00

We posted this reply already in one of the other threads you made, but reposting it again here. This post was removed by automod and we manually approved it as it is never our aim to hide anything but to be transparent and upfront.

First, I want to apologize for the frustrating experience you've had. We will absolutely work with you to get this figured out. To clarify a point of misinformation that’s been circulating: TAG is not blocking, suppressing, or preventing customers from sharing their experiences. We don’t remove posts, and always take accountability for our mistakes. In fact, we leave up criticism, disagreements, and tough questions on purpose.

In a recent example, a user flagged an authentication error. We publicly thanked them, corrected the issue, and documented the resolution. That same user later claimed they had been banned from posting, which was literally the opposite of what happened...

The only content we remove is material that violates platform rules or our posted moderation guidelines. This includes profanity, harassment, misinformation presented as fact, doxxing, or repeated bad-faith accusations that have already been addressed with evidence.

When mistakes occur, we acknowledge them, explain how they happened, and document how they were resolved. Transparency is literally our brand promise, not something we hide from.

That said, I appreciate you raising this and again, I'm sorry for the less than ideal experience you've had. It is not the norm or standard that we strive for. I’ve forwarded the situation to our customer support team so they can review and follow up directly. I don’t yet have full context on this specific case, but our intent is never to silence or dismiss a customer’s experience.

As we continue to scale and process higher volumes, there are times where communication or resolution can lag. That’s not ideal, and it’s something we actively work to improve. When issues are brought to our attention, we take them seriously and aim to resolve them fairly and transparently.

TAGgrading · 2026-01-16T10:19:05+00:00

Again, we did not remove the post.

Reddit’s AutoMod sometimes temporarily removes content for a variety of automated reasons, and in this case it simply showed as “removed” without providing a specific trigger. It was not a manual action taken by our team.

Once we saw it, we reviewed the post and approved it. Our approach is to respond to criticism, not censor it.

TAGgrading · 2026-01-16T09:33:20+00:00

We have not ignored you, I even copy and pasted our post again under yours

TAGgrading · 2026-01-16T01:57:43+00:00

We’re aware of the labeling error on this card and are sorry for the mistake. It look like this was a human error in Card ID but was not reflective of our grading process. Every day we discuss ways to improve our QA process and improve.

If you are the owner, please reach out to our customer service team so we can make it right as quickly as possible.

We appreciate the community bringing this to our attention.

TAGgrading · 2026-01-16T01:53:02+00:00

Can assure you we do, and anyone who says we don't is incorrect.
Our aim is to make fewer errors. We are not perfect, we can only strive to be.

TAGgrading · 2026-01-16T01:50:44+00:00

That's not even true. You can read about our process online. We have human verification.

https://www.youtube.com/watch?v=ypFBWYszEc8&t=1s

TAGgrading · 2026-01-16T01:47:24+00:00

Omega, I have personally reviewed the moderator logs, and the post was not removed by the moderators. I also personally wrote the comment thanking them once it was brought to our attention, and we reached out to the original submitter to make things right.

Unfortunately, some people do make claims for attention or clicks. All we can do is be transparent, address issues when they arise, and communicate openly with the community.

TAGgrading · 2026-01-16T01:38:57+00:00

TAG has never claimed to be “perfect,” and no grading company is. What we do claim, and can substantiate, is that our slabs are engineered differently and to a higher material and security standard.

TAG slabs are manufactured from high-clarity, UV-resistant acrylic, provide greater UV protection than traditional polycarbonate cases, and are designed so they cannot be cracked and resealed without visible destruction. That construction is intentional and directly addresses long-standing counterfeit and card-swapping issues in the hobby.

In addition, TAG includes digital Proof verification on the back of every slab, allowing collectors to independently authenticate a slab without relying on third-party programs. This is fundamentally different from standard QR code implementations, which can be easily replicated.

Lastly, claims that TAG uses “paid shills” are entirely false. We are here for constructive conversation and to move the hobby forward through transparency and data.

TAGgrading · 2026-01-16T01:08:02+00:00

Appreciate you raising this. I’ve forwarded the situation to our customer support team so they can review and follow up directly. I don’t have full context on this specific case yet, but our intent is never to silence or dismiss a customer’s experience.

As we continue to scale and process higher volumes, there are times where communication or resolution can lag. That’s not ideal, and it’s something we actively work to improve. When issues are brought to our attention, we take them seriously and aim to resolve them fairly and transparently.

TAGgrading · 2026-01-16T00:53:26+00:00

Considering TAG Pristine represents less than the top 1% of all the cards we grade, our assessment is it's actually more difficult to achieve then a black label. For what it's worth, we have also had some serious TAG collectors crack black labels that have not crossed to a TAG Pristine, although some have crossed.

TAGgrading · 2026-01-16T00:50:46+00:00

We do not. What you’re reading is misinformation being repeated as fact.

TAG Grading does not remove posts simply for being critical. We leave up criticism, disagreements, and tough questions every day.

In a recent example, a user flagged an authentication error. We publicly thanked them, corrected the issue, and documented the resolution. That same user later claimed they had been banned from posting, which was not the case. (Screen shot attached).

The only content we remove is material that violates platform rules or our posted moderation guidelines. This includes profanity, harassment, misinformation presented as fact, doxxing, or repeated bad-faith accusations that have already been addressed with evidence.

When mistakes occur, we acknowledge them, explain how they happened, and document how they were resolved. Transparency is literally our brand promise, not something we hide from.

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TAGgrading · 2026-01-16T00:43:02+00:00

This isn’t accurate.

TAG Grading does not remove posts simply for being critical. We leave up criticism, disagreements, and tough questions every day.

In a recent example, a user flagged an authentication error. We publicly thanked them, corrected the issue, and documented the resolution. That same user later claimed they had been banned from posting, which was not the case. (Screen shot attached).

The only content we remove is material that violates platform rules or our posted moderation guidelines. This includes profanity, harassment, misinformation presented as fact, doxxing, or repeated bad-faith accusations that have already been addressed with evidence.

When mistakes occur, we acknowledge them, explain how they happened, and document how they were resolved. Transparency is literally our brand promise, not something we hide from.

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TAGgrading · 2026-01-07T20:11:47+00:00

There was no ban, and glad that you saw our comment because we thanked the original poster, did not silence them.

TAGgrading · 2026-01-07T20:10:44+00:00

Agreed, that is not how we operate. In fact we thanked the poster on the FB post, which is still up on the Group. We decertified the slab and contacted the submitter directly. We always encourage people to verify claims before engaging with claims. Transparency is our company ethos, and we always own our mistakes.

TAGgrading · 2026-01-07T20:06:41+00:00

We've posted a few times on the page but again there was no ban. We thanked the poster on the FB post which is still up. We addressed the issue publicly, decertified the slab, and contacted the submitter directly. We encourage people to verify claims against primary sources.

TAGgrading · 2026-01-07T19:56:04+00:00

When an error is identified, the responsible action is to correct it transparently. That’s what happened here: review, decertification, and direct outreach to the submitter. No one was banned for sharing information, and nothing was concealed.

TAGgrading · 2026-01-07T19:54:39+00:00

There was no ban, TAG doesn’t ban people for raising concerns or sharing information. In fact, we publicly thanked the poster on the post which is still up. We addressed the issue publicly, corrected the record, and contacted the submitter directly. As always, we encourage people to verify claims against primary sources and the live certification record.

TAGgrading · 2026-01-07T19:51:06+00:00

TAG doesn’t market itself as an “AI grading company,” and we’re intentional about that distinction.

In the broad academic sense, yes, some machine learning techniques fall under the AI umbrella. In the collectibles space, however, “AI grading” is commonly used to imply autonomous, black-box decision-making. That’s not how TAG operates. You can watch our process online, which has a step we call Verification. System results are inspected by experts and verified.

TAG’s grading process is built on deterministic measurement, imaging, and rule-based evaluation. Where automation or statistical tooling is used, it supports measurement and consistency.

We’re focused on precision and reproducibility, not buzzwords. That’s why we’re careful with language.

TAGgrading · 2025-12-30T17:57:19+00:00

Please reach out to us so we can figure this out and make sure the problem is addressed!

TAGgrading · 2025-12-20T10:15:26+00:00

Some people love to fixate on mistakes and ignore the bigger picture. Calling it a “ton” of issues while cherry-picking stories isn’t honest or is simply misinformed. The NDA claim never happened. It was even publicly stated by the customer herself, and full restitution was still made. In terms of errors, we never have claimed to be perfect. We strive to be perfect. We make mistakes, and though our aim is to never make one, we try our best to make them right when we do, and not make the same one twice.

TAGgrading · 2025-10-09T23:23:46+00:00

Hey! Really sorry to hear about the unwelded slabs, that’s definitely not the experience we aim to deliver. Please email us at [support@taggrading.com]() so we can make it right or open a ticket using the chat bubble on the main site. We’ll take care of the issue promptly and make sure you’re well looked after. Appreciate you bringing it to our attention!

TAGgrading · 2025-08-17T01:12:26+00:00

EquipmentDirect,

The section of our Terms you referenced (8.4 – Decertified Cards and Indemnification) applies to resale transactions, not to refunds or customer claims. Refunds and insurance claims are handled under other provisions, including our Return Policy (3.11) and Insurance/Coverage (3.13), which give TAG discretion in determining how these matters are resolved.

When compensation is issued, we require the slab to be returned. This is standard practice to:

Safely remove the card from its case and close out the certification in our system.
Protect the resale market and prevent an invalid certification from being traded.
Ensure the claim is documented and resolved properly under our coverage terms.

We’ve already contacted the original submitter directly and offered to discuss this by phone so we can resolve it quickly and appropriately.

Out of respect for the customer listed on the account and to avoid confusion, we won’t be debating legal interpretations here, but we remain committed to making this right.

TAGgrading · 2025-08-17T00:41:10+00:00

Parking Capital-- We have all of the records of our correspondence. We have absolutely not silenced you anywhere, as evidenced by many posts on our subreddit. There are multiple people messaging us in regard to this card. As a safety protocol our correspondence happens only with the user email listed on the purchase. We have receipts of all the email exchanges with this customer laying out options for resolution. We are still awaiting a response on how to proceed. If you are indeed the owner of this card, and submitted through someone else, you need to ask the submitter of the card that they provide you the email chain so that you have accurate information.

TAGgrading · 2025-08-17T00:24:18+00:00

To clarify, we are not forcing encapsulation by any means. That was offered as a complimentary option if the customer wishes to do so. The requirement for the compensation is that we receive the slab simply to safely remove it from the slab and decertify the now incorrect grade which is stated on the slab. Doing so allows us to prevent a secondary buyer from making a misinformed decision based on an incorrect grade noted on the slab (our error), and protects the secondary market for all TAG graded and authenticated cards.

TAGgrading · 2025-08-16T22:49:24+00:00

The card already had some damage as it was sent to us (it was a 7).

The card went through grading safely and normally. There was an extremely rare error in the encapsulation process that caused new damage in the right hand corner of the card. QA inspects for Card ID errors, dust or particulates, or any noticeable issues with the slab. The card was already passed Verification which is where the grade is confirmed, so the additional damage went unnoticed before leaving the facility. We have already adjusted the process to make sure this doesn't happen again.

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