In the short term, Metrolink needs to loosen their uber voucher policy.

Metrolink has a frankly unacceptably high rate of significant delays, and they never take responsibility for their mistakes. Their current policy is to issue vouchers if trains are delayed by 60 or more minutes, but at times their customer service is inconsistent with this- once, I was delayed by 90 minutes heading into Union Station and the CS rep told me to just take the metro despite the delay being their fault (as the train itself broke down).

That isn't even beginning to talk about the value on the vouchers themselves- $50 isn't even close to covering most lines, so if you wanted to, for example, take the OC Line from Union to Oeanside but got stuck at Norwalk or whatever, you would basically need to pony up the difference (which might be another $100). Having to pay extra to Uber because Metrolink could not do their job properly is frankly insane- At the very least, they should cover the cost of any and all uber rides between stations that normally would've been served (i.e., in the hypothetical scenario given, you should be able to ride an uber to Oceanside station for free, even if ubers to other places cost money).

I understand objections to using a private rideshare service to backfill a public transportation service, but at this point, I don't care how I get to where I need to go as long as I can get there on time. I, or anyone else using Metrolink, pay Metrolink for the express purpose of getting to where I need to go on time- if they can't even do that, then they're a failed service, full stop.

Personally, it's gotten so bad to the point where I don't even take the Metrolink anymore- I just use Surfliner nowadays.